LiveChat

Agent Private Message Agent Private Messages - Agent Private Messages Manage POST livechat/agentPrivateMessages:Search - Search Agent Private Messages Agent Private Message JSON Format Agent Private Message is represented as s...

Audio & Video Chat You need the Manage Settings permission to manage Audio & Video Chat. Audio & Video Chat - Audio & Video Chat Manage GET livechat/audioVideoChatConfig - Get a single Audio & Video Chat POST li...

Auto Distribution You need the Manage Settings permission to manage Auto Distrubution Auto Distribution - Auto Distribution Manage GET livechat/autoDistributionConfig - Get the Auto Distribution Configurations POST livechat/autoDis...

Auto Invitation You need the Manage Campaigns Form permission to manage Auto Invitation. Auto Invitations - Auto Invitations Manage GET livechat/autoInvitations - Get the list of Auto Invitations GET livechat/autoInvitations/{id} ...

Banned Visitor You need the Manage Ban List to manage Banned Visitors. Banned Visitors - Banned Visitors Manage GET livechat/bannedVisitors - Get the list of Banned Visitors GET livechat/bannedVisitors/{id} - Get a single Banned ...

Banned IP You need the Manage Ban List permission to manage Banned Ip. Banned IPs - Banned IPs Manage GET livechat/bannedIps - Get the list of Banned IPs GET livechat/bannedIps/{id} - Get a single Banned IP POST livechat/bann...

Campaign You need the Manage Campaigns permission to manage Campaign. Campaigns - Campaigns Manage GET livechat/campaigns - Get the list of Campaigns GET livechat/campaigns/{id} - Get a single Campaign POST livechat/campaigns...

Chats - Chats Manage GET livechat/chats/{id} - Get a single Chat POST livechat/chats/{id}:AttachToTicket - Attach to Ticket POST livechat/chats:Search - Search Chats POST livechat/missedAndRefusedChats:Search - Search Mis...

Custom Variable You need the Manage Custom Variables to manage Custom Variables. Custom Variables - Custom Variables Manage GET livechat/customVariables - Get the list of Custom Variables GET livechat/customVariables/{id} - Get a...

Custom Variable Config You need the Manage Custom Variables permission to manage Custom Variable Config. Custom Variable Configs - Custom Variable Configs Manage GET livechat/customVariableConfig - Get a single Custom Variable Config ...

Chat Server Chat Server - Chat Server Manage GET livechat/agents - Get status for the list of agents GET livechat/agents/{id} - Get status for an agent PUT livechat/agents/{id} - Update status for an agent GET livechat/vi...

Conversion Action You need the Manage Settings permission to Manage Conversion. Conversion Actions - Conversion Actions Manage GET livechat/conversionActions - Get the list of Conversion Actions GET livechat/conversionActions/{id} ...

Dynamic Campaign Dynamic Campaigns - Dynamic Campaigns Manage GET livechat/dynamicCampaignConfig - Get a single Dynamic Campaign PUT livechat/dynamicCampaignConfig - Update the Dynamic Campaign Dynamic Campaign Rules - Dyn...

Field You need the Manage Fields permission to manage Fields. Fields - Fields Manage GET livechat/fields - Get the list of Fields GET livechat/fields/{id} - Get a single Field POST livechat/fields - Create a new Field P...

Installation You need the Manage campaigns permission to get live chat code. Installations - Installations Manage GET livechat/campaigns/{id}/installation - Installation Code Installation JSON Format Installation is represen...

Integration Calendly Integration Calendlys - Integration Calendlys Manage GET livechat/integrationCalendlys - Get the list of Integration Calendlys GET livechat/integrationCalendlys/{id} - Get a single Integration Calendly POST...

Offline Message You need the Delete Transcripts permission to delete Offline Messages. Offline Messages - Offline Messages Manage GET livechat/offlineMessages/{id} - Get a single Offline Message POST livechat/offlineMessages/{id}:A...

Real Time Real Time - Real Time Manage GET livechat/realTime/Agents - Get agents status GET livechat/realTime/Queue - Get chat queue status GET livechat/realTime/Today - Get today's status GET livechat/realTime/RightNow ...

Segment You need the Manage Settings permission to manage Segment. Segments - Segments Manage GET livechat/segments - Get the list of Segments GET livechat/segments/{id} - Get a single Segment POST livechat/segments - Creat...

Segment Config You need the Manage Settings permission to manage segment config. Segment Config - Segment Config Manage GET livechat/segmentConfig - Get a single Segment Config POST livechat/segmentConfig:disable - Disable the Se...

Secure Forms Obsolete, will be removed in the future, please refer to new API .

Screen Sharing Config You need the Manage Settings permission to manage screen sharing config. Screen Sharing Config - Screen Sharing Config Manage GET livechat/screenSharingConfig - Get a single Screen Sharing Config POST livechat...

Shift You need the Manage Settings permission to manage Shifts. Shifts - Shifts Manage GET livechat/shifts - Get the list of Shifts GET livechat/shifts/{id} - Get a single Shift POST livechat/shifts - Create a new Shift ...

Shift Config You need the Manage Settings permission to manage shift config. Shift Config - Shift Config Manage GET livechat/shiftConfig - Get a single Shift Config POST livechat/shiftConfig:disable - Disable the Shift Config ...

Visitor History Visitor Histories - Visitor Histories Manage GET livechat/visitorHistory:Search - Search Visitor Histories DELETE livechat/visitorHistory - Delete Visitor History Visitor History JSON Format Visitor Histo...

Visitor Single Sign-On (SSO) You need the Manage Settings permission to manage visitor sso config. Visitor Single Sign-On (SSO) - Visitor Single Sign-On (SSO) Manage GET livechat/visitorSsoConfig - Get a single Visitor Single Sign On ...

Webhook You need the Manage Integration permission to manage Webhook. Webhooks - Webhooks Manage GET livechat/webhooks - Get the list of Webhooks GET livechat/webhooks/{id} - Get a single Webhook POST livechat/webhooks - Cr...

Wrapup Category Config You need the Manage Campaigns permission to manage Wrapup Category Config. Wrapup Category Configs - Wrapup Category Configs Manage GET livechat/wrapupCategoryConfig - Get a single Wrapup Category Config PUT ...

Wrap-Up Field You need the Manage Campaigns permission to manage Wrap-Up Form Field. Wrap-Up Fields - Wrap-Up Fields Manage GET livechat/wrapupFormFields - Get the list of Wrap-Up Fields GET livechat/wrapupFormFields/{id} - Get a...