VoiceBot Action

12 Jul 2022
43 Minutes to read

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VoiceBot Action

Updated on 12 Jul 2022
43 Minutes to read

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VoiceBot Action

VoiceBot Action - VoiceBot Action Manage
- GET voicebot/voicebotActions - Get the list of VoiceBot Action
- GET voicebot/voicebotActions/{id} - Get a single VoiceBot Action
- POST voicebot/voicebotActions - Create a new VoiceBot Action
- PUT voicebot/voicebotActions/{id} - Update the VoiceBot Action
- DELETE voicebot/voicebotActions/{id} - Remove the VoiceBot Action
Voice Bot Action Clear Values - Voice Bot Action Clear Values Manage
- GET voicebot/voicebotActions/{id}/voicebotActionClearValue - Get a single Voice Bot Action Clear Value
- PUT voicebot/voicebotActions/{id}/voicebotActionClearValue - Update the Voice Bot Action Clear Value
- DELETE voicebot/voicebotActions/{id}/voicebotActionClearValue - Remove the Voice Bot Action Clear Value
Voice Bot Action Collect DTMF Digits - Voice Bot Action Collect DTMF Digits Manage
- GET voicebot/voicebotActions/{id}/voicebotActionCollectDTMFDigits - Get a single Voice Bot Action Collect DTMF Digits
- PUT voicebot/voicebotActions/{id}/voicebotActionCollectDTMFDigits - Update the Voice Bot Action Collect DTMF Digits
- DELETE voicebot/voicebotActions/{id}/voicebotActionCollectDTMFDigits - Remove the Voice Bot Action Collect DTMF Digits
Voice Bot Action Collect Speech Responses - Voice Bot Action Collect Speech Responses Manage
- GET voicebot/voicebotActions/{id}/voicebotActionCollectSpeechResponse - Get a single Voice Bot Action Collect Speech Response
- PUT voicebot/voicebotActions/{id}/voicebotActionCollectSpeechResponse - Update the Voice Bot Action Collect Speech Response
- DELETE voicebot/voicebotActions/{id}/voicebotActionCollectSpeechResponse - Remove the Voice Bot Action Collect Speech Response
Voicebot Action Conditions - Voicebot Action Conditions Manage
- GET voicebot/voicebotActions/{id}/voicebotActionCondition - Get a single Voicebot Action Condition
- PUT voicebot/voicebotActions/{id}/voicebotActionCondition - Update the Voicebot Action Condition
- DELETE voicebot/voicebotActions/{id}/voicebotActionCondition - Remove the Voicebot Action Condition
Voicebot Action Condition Cases - Voicebot Action Condition Cases Manage
- GET voicebot/voicebotActionConditionCases - Get the list of Voicebot Action Condition Cases
- GET voicebot/voicebotActionConditionCases/{id} - Get a single Voicebot Action Condition Case
- POST voicebot/voicebotActionConditionCases - Create a new Voicebot Action Condition Case
- PUT voicebot/voicebotActionConditionCases/{id} - Update the Voicebot Action Condition Case
- DELETE voicebot/voicebotActionConditionCases/{id} - Remove the Voicebot Action Condition Case
Voicebot Action Condition Case Conditions - Voicebot Action Condition Case Conditions Manage
- GET voicebot/voicebotActionConditionCaseConditions - Get the list of Voicebot Action Condition Case Conditions
- GET voicebot/voicebotActionConditionCaseConditions/{id} - Get a single Voicebot Action Condition Case Condition
