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      Field
      • 25 Jul 2022
      • 3 Minutes to read
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      Field

      • Updated on 25 Jul 2022
      • 3 Minutes to read
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      Article Summary

      Field

      You need the Manage Fields permission to manage Fields.

      Field JSON Format

      Field is represented as simple flat JSON objects with the following keys:

      NameTypeDescription
      idguidId of the field.
      isSystemboolWhether the field is system field or not.
      namestringName of the field.
      typestringType of the field.Allowed values are "text", "textArea", "radioBox", "checkBox", "dropdownList", "checkboxList", "nps", "attachment", "rating", "checkboxListOptionGroups", "category", "comment".
      leftTextstringLeft text of the field, only works for post chat.
      rightTextstringRight text of the field, only works for post chat.
      fieldOptionsfieldOptions[]Reference to Field Option.

      Get the list of Fields

      GET livechat/fields

      • Parameters:

      No Parameters

      • Response:

      An array of Field

      • Example

      Sample Request:

      curl https://api11.comm100.io/v4/livechat/fields \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

      Response:

      HTTP/1.1 200 OK

      [
  {
      "id": "a03cce30-f892-4286-8b7e-8e6c39cb4d19",
      "isSystem": false,
      "name": "Pre-textarea",
      "type": "radioBox",
      "leftText": "Highly unlikely",
      "rightText": "Highly likely",
      "fieldOptions": [
          {
              "id": "314a02b2-cb4c-418f-b9bc-84fb4ad84254",
              "fieldId": "ca092d3f-21eb-492f-9142-205101b1d08a",
              "parentOptionId": "fa3e2d7b-cadb-47c1-ad7e-ef387907ec41",
              "value": "Text 2",
              "order": 0
          }
      ]
  }
]

      Get a single Field

      GET livechat/fields/{id}

      • Parameters:

      No Parameters

      • Response:

      Field

      • Example

      Sample Request:

      curl https://api11.comm100.io/v4/livechat/fields/a03cce30-f892-4286-8b7e-8e6c39cb4d19 \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

      Response:

      HTTP/1.1 200 OK

      {
  "id": "a03cce30-f892-4286-8b7e-8e6c39cb4d19",
  "isSystem": false,
  "name": "Pre-textarea",
  "type": "radioBox",
  "leftText": "Highly unlikely",
  "rightText": "Highly likely",
  "fieldOptions": [
      {
          "id": "314a02b2-cb4c-418f-b9bc-84fb4ad84254",
          "fieldId": "ca092d3f-21eb-492f-9142-205101b1d08a",
          "parentOptionId": "fa3e2d7b-cadb-47c1-ad7e-ef387907ec41",
          "value": "Text 2",
          "order": 0
      }
  ]
}

      Create a new Field

      POST livechat/fields

      • Parameters:

      NameTypeinRequiredDescription
      isSystemboolbodynoWhether the field is system field or not.
      namestringbodyyesName of the field.
      typestringbodynoType of the field.Allowed values are "text", "textArea", "radioBox", "checkBox", "dropdownList", "checkboxList", "nps", "attachment", "rating", "category", "comment".
      leftTextstringbodynoLeft text of the field, only works for post chat.
      rightTextstringbodynoRight text of the field, only works for post chat.
      fieldOptionsfieldOptions[]bodyyesReference to Field Option.

      • Response:

      Field

      • Example

      Sample Request:

      curl https://api11.comm100.io/v4/livechat/fields \ 
    -X 'POST' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"isSystem":false,"name":"Pre-textarea","type":"radioBox","leftText":"Highly unlikely","rightText":"Highly likely","fieldOptions":[{"value":"Text 2","order":0}]}'

      Response:

      HTTP/1.1 201 Created

      {
  "id": "a03cce30-f892-4286-8b7e-8e6c39cb4d19",
  "isSystem": false,
  "name": "Pre-textarea",
  "type": "radioBox",
  "leftText": "Highly unlikely",
  "rightText": "Highly likely",
  "fieldOptions": [
      {
          "id": "314a02b2-cb4c-418f-b9bc-84fb4ad84254",
          "fieldId": "ca092d3f-21eb-492f-9142-205101b1d08a",
          "parentOptionId": "fa3e2d7b-cadb-47c1-ad7e-ef387907ec41",
          "value": "Text 2",
          "order": 0
      }
  ]
}

