Wrapup Category Config

28 Jul 2022
3 Minutes to read

Print
Share
Dark
Light

Wrapup Category Config

Updated on 28 Jul 2022
3 Minutes to read

Print
Share
Dark
Light

Article Summary

Share feedback

Thanks for sharing your feedback!

Wrapup Category Config

You need the Manage Campaigns permission to manage Wrapup Category Config.

Wrapup Category Configs - Wrapup Category Configs Manage
- GET livechat/wrapupCategoryConfig - Get a single Wrapup Category Config
- PUT livechat/wrapupCategoryConfig - Update the Wrapup Category Config
Wrapup Category Groups - Wrapup Category Groups Manage
- GET livechat/wrapupCategoryGroups - Get the list of Wrapup Category Groups
- GET livechat/wrapupCategoryGroups/{id} - Get a single Wrapup Category Group
- PUT livechat/wrapupCategoryGroups/{id} - Update the Wrapup Category Group
Wrapup Category Options - Wrapup Category Options Manage
- GET livechat/wrapupCategoryOptions - Get the list of Wrapup Category Options
- GET livechat/wrapupCategoryOptions/{id} - Get a single Wrapup Category Option

Wrapup Category Config JSON Format

Wrapup Category Config is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`displayMode`	string	The mode that how wrap-ups are shown in agent console. Allowed values are "basic", "advanced".
`siteId`	integer	Id of the site which the wrap-up ctegory belongs to.

Get a single Wrapup Category Config

GET livechat/wrapupCategoryConfig

Parameters:

No Parameters

Response:

Wrapup Category Config

Example

Sample Request:

curl https://api11.comm100.io/v4/livechat/wrapupCategoryConfig \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

{
  "displayMode": "basic",
  "siteId": 1000000
}

Update the Wrapup Category Config

PUT livechat/wrapupCategoryConfig

Parameters:

Name	Type	in	Required	Description
`displayMode`	string	body	no	The mode that how wrap-ups are shown in agent console. Allowed values are "basic", "advanced".
`wrapupCategoryGroups`	wrapupCategoryGroups[]	body	no	Reference to Wrapup Category Group.

Response:

Wrapup Category Config

Example

Sample Request:

curl https://api11.comm100.io/v4/livechat/wrapupCategoryConfig \ 
    -X 'PUT' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"displayMode":"basic","wrapupCategoryGroups":[{"name":"97D0D2AB-AF00-415D-9FEB-302386AC40FC","order":1,"siteId":10000,"wrapupCategoryOptions":[{"name":"Group101","order":0,"siteId":10000}]}]}'

Response:

HTTP/1.1 200 OK

{
  "displayMode": "basic",
  "siteId": 1000000
}

Wrapup Category Group JSON Format

Wrapup Category Group is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`id`	guid	Id of the wrap-up category group.
`name`	string	Name of the wrap-up category group.
`order`	integer	Order of the wrap-up category group.
`createdTime`	datetime	Created time of the wrap-up category group.
`siteId`	integer	Id of the site which the wrap-up category group belongs to.
`wrapupCategoryOptions`	wrapupCategoryOptions[]	Reference to Wrapup Category Option.

Get the list of Wrapup Category Groups

GET livechat/wrapupCategoryGroups

Parameters:

Name	Type	in	Required	Description
`include`	string	query	no	Allowed value is "wrapupCategoryOption".

Response:

An array of Wrapup Category Group

Example

Sample Request:

curl https://api11.comm100.io/v4/livechat/wrapupCategoryGroups \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

[
  {
      "id": "1AEAE8BA-F91D-414F-8AB9-5992AF564EFD",
      "name": "97D0D2AB-AF00-415D-9FEB-302386AC40FC",
      "order": 1,
      "createdTime": "2021-04-07T06:05:28.98Z",
      "siteId": 10000,
      "wrapupCategoryOptions": [
          {
              "id": "e9e1379a-c478-4659-b1c5-04d3da5efddf",
              "name": "Group101",
              "groupId": "1245e3e2-6d42-466d-97b8-80579b4b8c2e",
              "order": 0,
              "siteId": 10000
          }
      ]
  }
]

Get a single Wrapup Category Group

GET livechat/wrapupCategoryGroups/{id}

Parameters:

Name	Type	in	Required	Description
`include`	string	query	no	Allowed value is "wrapupCategoryOption".