- POST voicebot/voicebotActionConditionCaseConditions - Create a new Voicebot Action Condition Case Condition
- PUT voicebot/voicebotActionConditionCaseConditions/{id} - Update the Voicebot Action Condition Case Condition
- DELETE voicebot/voicebotActionConditionCaseConditions/{id} - Remove the Voicebot Action Condition Case Condition
Voicebot Action End Calls - Voicebot Action End Calls Manage
- GET voicebot/voicebotActions/{id}/voicebotActionEndCall - Get a single Voicebot Action End Call
- PUT voicebot/voicebotActions/{id}/voicebotActionEndCall - Update the Voicebot Action End Call
- DELETE voicebot/voicebotActions/{id}/voicebotActionEndCall - Remove the Voicebot Action End Call
Voicebot Action Go To Intents - Voicebot Action Go To Intents Manage
- GET voicebot/voicebotActions/{id}/voicebotActionGoToIntent - Get a single Voicebot Action Go To Intent
- PUT voicebot/voicebotActions/{id}/voicebotActionGoToIntent - Update the Voicebot Action Go To Intent
- DELETE voicebot/voicebotActions/{id}/voicebotActionGoToIntent - Remove the Voicebot Action Go To Intent
Voicebot Action IVR Menus - Voicebot Action IVR Menus Manage
- GET voicebot/voicebotActions/{id}/voicebotActionIVRMenu - Get a single Voicebot Action IVR Menu
- PUT voicebot/voicebotActions/{id}/voicebotActionIVRMenu - Update the Voicebot Action IVR Menu
- DELETE voicebot/voicebotActions/{id}/voicebotActionIVRMenu - Remove the Voicebot Action IVR Menu
Voicebot Action IVR Menu Options - Voicebot Action IVR Menu Options Manage
- GET voicebot/voicebotActionIVRMenuOptions - Get the list of Voicebot Action IVR Menu Options
- GET voicebot/voicebotActionIVRMenuOptions/{id} - Get a single Voicebot Action IVR Menu Option
- POST voicebot/voicebotActionIVRMenuOptions - Create a new Voicebot Action IVR Menu Option
- PUT voicebot/voicebotActionIVRMenuOptions/{id} - Update the Voicebot Action IVR Menu Option
- DELETE voicebot/voicebotActionIVRMenuOptions/{id} - Remove the Voicebot Action IVR Menu Option
Voicebot Action Play Audios - Voicebot Action Play Audios Manage
- GET voicebot/voicebotActions/{id}/voicebotActionPlayAudio - Get a single Voicebot Action Play Audio
- PUT voicebot/voicebotActions/{id}/voicebotActionPlayAudio - Update the Voicebot Action Play Audio
- DELETE voicebot/voicebotActions/{id}/voicebotActionPlayAudio - Remove the Voicebot Action Play Audio
Voicebot Action Play Texts - Voicebot Action Play Texts Manage
- GET voicebot/voicebotActions/{id}/voicebotActionPlayText - Get a single Voicebot Action Play Text
- PUT voicebot/voicebotActions/{id}/voicebotActionPlayText - Update the Voicebot Action Play Text
- DELETE voicebot/voicebotActions/{id}/voicebotActionPlayText - Remove the Voicebot Action Play Text
Voicebot Action Set Variable Values - Voicebot Action Set Variable Values Manage
- GET voicebot/voicebotActions/{id}/voicebotActionSetVariableValue - Get a single Voicebot Action Set Variable Value
- PUT voicebot/voicebotActions/{id}/voicebotActionSetVariableValue - Update the Voicebot Action Set Variable Value
- DELETE voicebot/voicebotActions/{id}/voicebotActionSetVariableValue - Remove the Voicebot Action Set Variable Value
