Chat

12 Jan 2024
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Chat

Updated on 12 Jan 2024
17 Minutes to read

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Chats - Chats Manage
- GET livechat/chats/{id} - Get a single Chat
- POST livechat/chats/{id}:AttachToTicket - Attach to Ticket
- POST livechat/chats:Search - Search Chats
- POST livechat/missedAndRefusedChats:Search - Search Missed & Refused Chats
- PUT livechat/chats/{id} - Update the Chat Ticket
- DELETE livechat/chats - Batch Delete Chats
- DELETE livechat/chats/{id} - Delete a Single Chat
Chat Wrapup Categories - Chat Wrapup Categories Manage
- GET livechat/chatWrapupCategories - Get the list of Chat Wrapup Categories
- GET livechat/chatWrapupCategories/{id} - Get a single Chat Wrapup Category
- POST livechat/chats/{id}/ChatWrapupCategories - Update Chat Wrapup Category
Chat Wrapup - Chat Wrapup Comment Manage
- PUT livechat/chats/{id}/chatWrapup - Update the Chat Wrapup
Chat Field Results - Chat Wrapup Field Results Manage
- POST livechat/chatFieldResults - Update Chat Wrapup Field Results

Chat JSON Format

Chat is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`id`	integer	Id of the chat.
`sessionId`	guid	Id of the session.
`startTime`	datetime	Time when the chat started.
`endTime`	datetime	Time when the chat ended.
`isQueued`	bool	Whether the chat is queued or not.
`ifAudioChatHappened`	bool	Whether audio chat happened during the live chat session or not.
`ifVideoChatHappened`	bool	Whether video chat happened during the live chat session or not.
`status`	string	Allowed values are 0("normal"), 1("refused"), 2("missed").
`messages`	string	Messages of the chat.
`requestingPageTitle`	string	Page title of the requesting page.
`requestingPageURL`	string	Page URL of the requesting page.
`source`	string	Allowed values are 0("chatButton"), 1("autoInvitation"), 2("manualInvitation").
`autoInvitationId`	guid	Id of the auto invitation.
`preChatSocialMediaSource`	integer	Allowed values are 0("none"), 1("facebook").
`preChatSocialProfileURL`	string	Pre-chat social profile URL of the chat.
`preChatName`	string	Pre-chat name of the chat.
`preChatEmail`	string	Pre-chat email of the chat.
`preChatPhone`	string	Pre-chat phone of the chat.
`preChatCompany`	string	Pre-chat company of the chat.
`preChatProductService`	string	Pre-chat product service of the chat.
`preChatTicketId`	integer	Id of the ticket to which this chat is attached.
`departmentId`	guid	Id of the department.
`skillId`	guid	Id of the skill.
`requestedTime`	datetime	The time when the chat is requested.
`avgResponseTime`	float	The average response time of the chat.
`visitorMessagesCount`	integer	The number of messages sent by visitors.
`agentMessagesCount`	integer	The number of messages sent by agents.
`campaignId`	guid	Id of the campaign.
`waitingTime`	integer	The waiting time before the chat got accepted/missed.
`duration`	integer	The duration of the chat.
`cannedMessageCount`	integer	The number of canned messages sent during the chat.
`botDuration`	integer	The bot duration of the chat.
`agentDuration`	integer	The agent duration of the chat.
`lastMessageSentBy`	string	Allowed values are 0("visitor"), 1("agent"), 2("system"), 3("chatBot").
`botId`	guid	Id of the bot.
`guid`	guid	Guid of the chat.
`visitorId`	guid	Id of the visitor.
`contactIdentityId`	guid	Id of the contact identity.
`chatAgents`	chatAgents[]	Reference to .
`chatType`	string	Type of the chat. 0("agentOnly"), 1("chatBotOnly"), 2("fromBotToAgent"), 3("chatBot"), 4("fromBottoOfflineMessage"), 32("taskBotOnly")

Chat Agent JSON Format:

Name	Type	Description
`chatId`	integer	Id of the chat.
`agentId`	guid	Id of the agent.
`startTime`	datetime	Time when the chat started.
`endTime`	datetime	Time when the chat ended.
`duration`	integer	Duration of the chat.
`id`	integer	Content of the custom page.

Chat Field Result JSON Format

Chat Field Result is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`id`	selfIncrementId	Id of the chat field result.
`chatId`	integer	Id of the chat which the chat field result belongs to.
`formType`	string	Form field type of the chat field result.Allowed values are "preChat", "offlineMessage", "postChat", "wrapUp", "pciForm", "customVariable".
`fieldId`	guid	Id of the field which the chat field result belongs to.
`fieldName`	string	Name of the field which the chat field result belongs to.
`value`	string	Value of the chat field result.
`url`	string	Url of the chat field result.

Get a single Chat

GET livechat/chats/{id}

Parameters:

Name	Type	in	Required	Description
`include`	string	query	no	Available values for Include are: "autoInvitation", "campaign", "chatAgent", "chatChatbotMap","chatAttachment", "chatFieldResult", "chatSegmentResult", "chatWrapup", "chatWrapupCategory", "contactIdentity", "department", "postChatSurvey", "session", "skill", "visitor".
`id`	integer or guid	path	yes	Id of the chat or Guid of the chat.

Response:

Chat

Example

Sample Request:

curl https://api11.comm100.io/v4/livechat/chats/4875 \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