      Update the Field

      PUT livechat/fields/{id}

      • Parameters:

      NameTypeinRequiredDescription
      isSystemboolbodynoWhether the field is system field or not.
      namestringbodyyesName of the field.
      typestringbodynoType of the field.Allowed values are "text", "textArea", "radioBox", "checkBox", "dropdownList", "checkboxList", "nps", "attachment", "rating", "category", "comment".
      leftTextstringbodynoLeft text of the field, only works for post chat.
      rightTextstringbodynoRight text of the field, only works for post chat.
      fieldOptionsfieldOptions[]bodyyesReference to Field Option.

      • Response:

      Field

      • Example

      Sample Request:

      curl https://api11.comm100.io/v4/livechat/fields/a03cce30-f892-4286-8b7e-8e6c39cb4d19 \ 
    -X 'PUT' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"isSystem":false,"name":"Pre-textarea","type":"radioBox","leftText":"Highly unlikely","rightText":"Highly likely","fieldOptions":[{"parentOptionId":"fa3e2d7b-cadb-47c1-ad7e-ef387907ec41","value":"Text 2","order":0}]}'

      Response:

      HTTP/1.1 200 OK

      {
  "id": "a03cce30-f892-4286-8b7e-8e6c39cb4d19",
  "isSystem": false,
  "name": "Pre-textarea",
  "type": "radioBox",
  "leftText": "Highly unlikely",
  "rightText": "Highly likely",
  "fieldOptions": [
      {
          "id": "314a02b2-cb4c-418f-b9bc-84fb4ad84254",
          "fieldId": "ca092d3f-21eb-492f-9142-205101b1d08a",
          "parentOptionId": "fa3e2d7b-cadb-47c1-ad7e-ef387907ec41",
          "value": "Text 2",
          "order": 0
      }
  ]
}

      Remove the Field

      DELETE livechat/fields/{id}

      • Parameters:

      No Parameters

      • Response:

      No Content

      • Example

      Sample Request:

      curl https://api11.comm100.io/v4/livechat/fields/a03cce30-f892-4286-8b7e-8e6c39cb4d19 \ 
    -X 'DELETE' \ 
    -H 'Authorization: Bearer {access_token}' \

      Response:

      HTTP/1.1 204 No Content

      Field Option JSON Format

      Field Option is represented as simple flat JSON objects with the following keys:

      NameTypeDescription
      idguidId of the field option.
      fieldIdguidId of the field which the field option belongs to.
      parentOptionIdguidId of the parent field option which the field option belongs to.
      valuestringValue of the field option.
      orderintegerOrder of the field option.

      Get the list of Field Options

      GET livechat/fieldOptions

      • Parameters:

      No Parameters

      • Response:

      An array of Field Option

      • Example

      Sample Request:

      curl https://api11.comm100.io/v4/livechat/fieldOptions \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

      Response:

      HTTP/1.1 200 OK

      [
  {
      "id": "314a02b2-cb4c-418f-b9bc-84fb4ad84254",
      "fieldId": "ca092d3f-21eb-492f-9142-205101b1d08a",
      "parentOptionId": "fa3e2d7b-cadb-47c1-ad7e-ef387907ec41",
      "value": "Text 2",
      "order": 0
  }
]

      Get a single Field Option

      GET livechat/fieldOptions/{id}

      • Parameters:

      No Parameters

      • Response:

      Field Option

      • Example

      Sample Request:

      curl https://api11.comm100.io/v4/livechat/fieldOptions/314a02b2-cb4c-418f-b9bc-84fb4ad84254 \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

      Response:

      HTTP/1.1 200 OK

      {
  "id": "314a02b2-cb4c-418f-b9bc-84fb4ad84254",
  "fieldId": "ca092d3f-21eb-492f-9142-205101b1d08a",
  "parentOptionId": "fa3e2d7b-cadb-47c1-ad7e-ef387907ec41",
  "value": "Text 2",
  "order": 0
}
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