Voicebot Action Starts - Voicebot Action Starts Manage
- GET voicebot/voicebotActions/{id}/voicebotActionStart - Get a single Voicebot Action Start
- PUT voicebot/voicebotActions/{id}/voicebotActionStart - Update the Voicebot Action Start
- DELETE voicebot/voicebotActions/{id}/voicebotActionStart - Remove the Voicebot Action Start
Voicebot Action Transfer Calls - Voicebot Action Transfer Calls Manage
- GET voicebot/voicebotActions/{id}/voicebotActionTransferCall - Get a single Voicebot Action Transfer Call
- PUT voicebot/voicebotActions/{id}/voicebotActionTransferCall - Update the Voicebot Action Transfer Call
- DELETE voicebot/voicebotActions/{id}/voicebotActionTransferCall - Remove the Voicebot Action Transfer Call
Voicebot Action Webhook - Voicebot Action Webhook Manage
- GET voicebot/voicebotActions/{id}/voicebotActionWebhook - Get a single Voicebot Action Webhook
- PUT voicebot/voicebotActions/{id}/voicebotActionWebhook - Update the Voicebot Action Webhook
- DELETE voicebot/voicebotActions/{id}/voicebotActionWebhook - Remove the Voicebot Action Webhook
Voicebot Action Webhook Headers - Voicebot Action Webhook Headers Manage
- GET voicebot/voicebotActionWebhookHeaders - Get the list of Voicebot Action Webhook Headers
- GET voicebot/voicebotActionWebhookHeaders/{id} - Get a single Voicebot Action Webhook Header
- POST voicebot/voicebotActionWebhookHeaders - Create a new Voicebot Action Webhook Header
- PUT voicebot/voicebotActionWebhookHeaders/{id} - Update the Voicebot Action Webhook Header
- DELETE voicebot/voicebotActionWebhookHeaders/{id} - Remove the Voicebot Action Webhook Header
Voicebot Action Webhook Response Code To Actions - Voicebot Action Webhook Response Code To Actions Manage
- GET voicebot/voicebotActionWebhookResponseCodeToActions - Get the list of Voicebot Action Webhook Response Code To Actions
- GET voicebot/voicebotActionWebhookResponseCodeToActions/{id} - Get a single Voicebot Action Webhook Response Code To Action
- POST voicebot/voicebotActionWebhookResponseCodeToActions - Create a new Voicebot Action Webhook Response Code To Action
- PUT voicebot/voicebotActionWebhookResponseCodeToActions/{id} - Update the Voicebot Action Webhook Response Code To Action
- DELETE voicebot/voicebotActionWebhookResponseCodeToActions/{id} - Remove the Voicebot Action Webhook Response Code To Action
Voicebot Action Webhook Response To Variables - Voicebot Action Webhook Response To Variables Manage
- GET voicebot/voicebotActionWebhookResponseToVariables - Get the list of Voicebot Action Webhook Response To Variables
- GET voicebot/voicebotActionWebhookResponseToVariables/{id} - Get a single Voicebot Action Webhook Response To Variable
- POST voicebot/voicebotActionWebhookResponseToVariables - Create a new Voicebot Action Webhook Response To Variable
- PUT voicebot/voicebotActionWebhookResponseToVariables/{id} - Update the Voicebot Action Webhook Response To Variable
- DELETE voicebot/voicebotActionWebhookResponseToVariables/{id} - Remove the Voicebot Action Webhook Response To Variable