{
  "id": 4875,
  "guid": "2efc01b2-b7c1-40a9-b049-b0db9fbc4dbc",
  "sessionId": "f8383a83-48e9-4d0d-a3bd-fb19ce5c12db",
  "visitorId": "e11203f5-1d97-4c48-8fc2-fc6257d4e13b",
  "contactIdentityId": "00000000-0000-0000-0000-000000000000",
  "startTime": "2021-04-27T07:50:28.753Z",
  "endTime": "2021-04-27T08:01:29.003Z",
  "status": "normal",
  "requestingPageTitle": "Preview",
  "requestingPageURL": "https://dash11.comm100.io/frontEnd/assets/livechat/previewpage/?campaignId=bd8fc603-6d63-49e2-b594-db015c221b40&amp;siteId=10000&amp;q=1619509862473",
  "preChatSocialMediaSource": 0,
  "preChatSocialProfileURL": "",
  "preChatName": "1",
  "preChatEmail": "1@1.com",
  "preChatProductService": "",
  "preChatPhone": "",
  "preChatCompany": "",
  "preChatTicketId": -1,
  "departmentId": "00000000-0000-0000-0000-000000000000",
  "skillId": "00000000-0000-0000-0000-000000000000",
  "requestedTime": "2021-04-27T07:50:28.7533333Z",
  "offlineMessageId": 0,
  "avgResponseTime": 6.0,
  "visitorMessagesCount": 1,
  "agentMessagesCount": 4,
  "campaignId": "bd8fc603-6d63-49e2-b594-db015c221b40",
  "lastMessageSentBy": "agent",
  "duration": "00:11:00",
  "source": "chatButton",
  "waitingTime": "00:00:00",
  "autoInvitationId": "00000000-0000-0000-0000-000000000000",
  "botDuration": "00:00:00",
  "agentDuration": "00:11:00",
  "botId": "00000000-0000-0000-0000-000000000000",
  "chatType": "agentOnly",
  "messages": [
      {
          "chatAction": "agentAcceptChat",
          "message": "Agent may1 may has joined the chat.",
          "senderType": "system",
          "senderName": "",
          "time": "2021-04-27T07:50:29Z",
          "translatedMessage": "",
          "attachment": ""
      },
      {
          "chatAction": "visitorAddTextMessage",
          "message": "13",
          "senderType": "visitor",
          "senderName": "1",
          "time": "2021-04-27T08:00:15Z",
          "translatedMessage": "",
          "attachment": ""
      },
      {
          "chatAction": "agentSendText",
          "message": "123",
          "senderType": "agent",
          "senderName": "may1 may",
          "time": "2021-04-27T08:00:21Z",
          "translatedMessage": "",
          "attachment": ""
      },
      {
          "chatAction": "agentSendText",
          "message": "1223",
          "senderType": "agent",
          "senderName": "may1 may",
          "time": "2021-04-27T08:00:23Z",
          "translatedMessage": "",
          "attachment": ""
      },
      {
          "chatAction": "agentSendNoteText",
          "message": "hello",
          "senderType": "agent",
          "senderName": "may1 may",
          "time": "2021-04-27T08:01:01Z",
          "translatedMessage": "",
          "attachment": ""
      },
      {
          "chatAction": "agentSendNoteText",
          "message": "hello",
          "senderType": "agent",
          "senderName": "may1 may",
          "time": "2021-04-27T08:01:03Z",
          "translatedMessage": "",
          "attachment": ""
      },
      {
          "chatAction": "agentSendText",
          "message": "12321",
          "senderType": "agent",
          "senderName": "may1 may",
          "time": "2021-04-27T08:01:12Z",
          "translatedMessage": "",
          "attachment": ""
      },
      {
          "chatAction": "agentSendNoteFile",
          "message": "Agent may1 may has sent a file: Chats_20210305 (5).csv",
          "senderType": "agent",
          "senderName": "https://api11.comm100.io/FileService/v1/files/H7UXY7FigsxUUInQBoKTqn4QYq9yanARl5jD2iZzSD-ZZQm_A4X_QhFkvatVYg9ljsmPfllZ6LAF0JkxfJoiSAqko0HU35tUkKqTJlmltzUAb2-scyNlY7Z7EvRyJsYpDZIOgscGydXov-X3zJ6vtzB51_fEGdnrEhbrBXwI9pww?Chats_20210305 (5).csv?may1 may",
          "time": "2021-04-27T08:01:20Z",
          "translatedMessage": "",
          "attachment": "H7UXY7FigsxUUInQBoKTqn4QYq9yanARl5jD2iZzSD-ZZQm_A4X_QhFkvatVYg9ljsmPfllZ6LAF0JkxfJoiSAqko0HU35tUkKqTJlmltzUAb2-scyNlY7Z7EvRyJsYpDZIOgscGydXov-X3zJ6vtzB51_fEGdnrEhbrBXwI9pww"
      },
      {
          "chatAction": "agentSendText",
          "message": "31232312",
          "senderType": "agent",
          "senderName": "may1 may",
          "time": "2021-04-27T08:01:23Z",
          "translatedMessage": "",
          "attachment": ""
      },
      {
          "chatAction": "agentEndChat",
          "message": "Agent may1 may has left the chat.",
          "senderType": "agent",
          "senderName": "",
          "time": "2021-04-27T08:01:29Z",
          "translatedMessage": "",
          "attachment": ""
      },
      {
          "chatAction": "systemEndChat",
          "message": "The chat is ended.",
          "senderType": "system",
          "senderName": "",
          "time": "2021-04-27T08:01:29Z",
          "translatedMessage": "",
          "attachment": ""
      }
  ]
}

Attach to Ticket

POST livechat/chats/{id}:AttachToTicket

Parameters:

Name	Type	in	Required	Description
`id`	int	path	yes	Id of the chat.
`utcOffset`	int	body	no	UTC Offset of the user.
`targetId`	integer	body	yes	Id of the ticket to which this chat is attached.
`dateTimeFormat`	string	body	no	Datetime format of the user.

Response:

No Content

Example

Sample Request:

curl https://api11.comm100.io/v4/livechat/chats/1:AttachToTicket \ 
    -X 'POST' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"targetId":"2858","utcOffset":-420,"datetimeFormat":"YYYY/MM/DD HH:mm:ss"}'

Response:

HTTP/1.1 200 OK

Search Chats

POST livechat/chats:Search

Parameters:

Name Type in Required Description

include string query no Available values for Include are: "autoInvitation", "campaign", "chatAgent", "chatAttachment", "chatFieldResult", "chatSegmentResult", "chatWrapup", "chatWrapupCategory", "contactIdentity", "department", "postChatSurvey", "session", "skill", "visitor".

pageIndex integer query no Page index.

filters

array

body

Filter array. Available items are: requestedTime, departmentId, skillId, agent, chatChatbotMap.botId, categoryOptionId, keywords and other custom filters.