Response:

Wrapup Category Group

Example

Sample Request:

curl https://api11.comm100.io/v4/livechat/wrapupCategoryGroups/1AEAE8BA-F91D-414F-8AB9-5992AF564EFD \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

{
  "id": "1AEAE8BA-F91D-414F-8AB9-5992AF564EFD",
  "name": "97D0D2AB-AF00-415D-9FEB-302386AC40FC",
  "order": 1,
  "createdTime": "2021-04-07T06:05:28.98Z",
  "siteId": 10000,
  "wrapupCategoryOptions": [
      {
          "id": "e9e1379a-c478-4659-b1c5-04d3da5efddf",
          "name": "Group101",
          "groupId": "1245e3e2-6d42-466d-97b8-80579b4b8c2e",
          "order": 0,
          "siteId": 10000
      }
  ]
}

Update the Wrapup Category Group

PUT livechat/wrapupCategoryGroups/{id}

Parameters:

Name	Type	in	Required	Description
`name`	string	body	no	Name of the wrap-up category group.
`order`	integer	body	no	Order of the wrap-up category group.
`siteId`	integer	body	no	Id of the site which the wrap-up category group belongs to.
`wrapupCategoryOptions`	wrapupCategoryOptions[]	body	no	Reference to Wrapup Category Option.

Response:

Wrapup Category Group

Example

Sample Request:

curl https://api11.comm100.io/v4/livechat/wrapupCategoryGroups/1AEAE8BA-F91D-414F-8AB9-5992AF564EFD \ 
    -X 'PUT' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"name":"97D0D2AB-AF00-415D-9FEB-302386AC40FC","order":1,"siteId":10000,"wrapupCategoryOptions":[{"name":"Group101","order":0,"siteId":10000}]}'

Response:

HTTP/1.1 200 OK

{
  "id": "1AEAE8BA-F91D-414F-8AB9-5992AF564EFD",
  "name": "97D0D2AB-AF00-415D-9FEB-302386AC40FC",
  "order": 1,
  "createdTime": "2021-04-07T06:05:28.98Z",
  "siteId": 10000,
  "wrapupCategoryOptions": [
      {
          "id": "e9e1379a-c478-4659-b1c5-04d3da5efddf",
          "name": "Group101",
          "groupId": "1245e3e2-6d42-466d-97b8-80579b4b8c2e",
          "order": 0,
          "siteId": 10000
      }
  ]
}

Wrapup Category Option JSON Format

Wrapup Category Option is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`id`	guid	Id of the wrap-up category option.
`name`	string	Name of the wrap-up category option.
`groupId`	guid	Id of the wrapup category group which the wrapup category option belongs to.
`order`	integer	Order of the wrapup category option.
`siteId`	integer	SiteId of the wrap-up category group which the wrapup category option belongs to.

Get the list of Wrapup Category Options

GET livechat/wrapupCategoryOptions

Parameters:

No Parameters

Response:

An array of Wrapup Category Option

Example

Sample Request:

curl https://api11.comm100.io/v4/livechat/wrapupCategoryOptions \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

[
  {
      "id": "e9e1379a-c478-4659-b1c5-04d3da5efddf",
      "name": "Group101",
      "groupId": "1245e3e2-6d42-466d-97b8-80579b4b8c2e",
      "order": 0,
      "siteId": 10000
  }
]

Get a single Wrapup Category Option

GET livechat/wrapupCategoryOptions/{id}

Parameters:

No Parameters

Response:

Wrapup Category Option

Example

Sample Request:

curl https://api11.comm100.io/v4/livechat/wrapupCategoryOptions/e9e1379a-c478-4659-b1c5-04d3da5efddf \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

{
  "id": "e9e1379a-c478-4659-b1c5-04d3da5efddf",
  "name": "Group101",
  "groupId": "1245e3e2-6d42-466d-97b8-80579b4b8c2e",
  "order": 0,
  "siteId": 10000
}

Was this article helpful?

What's Next

Wrap-Up Field

Table of contents