VoiceBot Action JSON Format

VoiceBot Action is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`xPosition`	integer	Xposition represents the coordinate value of x.
`yPosition`	integer	Yposition represents the coordinate value of Y.
`id`	guid	Id of the voicebot action.
`type`	enum	Allowed values are `voicebotActionStart`, `voicebotActionPlayText`, `voicebotActionPlayAudio`, `voicebotActionIVRMenu`, `voicebotActionCallerAuthentication`, `voicebotActionEndCall`, `voicebotActionTransferCall`, `voicebotActionWebhook`, `voicebotActionCollectDTMFDigits`, `voicebotActionCollectSpeechResponse`, `voicebotActionGoToIntent`, `voicebotActionCondition`, `voicebotActionSetVariableValue`, `voicebotActionClearValue`.
`voicebotResponseId`	guid	Id of the voicebot response.
`voicebotActionClearValue`	voicebotActionClearValue	Reference to Voice Bot Action Clear Value.
`voicebotActionCollectDTMFDigits`	voicebotActionCollectDTMFDigits	Reference to Voice Bot Action Collect DTMF Digits.
`voicebotActionCollectSpeechResponse`	voicebotActionCollectSpeechResponse	Reference to Voice Bot Action Collect Speech Response.
`voicebotActionCondition`	voicebotActionCondition	Reference to Voicebot Action Condition.
`voicebotActionEndCall`	voicebotActionEndCall	Reference to Voicebot Action End Call.
`voicebotActionGoToIntent`	voicebotActionGoToIntent	Reference to Voicebot Action Go To Intent.
`voicebotActionIVRMenu`	voicebotActionIVRMenu	Reference to Voicebot Action IVR Menu.
`voicebotActionPlayAudio`	voicebotActionPlayAudio	Reference to Voicebot Action Play Audio.
`voicebotActionPlayText`	voicebotActionPlayText	Reference to Voicebot Action Play Text.
`voicebotActionSetVariableValue`	voicebotActionSetVariableValue	Reference to Voicebot Action Set Variable Value.
`voicebotActionStart`	voicebotActionStart	Reference to Voicebot Action Start.
`voicebotActionTransferCall`	voicebotActionTransferCall	Reference to Voicebot Action Transfer Call.
`voicebotActionWebhook`	voicebotActionWebhook	Reference to Voicebot Action Webhook.

Get the list of VoiceBot Action

GET voicebot/voicebotActions

Parameters:

Name	Type	in	Required	Description
`include`	string	query	no	Allowed values are `voicebotActionClearValue`, `voicebotActionCollectDTMFDigits`, `voicebotActionCollectSpeechResponse`, `voicebotActionCondition`, `voicebotActionEndCall`, `voicebotActionGoToIntent`, `voicebotActionIVRMenu`, `voicebotActionPlayAudio`, `voicebotActionPlayText`, `voicebotActionSetVariableValue`, `voicebotActionStart`, `voicebotActionTransferCall`, `voicebotActionWebhook`.

Response:

An array of VoiceBot Action

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

[
  {
      "xPosition": 1,
      "yPosition": 1,
      "id": "44018834-86bf-4109-8061-afe3f98733f1",
      "type": "",
      "voicebotResponseId": "",
      "voicebotActionClearValue": {
          "variableNames": [
              ""
          ],
          "voicebotActionId": "",
          "nextActionId": "f526f2fc-49a6-4e20-b954-e0d22824d017"
      },
      "voicebotActionCollectDTMFDigits": {
          "message": "",
          "variableName": "",
          "numberOfDigits": 1,
          "stopGatherAfterPressKey": "",
          "voicebotActionId": "",
          "nextActionId": "d486a8a3-35f9-42fe-ab16-d9b44786e41b"
      },
      "voicebotActionCollectSpeechResponse": {
          "message": "",
          "variableName": "",
          "lowSTTConfidenceMessage": "",
          "lowSTTConfidenceRepeatTimes": 1,
          "isConfirmationRequired": true,
          "confirmationMessage": "",
          "confirmationText": "",
          "confirmationKey": "",
          "voicebotActionId": "",
          "actionIdWhenLowSTTConfidence": "eefe4538-bec3-47ef-89ea-879b59a16941",
          "nextActionId": "33d7d509-15e0-4366-a5e0-373a0156b491"
      },
      "voicebotActionCondition": {
          "otherCaseActionId": "7396de03-33b3-4358-be0c-5c1b243d6950",
          "voicebotActionId": "",
          "voicebotActionConditionCases": [
              {
                  "logicalExpression": "",
                  "goToActionId": "28593b3e-26a6-46af-bb2b-b8919b30ce39",
                  "conditionExpressionType": "",
                  "voicebotActionId": "",
                  "id": "deef4e3a-932d-4c8e-9c9e-e63419ff8dc4",
                  "order": 1,
                  "voicebotActionConditionCaseConditions": [
                      {
                          "voicebotActionConditionCaseId": "",
                          "order": 1,
                          "operator": "",
                          "fieldName": "{!Variable.Name}",
                          "value": "",
                          "id": "5b8d5c3a-2f16-4c9f-bfb6-4767d7b0db8a"
                      }
                  ]
              }
          ]
      },
      "voicebotActionEndCall": {
          "voicebotActionId": ""
      },
      "voicebotActionGoToIntent": {
          "intentId": "ffa760a6-def3-4517-a399-49a5b0fb169e",
          "voicebotActionId": ""
      },
      "voicebotActionIVRMenu": {
          "voicebotActionId": "",
          "actionIdWhenInvalidInput": "9ffce41d-260c-4df0-a0e7-95136c4fadf2",
          "message": "",
          "invalidInputMessage": "",
          "invalidInputRepeatTime": 1,
          "voicebotActionIVRMenuOptions": [
              {
                  "id": "d486a8a3-35f9-42fe-ab16-d9b44786e41b",
                  "voicebotActionId": "",
                  "nextActionId": "6c2be44f-c391-4454-8ebe-8d3503905e5a",
                  "text": "",
                  "key": "",
                  "order": 1
              }
          ]
      },
      "voicebotActionPlayAudio": {
          "voicebotActionId": "",
          "nextActionId": "a1e714d7-4507-4879-b9d7-b5efb1643a49",
          "audioPath": "",
          "name": ""
      },
      "voicebotActionPlayText": {
          "voicebotActionId": "",
          "nextActionId": "4e6b30bd-19fe-4041-bcdb-77fff0eb0d5c",
          "message": ""
      },
      "voicebotActionSetVariableValue": {
          "variableName": "",
          "value": "",
          "nextActionId": "ffa760a6-def3-4517-a399-49a5b0fb169e",
          "voicebotActionId": ""
      },
      "voicebotActionStart": {
          "voicebotActionId": "",
          "nextActionId": "f526f2fc-49a6-4e20-b954-e0d22824d017"
      },
      "voicebotActionTransferCall": {
          "voicebotActionId": "",
          "actionIdWhenTransferFailed": "9ffce41d-260c-4df0-a0e7-95136c4fadf2",
          "transferTo": ""
      },
      "voicebotActionWebhook": {
          "ifSendChatTranscript": true,
          "url": "",
          "voicebotActionId": "",
          "otherResponseToActionId": "64760a4e-d78e-4f7c-961d-fcbcb0cd9ea7",
          "additionalPostBody": "",
          "voicebotActionWebhookHeaders": [
              {
                  "value": "",
                  "id": "44018834-86bf-4109-8061-afe3f98733f1",
                  "order": 1,
                  "key": "",
                  "voicebotActionId": ""
              }
          ],
          "voicebotActionWebhookResponseCodeToActions": [
              {
                  "responseCode": "",
                  "nextActionId": "44018834-86bf-4109-8061-afe3f98733f1",
                  "order": 1,
                  "id": "44018834-86bf-4109-8061-afe3f98733f1",
                  "voicebotActionId": ""
              }
          ],
          "voicebotActionWebhookResponseToVariables": [
              {
                  "voicebotActionId": "",
                  "order": 1,
                  "id": "44018834-86bf-4109-8061-afe3f98733f1",
                  "responseKey": "",
                  "variableName": ""
              }
          ]
      }
  }
]

Get a single VoiceBot Action

GET voicebot/voicebotActions/{id}

Parameters:

Name	Type	in	Required	Description
`include`	string	query	no	Allowed values are `voicebotActionClearValue`, `voicebotActionCollectDTMFDigits`, `voicebotActionCollectSpeechResponse`, `voicebotActionCondition`, `voicebotActionEndCall`, `voicebotActionGoToIntent`, `voicebotActionIVRMenu`, `voicebotActionPlayAudio`, `voicebotActionPlayText`, `voicebotActionSetVariableValue`, `voicebotActionStart`, `voicebotActionTransferCall`, `voicebotActionWebhook`.