name	operator	note
requestedTime	is	Requested Time, selected time range, e.g., ["2024-01-11T00:00:00+08:00", "2024-01-12T00:00:00+08:00"]
departmentId	is/isNot	Department, selected department id, e.g., ["3ed53140-8cc9-4149-9ee6-5b3f0a44c822"]
skillId	is/isNot	Skill, selected skill id, e.g., ["ae99aa1e-eb77-4546-942f-2f590e4c7b5d"]
agent	is/exists	Agent, selected agent id, e.g., ["fe99111e-eb77-4546-942f-2f590e4c7b5d"]. When operator is exists, the value should be [""]
chatChatbotMap.botId	is/isNot	Bot, selected bot id, e.g., ["7184f6f3-0d13-4bd1-a55b-a4c21f375d9b"]
categoryOptionId	is/exists/notExists	Category, selected category option id, e.g., ["09dfb586-4692-4b09-a815-c541337d59da"]
keywords	is	Keywords, input string, e.g., ["Comm100"]
campaign	isOneOf/isNotOneOf/contains/notContains/regularExpression	Campaign, selected campaign id(s) array, e.g., ["87441e0b-056f-4008-b455-b6e1e9098c91"]
duration	is/isMoreThan/isLessThan	Duration, selected int, e.g., [1]. The unit of the value is second.
preChatName	contains/notContains	Name, input string, e.g., ["Kate"]
preChatEmail	contains/notContains	Email, input string, e.g., ["kate@comm100.com"]
preChatPhone	contains/notContains	Phone, input string, e.g., ["800231111"]
preChatCompany	contains/notContains	Company, input string, e.g., ["comm100"]
preChatProductService	is/isNot	Produce Service, selected string, e.g., ["Support"]
guid	is/isNot	Chat ID, input chat guid, e.g., ["09dfb586-4692-4b09-a815-c541337d59da"]
chatType	is/isNot	Chat Type, selected chat type enum int value, e.g., ["0"]
{!postChatSurvey.ratingGrade}	is/isNot/exists/notExists	Rating, selected rating int value array, e.g., ["1"]
{!postChatSurvey.ratingComment}	contains/notContains/isNot/is	Rating Comment, input string, e.g., ["Kate Comment"]
{!botSentimentRecord.veryNegativeCount}	is/isNot/isMoreThan/isLessThan	Counts of Very Negative, selected int value, e.g., ["0"]
{!botSentimentRecord.negativeCount}	is/isNot/isMoreThan/isLessThan	Counts of Negative, selected int value, e.g., ["0"]
{!chatWrapup.comment}	contains/notContains	Agent Comment, input string, e.g., ["Comm100 Comment"]
{!chatSegmentResult.segmentId}	is/isNot	Segment, selected segment id, e.g., ["ec174891-73bd-4267-8e53-530ae510d343"]
autoInvitationId	is/isNot	Auto Invitation, selected auto invitation id, e.g., ["71b1b61a-c905-484a-aacf-155a50e65bd8"]
{!transferLog.fromDepartmentId}	is/isNot	Transferred-out Department, selected department id, e.g., ["71b1b61a-c905-484a-aacf-155a50e65bd8"]
{!transferLog.toDepartmentId}	is/isNot	Transferred-in Department, selected department id, e.g., ["71b1b61a-c905-484a-aacf-155a50e65bd8"]
transferred	is/isNot	Transferred, selected value, e.g., ["true"] or ["false"]
{!transferLog.transferType}	is/isNot	Cross-site Transferred-in, the value should be ["10"]
{!transferLog.transferType}	is/isNot	Cross-site Transferred-out, the value should be ["6"]
ssoUserId	is	SSO User Id, input string, e.g., ["jasonSso"]
status	is/isNot	Chat Status, selected status enum int value, e.g., ["0"]
source	is/isNot	Chat Source, selected source enum int value, e.g., ["0"]
lastMessageSentBy	is/isNot	Last Message Sent By, selected last message sentBy enum int value, e.g., ["0"]
Other custom filter, allowed values are all fields of chat, pre-chat, post-chat, wrap-up, custom variable.	Allowed values are "is", "contains", "notContains", "isMoreThan", "isLessThan", "isNot", "isNotLessThan", "isNotMoreThan", "regularExpression", "isOneOf", "isNotIn", e.g., contains.	Input value for this filter, e.g., ["Comm100"].

pageSize integer query no Page size. The available value is from 10 to 500, and the default value is 50.

Response:

An array of Chat

Example

Sample Request:

curl https://api11.comm100.io/v4/livechat/chats:search \ 
    -X 'POST' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"filters":[{"name":"requestedTime","operator":"is","value":["2021-04-01T00:00:00+08:00","2021-05-09T00:00:00+08:00"]},{"name":"keywords","operator":"is","value":["file"]},{"name":"departmentId","operator":"is","value":["397eed79-f3a3-4d7c-ab9b-29c78e5bf152"]},{"name":"skillId","operator":"is","value":["6908B37E-A023-47DC-A24C-08246C2BF22A"]},{"name":"botId","operator":"is","value":["2f5e6532-4aeb-4f5f-89ae-596b97c3e662"]},{"name":"agent","operator":"is","value":["9ce9d087-fe54-4e48-a593-d82ea01b99ae"]},{"name":"categoryOptionId","operator":"is","value":["96d4431e-ed3e-4bb1-b2c0-1b3a18169838"]}]}'

Response:

HTTP/1.1 200 OK

{
  "total": 4,
  "pageCount": 1,
  "list": [
      {
          "id": 4878,
          "guid": "17d3c22b-ddd4-4b35-8d52-4cea650386a0",
          "sessionId": "57b267a0-f8d8-4e0d-ad8f-3bab8cee9f5e",
          "visitorId": "e11203f5-1d97-4c48-8fc2-fc6257d4e13b",
          "contactIdentityId": "00000000-0000-0000-0000-000000000000",
          "startTime": "2021-04-27T08:52:04.88Z",
          "endTime": "2021-04-27T08:59:30.847Z",
          "status": "normal",
          "requestingPageTitle": "Preview",
          "requestingPageURL": "https://dash11.comm100.io/frontEnd/assets/livechat/previewpage/?campaignId=bd8fc603-6d63-49e2-b594-db015c221b40&amp;siteId=10000&amp;q=1619509862473",
          "preChatSocialMediaSource": 0,
          "preChatSocialProfileURL": "",
          "preChatName": "1",
          "preChatEmail": "1@1.com",
          "preChatProductService": "",
          "preChatPhone": "",
          "preChatCompany": "",
          "preChatTicketId": -1,
          "departmentId": "00000000-0000-0000-0000-000000000000",
          "skillId": "00000000-0000-0000-0000-000000000000",
          "requestedTime": "2021-04-27T08:52:04.88Z",
          "offlineMessageId": 0,
          "avgResponseTime": 0.0,
          "visitorMessagesCount": 0,
          "agentMessagesCount": 0,
          "campaignId": "bd8fc603-6d63-49e2-b594-db015c221b40",
          "lastMessageSentBy": "system",
          "duration": "00:07:25",
          "source": "chatButton",
          "waitingTime": "00:00:00",
          "autoInvitationId": "00000000-0000-0000-0000-000000000000",
          "botDuration": "00:00:00",
          "agentDuration": "00:07:25",
          "botId": "00000000-0000-0000-0000-000000000000",
          "chatType": "agentOnly",
          "messages": [
              {
                  "chatAction": "agentAcceptChat",
                  "message": "Agent may1 may has joined the chat.",
                  "senderType": "system",
                  "senderName": "",
                  "time": "2021-04-27T08:52:05Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "agentEndChat",
                  "message": "Agent may1 may has left the chat.",
                  "senderType": "agent",
                  "senderName": "",
                  "time": "2021-04-27T08:59:31Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "systemEndChat",
                  "message": "The chat is ended.",
                  "senderType": "system",
                  "senderName": "",
                  "time": "2021-04-27T08:59:31Z",
                  "translatedMessage": "",
                  "attachment": ""
              }
          ],
          "session": {
              "id": "57b267a0-f8d8-4e0d-ad8f-3bab8cee9f5e",
              "visitorId": "e11203f5-1d97-4c48-8fc2-fc6257d4e13b",
              "contactIdentityId": "00000000-0000-0000-0000-000000000000",
              "ip": "192.168.2.128",
              "referrerURL": "https://dash11.comm100.io/frontEnd/assets/livechat/previewpage/?campaignId=bd8fc603-6d63-49e2-b594-db015c221b40&amp;siteId=10000",
              "searchEngineId": "00000001-0000-0000-0000-000000000001",
              "keywords": "",
              "landingPageURL": "https://dash11.comm100.io/frontEnd/assets/livechat/previewpage/?campaignId=bd8fc603-6d63-49e2-b594-db015c221b40&amp;siteId=10000&amp;q=1619509862473",
              "landingPageTitle": "",
              "startTime": "2021-04-27T08:50:31.8333333Z",
              "browser": "Google Chrome 86.0.4240.75",
              "operatorSystem": "Windows 8.1",
              "screenResolution": "1680x1050",
              "language": "zh-CN",
              "timeZone": "-480"
          }
      },
      {
          "id": 4879,
          "guid": "94a5836a-cab6-4b30-99d7-24492fc756a2",
          "sessionId": "57b267a0-f8d8-4e0d-ad8f-3bab8cee9f5e",
          "visitorId": "e11203f5-1d97-4c48-8fc2-fc6257d4e13b",
          "contactIdentityId": "00000000-0000-0000-0000-000000000000",
          "startTime": "2021-04-27T08:50:33.863Z",
          "endTime": "2021-04-27T08:50:52.317Z",
          "status": "normal",
          "requestingPageTitle": "Preview",
          "requestingPageURL": "https://dash11.comm100.io/frontEnd/assets/livechat/previewpage/?campaignId=bd8fc603-6d63-49e2-b594-db015c221b40&amp;siteId=10000&amp;q=1619509862473",
          "preChatSocialMediaSource": 0,
          "preChatSocialProfileURL": "",
          "preChatName": "1",
          "preChatEmail": "1@1.com",
          "preChatProductService": "",
          "preChatPhone": "",
          "preChatCompany": "",
          "preChatTicketId": -1,
          "departmentId": "00000000-0000-0000-0000-000000000000",
          "skillId": "00000000-0000-0000-0000-000000000000",
          "requestedTime": "2021-04-27T08:50:33.8633333Z",
          "offlineMessageId": 0,
          "avgResponseTime": 0.0,
          "visitorMessagesCount": 0,
          "agentMessagesCount": 0,
          "campaignId": "bd8fc603-6d63-49e2-b594-db015c221b40",
          "lastMessageSentBy": "system",
          "duration": "00:00:18",
          "source": "chatButton",
          "waitingTime": "00:00:00",
          "autoInvitationId": "00000000-0000-0000-0000-000000000000",
          "botDuration": "00:00:00",
          "agentDuration": "00:00:18",
          "botId": "00000000-0000-0000-0000-000000000000",
          "chatType": "agentOnly",
          "messages": [
              {
                  "chatAction": "agentAcceptChat",
                  "message": "Agent may1 may has joined the chat.",
                  "senderType": "system",
                  "senderName": "",
                  "time": "2021-04-27T08:50:34Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "agentEndChat",
                  "message": "Agent may1 may has left the chat.",
                  "senderType": "agent",
                  "senderName": "",
                  "time": "2021-04-27T08:50:52Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "systemEndChat",
                  "message": "The chat is ended.",
                  "senderType": "system",
                  "senderName": "",
                  "time": "2021-04-27T08:50:52Z",
                  "translatedMessage": "",
                  "attachment": ""
              }
          ],
          "session": {
              "id": "57b267a0-f8d8-4e0d-ad8f-3bab8cee9f5e",
              "visitorId": "e11203f5-1d97-4c48-8fc2-fc6257d4e13b",
              "contactIdentityId": "00000000-0000-0000-0000-000000000000",
              "ip": "192.168.2.128",
              "referrerURL": "https://dash11.comm100.io/frontEnd/assets/livechat/previewpage/?campaignId=bd8fc603-6d63-49e2-b594-db015c221b40&amp;siteId=10000",
              "searchEngineId": "00000001-0000-0000-0000-000000000001",
              "keywords": "",
              "landingPageURL": "https://dash11.comm100.io/frontEnd/assets/livechat/previewpage/?campaignId=bd8fc603-6d63-49e2-b594-db015c221b40&amp;siteId=10000&amp;q=1619509862473",
              "landingPageTitle": "",
              "startTime": "2021-04-27T08:50:31.8333333Z",
              "browser": "Google Chrome 86.0.4240.75",
              "operatorSystem": "Windows 8.1",
              "screenResolution": "1680x1050",
              "language": "zh-CN",
