Do More with Comm100

Do More with Comm100

Our integration and extension capabilities make it easy to connect our platform to your CX ecosystem, and beyond.

If you want your agents to truly deliver, they need the best tools and the right information at their fingertips. You need your comm100 platform to connect seamlessly to other core systems.

API is the interface that your internal applications can use to communicate with Comm100. Comm100 APIs allow you to share data seamlessly with third party systems (such as CRMs, help desk software etc.). This breaks down barriers between applications and allows for smoother, quicker workflows. Read more about Comm100 API capabilites below.

Server API (Restful)

You can pull raw data from Comm100 Live Chat into your own systems via Server(RESTful) API calls. This allows you to store data outside of the Comm100 platform, create custom reports, build powerful integrations with other systems, and more. For example, you can automatically attach related chats or messages to the corresponding customer in your CRM or create new records for chatting visitors that are not yet available in the CRM.

Read more details on Server API Reference

Apps

A Comm100 app extends the existing functionality of Comm100. You can develop your own apps based on the APIs of Comm100 to extend the functionality of Comm100 system.

You can build an app to add features to Comm100 system and extend the user experience. You can also pull Comm100 data into your app, platform or integration.

Read more details on How to add an app into Comm100.

Visitor Side API (JavaScript)

Comm100’s Visitor Side JavaScript API allows you to customize the behavior and appearance of your visitor side chat interface, including chat button, invitation, pre/post-chat survey, chat window, offline message window and side-window. One common use case is to implement interdependent selection fields into pre-chat forms, where the second selection field changes depending on the first selection field.

Read more details on Visitor Side API Reference

Mobile SDK

The mobile SDK allows you to integrate Comm100 Live Chat into mobile apps (iOS and Andoird).

Read more details on How to Integrate Live Chat to Mobile Apps