              "timeZone": "-480"
          }
      },
      {
          "id": 4877,
          "guid": "67d71d4b-8a6f-45fd-afa8-f158473ec125",
          "sessionId": "2db8f0e0-b040-46fb-821d-4e45149ac03e",
          "visitorId": "e11203f5-1d97-4c48-8fc2-fc6257d4e13b",
          "contactIdentityId": "00000000-0000-0000-0000-000000000000",
          "startTime": "2021-04-27T08:36:27.833Z",
          "endTime": "2021-04-27T08:37:05.737Z",
          "status": "normal",
          "requestingPageTitle": "Preview",
          "requestingPageURL": "https://dash11.comm100.io/frontEnd/assets/livechat/previewpage/?campaignId=bd8fc603-6d63-49e2-b594-db015c221b40&amp;siteId=10000&amp;q=1619509862473",
          "preChatSocialMediaSource": 0,
          "preChatSocialProfileURL": "",
          "preChatName": "1",
          "preChatEmail": "1@1.com",
          "preChatProductService": "",
          "preChatPhone": "",
          "preChatCompany": "",
          "preChatTicketId": -1,
          "departmentId": "00000000-0000-0000-0000-000000000000",
          "skillId": "00000000-0000-0000-0000-000000000000",
          "requestedTime": "2021-04-27T08:36:27.8333333Z",
          "offlineMessageId": 0,
          "avgResponseTime": 14.0,
          "visitorMessagesCount": 5,
          "agentMessagesCount": 8,
          "campaignId": "bd8fc603-6d63-49e2-b594-db015c221b40",
          "lastMessageSentBy": "agent",
          "duration": "00:00:37",
          "source": "chatButton",
          "waitingTime": "00:00:00",
          "autoInvitationId": "00000000-0000-0000-0000-000000000000",
          "botDuration": "00:00:00",
          "agentDuration": "00:00:37",
          "botId": "00000000-0000-0000-0000-000000000000",
          "chatType": "agentOnly",
          "messages": [
              {
                  "chatAction": "agentAcceptChat",
                  "message": "Agent may1 may has joined the chat.",
                  "senderType": "system",
                  "senderName": "",
                  "time": "2021-04-27T08:36:28Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "visitorAddTextMessage",
                  "message": "12312",
                  "senderType": "visitor",
                  "senderName": "1",
                  "time": "2021-04-27T08:36:34Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "visitorAddTextMessage",
                  "message": "3123",
                  "senderType": "visitor",
                  "senderName": "1",
                  "time": "2021-04-27T08:36:35Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "visitorAddTextMessage",
                  "message": "1",
                  "senderType": "visitor",
                  "senderName": "1",
                  "time": "2021-04-27T08:36:35Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "visitorAddTextMessage",
                  "message": "2",
                  "senderType": "visitor",
                  "senderName": "1",
                  "time": "2021-04-27T08:36:35Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "visitorAddTextMessage",
                  "message": "3",
                  "senderType": "visitor",
                  "senderName": "1",
                  "time": "2021-04-27T08:36:35Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "agentSendText",
                  "message": "1123",
                  "senderType": "agent",
                  "senderName": "may1 may",
                  "time": "2021-04-27T08:36:48Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "agentSendText",
                  "message": "1",
                  "senderType": "agent",
                  "senderName": "may1 may",
                  "time": "2021-04-27T08:36:48Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "agentSendText",
                  "message": "3",
                  "senderType": "agent",
                  "senderName": "may1 may",
                  "time": "2021-04-27T08:36:49Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "agentSendText",
                  "message": "12",
                  "senderType": "agent",
                  "senderName": "may1 may",
                  "time": "2021-04-27T08:36:49Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "agentSendText",
                  "message": "312",
                  "senderType": "agent",
                  "senderName": "may1 may",
                  "time": "2021-04-27T08:36:49Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "agentSendNoteText",
                  "message": "123",
                  "senderType": "agent",
                  "senderName": "may1 may",
                  "time": "2021-04-27T08:36:52Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "agentSendNoteText",
                  "message": "123",
                  "senderType": "agent",
                  "senderName": "may1 may",
                  "time": "2021-04-27T08:36:52Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "agentSendNoteText",
                  "message": "213",
                  "senderType": "agent",
                  "senderName": "may1 may",
                  "time": "2021-04-27T08:36:53Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "agentSendText",
                  "message": "123",
                  "senderType": "agent",
                  "senderName": "may1 may",
                  "time": "2021-04-27T08:37:00Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "agentSendNoteFile",
                  "message": "Agent may1 may has sent a file: Chats_20210305 (3).csv",
                  "senderType": "agent",
                  "senderName": "https://api11.comm100.io/FileService/v1/files/O3A-0OGU4YfeDSfxx18KSW47USwMn320HQE7jYN15mq0HfqkyAW3_n-JR1FWRhJjoUqXD2arP7osQvkWOBklHguXo5B867K7Mgi9u-Aqn3fW7GoouxmtGezbRHQu4Y8g4iazi-JVtVnBip_KPLdijL3iNmA_lCvn57ClwTsnQWfQ?Chats_20210305 (3).csv?may1 may",
                  "time": "2021-04-27T08:37:01Z",
                  "translatedMessage": "",
                  "attachment": "O3A-0OGU4YfeDSfxx18KSW47USwMn320HQE7jYN15mq0HfqkyAW3_n-JR1FWRhJjoUqXD2arP7osQvkWOBklHguXo5B867K7Mgi9u-Aqn3fW7GoouxmtGezbRHQu4Y8g4iazi-JVtVnBip_KPLdijL3iNmA_lCvn57ClwTsnQWfQ"
              },
              {
                  "chatAction": "agentSendText",
                  "message": "123",
                  "senderType": "agent",
                  "senderName": "may1 may",
                  "time": "2021-04-27T08:37:01Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "agentSendText",
                  "message": "123",
                  "senderType": "agent",
                  "senderName": "may1 may",
                  "time": "2021-04-27T08:37:02Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "agentEndChat",
                  "message": "Agent may1 may has left the chat.",
                  "senderType": "agent",
                  "senderName": "",
                  "time": "2021-04-27T08:37:06Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "systemEndChat",
                  "message": "The chat is ended.",
                  "senderType": "system",
                  "senderName": "",
                  "time": "2021-04-27T08:37:06Z",
                  "translatedMessage": "",
                  "attachment": ""
              }
          ],
          "session": {
              "id": "2db8f0e0-b040-46fb-821d-4e45149ac03e",
              "visitorId": "e11203f5-1d97-4c48-8fc2-fc6257d4e13b",
              "contactIdentityId": "00000000-0000-0000-0000-000000000000",
              "ip": "192.168.2.128",
              "referrerURL": "https://dash11.comm100.io/frontEnd/assets/livechat/previewpage/?campaignId=bd8fc603-6d63-49e2-b594-db015c221b40&amp;siteId=10000",
              "searchEngineId": "00000001-0000-0000-0000-000000000001",
              "keywords": "",
              "landingPageURL": "https://dash11.comm100.io/frontEnd/assets/livechat/previewpage/?campaignId=bd8fc603-6d63-49e2-b594-db015c221b40&amp;siteId=10000&amp;q=1619509862473",
              "landingPageTitle": "",
              "startTime": "2021-04-27T08:36:25.8Z",
              "browser": "Google Chrome 86.0.4240.75",
              "operatorSystem": "Windows 8.1",
              "screenResolution": "1680x1050",
              "language": "zh-CN",
              "timeZone": "-480"
          }
      },
      {
          "id": 4875,
          "guid": "2efc01b2-b7c1-40a9-b049-b0db9fbc4dbc",
          "sessionId": "f8383a83-48e9-4d0d-a3bd-fb19ce5c12db",
          "visitorId": "e11203f5-1d97-4c48-8fc2-fc6257d4e13b",
          "contactIdentityId": "00000000-0000-0000-0000-000000000000",
          "startTime": "2021-04-27T07:50:28.753Z",
          "endTime": "2021-04-27T08:01:29.003Z",
          "status": "normal",
          "requestingPageTitle": "Preview",
          "requestingPageURL": "https://dash11.comm100.io/frontEnd/assets/livechat/previewpage/?campaignId=bd8fc603-6d63-49e2-b594-db015c221b40&amp;siteId=10000&amp;q=1619509862473",
          "preChatSocialMediaSource": 0,
          "preChatSocialProfileURL": "",
          "preChatName": "1",
          "preChatEmail": "1@1.com",
          "preChatProductService": "",
          "preChatPhone": "",
          "preChatCompany": "",
          "preChatTicketId": -1,
          "departmentId": "00000000-0000-0000-0000-000000000000",
          "skillId": "00000000-0000-0000-0000-000000000000",
          "requestedTime": "2021-04-27T07:50:28.7533333Z",
          "offlineMessageId": 0,
          "avgResponseTime": 6.0,
          "visitorMessagesCount": 1,
          "agentMessagesCount": 4,
          "campaignId": "bd8fc603-6d63-49e2-b594-db015c221b40",
          "lastMessageSentBy": "agent",
          "duration": "00:11:00",
          "source": "chatButton",
          "waitingTime": "00:00:00",
          "autoInvitationId": "00000000-0000-0000-0000-000000000000",
          "botDuration": "00:00:00",
          "agentDuration": "00:11:00",
          "botId": "00000000-0000-0000-0000-000000000000",
          "chatType": "agentOnly",
          "messages": [
              {
                  "chatAction": "agentAcceptChat",
                  "message": "Agent may1 may has joined the chat.",
                  "senderType": "system",
                  "senderName": "",
                  "time": "2021-04-27T07:50:29Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "visitorAddTextMessage",
                  "message": "13",
                  "senderType": "visitor",
                  "senderName": "1",
                  "time": "2021-04-27T08:00:15Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "agentSendText",
                  "message": "123",
                  "senderType": "agent",
                  "senderName": "may1 may",
                  "time": "2021-04-27T08:00:21Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "agentSendText",
                  "message": "1223",
                  "senderType": "agent",
                  "senderName": "may1 may",
                  "time": "2021-04-27T08:00:23Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "agentSendNoteText",
                  "message": "hello",
                  "senderType": "agent",
                  "senderName": "may1 may",
                  "time": "2021-04-27T08:01:01Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "agentSendNoteText",
                  "message": "hello",
                  "senderType": "agent",
                  "senderName": "may1 may",
                  "time": "2021-04-27T08:01:03Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "agentSendText",
                  "message": "12321",
                  "senderType": "agent",
                  "senderName": "may1 may",
                  "time": "2021-04-27T08:01:12Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "agentSendNoteFile",
                  "message": "Agent may1 may has sent a file: Chats_20210305 (5).csv",
                  "senderType": "agent",
                  "senderName": "https://api11.comm100.io/FileService/v1/files/H7UXY7FigsxUUInQBoKTqn4QYq9yanARl5jD2iZzSD-ZZQm_A4X_QhFkvatVYg9ljsmPfllZ6LAF0JkxfJoiSAqko0HU35tUkKqTJlmltzUAb2-scyNlY7Z7EvRyJsYpDZIOgscGydXov-X3zJ6vtzB51_fEGdnrEhbrBXwI9pww?Chats_20210305 (5).csv?may1 may",
                  "time": "2021-04-27T08:01:20Z",
                  "translatedMessage": "",
                  "attachment": "H7UXY7FigsxUUInQBoKTqn4QYq9yanARl5jD2iZzSD-ZZQm_A4X_QhFkvatVYg9ljsmPfllZ6LAF0JkxfJoiSAqko0HU35tUkKqTJlmltzUAb2-scyNlY7Z7EvRyJsYpDZIOgscGydXov-X3zJ6vtzB51_fEGdnrEhbrBXwI9pww"
              },
              {
                  "chatAction": "agentSendText",
                  "message": "31232312",
                  "senderType": "agent",
                  "senderName": "may1 may",
                  "time": "2021-04-27T08:01:23Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "agentEndChat",
                  "message": "Agent may1 may has left the chat.",
                  "senderType": "agent",
                  "senderName": "",
                  "time": "2021-04-27T08:01:29Z",
                  "translatedMessage": "",
                  "attachment": ""
              },
              {
                  "chatAction": "systemEndChat",
                  "message": "The chat is ended.",
                  "senderType": "system",
                  "senderName": "",
                  "time": "2021-04-27T08:01:29Z",
                  "translatedMessage": "",
                  "attachment": ""
              }
          ],
          "session": {
              "id": "f8383a83-48e9-4d0d-a3bd-fb19ce5c12db",
              "visitorId": "e11203f5-1d97-4c48-8fc2-fc6257d4e13b",
              "contactIdentityId": "00000000-0000-0000-0000-000000000000",
              "ip": "192.168.2.128",
              "referrerURL": "https://dash11.comm100.io/frontEnd/assets/livechat/previewpage/?campaignId=bd8fc603-6d63-49e2-b594-db015c221b40&amp;siteId=10000",
              "searchEngineId": "00000001-0000-0000-0000-000000000001",
              "keywords": "",
              "landingPageURL": "https://dash11.comm100.io/frontEnd/assets/livechat/previewpage/?campaignId=bd8fc603-6d63-49e2-b594-db015c221b40&amp;siteId=10000&amp;q=1619509862473",
              "landingPageTitle": "",
              "startTime": "2021-04-27T07:50:25.41Z",
              "browser": "Google Chrome 86.0.4240.75",
              "operatorSystem": "Windows 8.1",
              "screenResolution": "1680x1050",
              "language": "zh-CN",
              "timeZone": "-480"
          }
      }
  ],
  "pageIndex": 0,
  "pageSize": 50
}

Search Missed & Refused Chats

POST livechat/missedAndRefusedChats:Search

Parameters:

Name	Type	in	Required	Description
`include`	string	query	no	Available values for Include are: "campaign", "chatAgent", "chatWrapupCategory", "contactIdentity", "department", "skill".
`pageSize`	integer	query	no	Page size.
`pageIndex`	integer	query	no	Page index.
`filters`	array	body	no	Filter array. Available items are: requestedTime, departmentId, skillId, status, campaignId, segmentId.

Response:

An array of Chat

Example

Sample Request:

curl https://api11.comm100.io/v4/livechat/missedAndRefusedChats:search?pageIndex=1&pageSize=50 \ 
    -X 'POST' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"filters":[{"name":"requestedTime","operator":"is","value":["2021-04-21T00:00:00-07:00","2021-05-06T00:00:00-07:00"]}]}'

Response:

HTTP/1.1 200 OK

{
  "total": 1,
  "pageCount": 1,
  "list": [
      {
          "id": 3868,
          "guid": "1715e7d4-bbab-4abd-8e45-65a36995fd4b",
          "sessionId": "0a98bc2f-4b31-4928-b537-c8c06cc345d0",
          "visitorId": "178abc2f-5e4c-43ef-9ddd-a94f054b9380",
          "contactIdentityId": "00000000-0000-0000-0000-000000000000",
          "startTime": "2021-04-21T09:03:59.13Z",
          "endTime": "2021-04-21T09:50:36.88Z",
          "status": "missed",
          "requestingPageTitle": "Preview",
          "requestingPageURL": "https://dash11.comm100.io/frontEnd/assets/livechat/previewpage/?campaignId=8586fecc-312e-46cb-b1a6-9e9c68c0276f&amp;siteId=10000&amp;q=1618995815097",
          "preChatSocialMediaSource": 0,
          "preChatSocialProfileURL": "",
          "preChatName": "192.168.2.128",
          "preChatEmail": "",
          "preChatProductService": "",
          "preChatPhone": "",
          "preChatCompany": "",
          "preChatTicketId": -1,
          "departmentId": "45bc6136-1652-4eba-b27f-5d9b42f997fe",
          "skillId": "00000000-0000-0000-0000-000000000000",
          "requestedTime": "2021-04-21T09:03:59.13Z",
          "offlineMessageId": 0,
          "avgResponseTime": 0.0,
          "visitorMessagesCount": 0,
          "agentMessagesCount": 0,
          "campaignId": "8586fecc-312e-46cb-b1a6-9e9c68c0276f",
          "lastMessageSentBy": "system",
          "duration": "00:00:00",
          "source": "chatButton",
          "waitingTime": "00:46:37",
          "autoInvitationId": "00000000-0000-0000-0000-000000000000",
          "botDuration": "00:00:00",
          "agentDuration": "00:00:00",
          "botId": "00000000-0000-0000-0000-000000000000",
          "chatType": "agentOnly",
          "messages": [
              {
                  "chatAction": "systemPromoteOfflineMesage",
                  "message": "If you do not want to wait, please click here to leave us a message.",
                  "senderType": "system",
                  "senderName": "",
                  "time": "2021-04-21T09:04:01Z",
                  "translatedMessage": "",
                  "attachment": ""
              }
          ],
          "session": {
              "id": "0a98bc2f-4b31-4928-b537-c8c06cc345d0",
              "visitorId": "178abc2f-5e4c-43ef-9ddd-a94f054b9380",
              "contactIdentityId": "00000000-0000-0000-0000-000000000000",
              "ip": "192.168.2.128",
              "referrerURL": "",
              "searchEngineId": "00000001-0000-0000-0000-000000000001",
              "keywords": "",
              "landingPageURL": "https://dash11.comm100.io/frontEnd/assets/livechat/previewpage/?campaignId=8586fecc-312e-46cb-b1a6-9e9c68c0276f&amp;siteId=10000&amp;q=1618995815097",
              "landingPageTitle": "",
              "startTime": "2021-04-21T09:03:48.8166667Z",
              "browser": "Google Chrome 59.0.3071.115",
              "operatorSystem": "Windows 8.1",
              "screenResolution": "1920x1080",
              "language": "en-US",
              "timeZone": "-480"
          }
      }
  ],
  "pageIndex": 0,
  "pageSize": 50
}

Update the Chat Ticket

PUT livechat/chats/{id}

Parameters:

Name	Type	in	Required	Description
`preChatTicketId`	integer	body	yes	Id of the ticket to which this chat is attached.
`id`	integer	query	yes	Id of the chat.

Response:

Chat

Example

Sample Request:

curl https://api11.comm100.io/v4/livechat/chats/1 \ 
    -X 'PUT' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"preChatTicketId":2234}'

Response:

HTTP/1.1 200 OK

{
  "id": 1,
  "sessionId": "F3B25329-7C46-EB11-8100-00155D081D0B",
  "startTime": "2021-04-28T09:15:01.71Z",
  "endTime": "2021-04-28T09:18:01.71Z",
  "isQueued": false,
  "ifAudioChatHappened": false,
  "ifVideoChatHappened": false,
  "status": "normal",
  "messages": "[ { \"chatAction\": \"agentAcceptChat\", \"message\": \"Agent may1 may has joined the chat.\", \"senderType\": \"system\", \"senderName\": \"\", \"time\": \"2021-04-27T08:52:05Z\", \"translatedMessage\": \"\", \"attachment\": \"\" }, { \"chatAction\": \"agentEndChat\", \"message\": \"Agent may1 may has left the chat.\", \"senderType\": \"agent\", \"senderName\": \"\", \"time\": \"2021-04-27T08:59:31Z\", \"translatedMessage\": \"\", \"attachment\": \"\" }, { \"chatAction\": \"systemEndChat\", \"message\": \"The chat is ended.\", \"senderType\": \"system\", \"senderName\": \"\", \"time\": \"2021-04-27T08:59:31Z\", \"translatedMessage\": \"\", \"attachment\": \"\" } ]",
  "requestingPageTitle": "",
  "requestingPageURL": "",
  "source": "chatButton",
  "autoInvitationId": "FEB25329-7C46-EB11-8100-00155D081D0B",
  "preChatSocialMediaSource": "none",
  "preChatSocialProfileURL": "",
  "preChatName": "Jason",
  "preChatEmail": "jason@comm100.com",
  "preChatPhone": "1234567890",
  "preChatCompany": "Comm1000",
  "preChatProductService": "product 1",
  "preChatTicketId": 2234,
  "departmentId": "00000000-0000-0000-0000-000000000000",
  "skillId": "00000000-0000-0000-0000-000000000000",
  "requestedTime": "2021-04-28T09:14:37.3366667Z",
  "avgResponseTime": 50,
  "visitorMessagesCount": 10,
  "agentMessagesCount": 10,
  "campaignId": "0DB35329-7C46-EB11-8100-00155D081D0B",
  "waitingTime": 0,
  "duration": 0,
  "cannedMessageCount": 0,
  "botDuration": 0,
  "agentDuration": 0,
  "lastMessageSentBy": "0",
  "botId": "14B35329-7C46-EB11-8100-00155D081D0B",
  "guid": "C2B35329-7C46-EB11-8100-00155D081D0B",
  "visitorId": "E6B35329-7C46-EB11-8100-00155D081D0B",
  "contactIdentityId": "EEB35329-7C46-EB11-8100-00155D081D0B",
  "chatAgents": [
      {
          "chatId": "82DF661D-5F9F-4E2E-B694-23957239051E",
          "agentId": "5D32C07E-5348-49B8-8D58-0DCEAD683712",
          "startTime": "2021-04-28",
          "endTime": "2021-04-29",
          "duration": 5,
          "id": 1
      }
  ]
}

Batch Delete Chats

DELETE livechat/chats

Parameters:

Name	Type	in	Required	Description
`Request body`	json string	body	yes	Integer Id array of the chats.

Response:

No Content

Example

Sample Request:

curl https://api11.comm100.io/v4/livechat/chats \ 
    -X 'DELETE' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -D '[3867,3862,3861]'

Response:

HTTP/1.1 200 OK

Delete a single Chat

DELETE livechat/chats/{id}

Parameters:

Name	Type	in	Required	Description
`id`	integer	path	yes	Integer Id of the chat.

Response:

No Content

Example

Sample Request:

curl https://api11.comm100.io/v4/livechat/chats/1 \ 
    -X 'DELETE' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 204 No Content

Chat Wrapup Category JSON Format

Chat Wrapup Category is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`chatId`	integer	Id of the chat which the wrap-up category belongs to.
`categoryOptionId`	guid	Id of the category option which the wrap-up category belongs to.
`id`	selfIncrementId	Id of the chat wrap-up category.

Get the list of Chat Wrapup Categories

GET livechat/chatWrapupCategories

Parameters:

No Parameters

Response:

An array of Chat Wrapup Category

Example

Sample Request:

curl https://api11.comm100.io/v4/livechat/chatWrapupCategories \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

[
  {
      "chatId": "9B5FBC95-DEE1-4D0A-B75F-DB06B602F3A3",
      "categoryOptionId": "9549C2C8-23DC-4DAB-87FF-5A0790A4301B",
      "id": 1
  }
]

Get a single Chat Wrapup Category

GET livechat/chatWrapupCategories/{id}

Parameters:

No Parameters

Response:

Chat Wrapup Category

Example

Sample Request:

curl https://api11.comm100.io/v4/livechat/chatWrapupCategories/1 \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

{
  "chatId": "9B5FBC95-DEE1-4D0A-B75F-DB06B602F3A3",
  "categoryOptionId": "9549C2C8-23DC-4DAB-87FF-5A0790A4301B",
  "id": 1
}

Update Chat Wrapup Category

POST livechat/chats/{id}/ChatWrapupCategories

Parameters:

Name	Type	in	Required	Description
`categoryOptionId`	guid	body	yes	Id of the Category Option which the Chat Wrapup Category belongs to
`id`	guid	body	yes	Chat guid of the Chat which the Chat Wrapup Category belongs to

Response:

No Content

Example

Sample Request:

curl https://api11.comm100.io/v4/livechat/chats/84d76adc-83f4-42c9-b06d-1b617076a3a7/chatWrapupCategories \ 
    -X 'POST' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"categoryOptionId": "3fa85f64-5717-4562-b3fc-2c963f66afa6"}'

Response:

HTTP/1.1 200 OK

Chat Wrap-up JSON Format

Chat Wrap-up is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`chatId`	integer	Id of the chat.
`agentId`	guid	Id of the agent.
`comment`	string	Comment of the wrap-up.
`lastUpdatedTime`	timestamp	Last updated time of the warp-up.

Update the Chat Wrapup

PUT livechat/chats/{id}/chatWrapup

Parameters:

Name	Type	in	Required	Description
`comment`	string	body	no	Comment of the wrap-up.
`id`	int	query	yes	Id of the chat.

Response:

Chat Wrap-up

Example

Sample Request:

curl https://api11.comm100.io/v4/livechat/chats/12/chatWrapup \ 
    -X 'PUT' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"comment":""}'

Response:

HTTP/1.1 200 OK

{
  "chatId": 12,
  "agentId": "1AB35329-7C46-EB11-8100-00155D081D0B",
  "comment": "",
  "lastUpdatedTime": "2021-04-28T09:14:37.3366667Z"
}

Update Chat Wrapup Field Results

POST livechat/chatFieldResults

Parameters:

An array of chat field results

Name	Type	in	Required	Description
`chatId`	int	body	yes	Id of the chat which the chat field result belongs to.
`fieldName`	string	body	no	Filed name of the chat field result.
`value`	string	body	yes	Value of the chat field result.
`fieldId`	guid	body	yes	Id of the field which the chat field result belongs to.
`formType`	string	body	no	Form field type of the chat field result,only allowed "wrapup"

Response:

No Content

Example

Sample Request:

curl https://api11.comm100.io/v4/livechat/chatFieldResults \ 
    -X 'POST' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '[{
    "formType": "wrapup",
    "fieldId": "d983d5c6-15cc-4ad1-ba2a-12e77b337566",
    "fieldName": "Temporary field",
    "chatId": 11
  }]'

Response:

HTTP/1.1 200 OK

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What's Next

Custom Variable

Table of contents

Chat

Chat JSON Format

Chat Agent JSON Format:

Chat Field Result JSON Format

Get a single Chat

Parameters:

Response:

Example

Attach to Ticket

Parameters:

Response:

Example

Search Chats

Parameters:

Response:

Example

Search Missed & Refused Chats

Parameters:

Response:

Example

Update the Chat Ticket

Parameters:

Response:

Example

Batch Delete Chats

Parameters:

Response:

Example

Delete a single Chat

Parameters:

Response:

Example

Chat Wrapup Category JSON Format

Get the list of Chat Wrapup Categories

Parameters:

Response:

Example

Get a single Chat Wrapup Category

Parameters:

Response:

Example

Update Chat Wrapup Category

Parameters:

Response:

Example

Chat Wrap-up JSON Format

Update the Chat Wrapup

Parameters:

Response:

Example

Update Chat Wrapup Field Results

Parameters:

Response:

Example

What's Next