Response:

VoiceBot Action

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions/44018834-86bf-4109-8061-afe3f98733f1 \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

{
  "xPosition": 1,
  "yPosition": 1,
  "id": "44018834-86bf-4109-8061-afe3f98733f1",
  "type": "",
  "voicebotResponseId": "",
  "voicebotActionClearValue": {
      "variableNames": [
          ""
      ],
      "voicebotActionId": "",
      "nextActionId": "f526f2fc-49a6-4e20-b954-e0d22824d017"
  },
  "voicebotActionCollectDTMFDigits": {
      "message": "",
      "variableName": "",
      "numberOfDigits": 1,
      "stopGatherAfterPressKey": "",
      "voicebotActionId": "",
      "nextActionId": "d486a8a3-35f9-42fe-ab16-d9b44786e41b"
  },
  "voicebotActionCollectSpeechResponse": {
      "message": "",
      "variableName": "",
      "lowSTTConfidenceMessage": "",
      "lowSTTConfidenceRepeatTimes": 1,
      "isConfirmationRequired": true,
      "confirmationMessage": "",
      "confirmationText": "",
      "confirmationKey": "",
      "voicebotActionId": "",
      "actionIdWhenLowSTTConfidence": "eefe4538-bec3-47ef-89ea-879b59a16941",
      "nextActionId": "33d7d509-15e0-4366-a5e0-373a0156b491"
  },
  "voicebotActionCondition": {
      "otherCaseActionId": "7396de03-33b3-4358-be0c-5c1b243d6950",
      "voicebotActionId": "",
      "voicebotActionConditionCases": [
          {
              "logicalExpression": "",
              "goToActionId": "28593b3e-26a6-46af-bb2b-b8919b30ce39",
              "conditionExpressionType": "",
              "voicebotActionId": "",
              "id": "deef4e3a-932d-4c8e-9c9e-e63419ff8dc4",
              "order": 1,
              "voicebotActionConditionCaseConditions": [
                  {
                      "voicebotActionConditionCaseId": "",
                      "order": 1,
                      "operator": "",
                      "fieldName": "{!Variable.Name}",
                      "value": "",
                      "id": "5b8d5c3a-2f16-4c9f-bfb6-4767d7b0db8a"
                  }
              ]
          }
      ]
  },
  "voicebotActionEndCall": {
      "voicebotActionId": ""
  },
  "voicebotActionGoToIntent": {
      "intentId": "ffa760a6-def3-4517-a399-49a5b0fb169e",
      "voicebotActionId": ""
  },
  "voicebotActionIVRMenu": {
      "voicebotActionId": "",
      "actionIdWhenInvalidInput": "9ffce41d-260c-4df0-a0e7-95136c4fadf2",
      "message": "",
      "invalidInputMessage": "",
      "invalidInputRepeatTime": 1,
      "voicebotActionIVRMenuOptions": [
          {
              "id": "d486a8a3-35f9-42fe-ab16-d9b44786e41b",
              "voicebotActionId": "",
              "nextActionId": "6c2be44f-c391-4454-8ebe-8d3503905e5a",
              "text": "",
              "key": "",
              "order": 1
          }
      ]
  },
  "voicebotActionPlayAudio": {
      "voicebotActionId": "",
      "nextActionId": "a1e714d7-4507-4879-b9d7-b5efb1643a49",
      "audioPath": "",
      "name": ""
  },
  "voicebotActionPlayText": {
      "voicebotActionId": "",
      "nextActionId": "4e6b30bd-19fe-4041-bcdb-77fff0eb0d5c",
      "message": ""
  },
  "voicebotActionSetVariableValue": {
      "variableName": "",
      "value": "",
      "nextActionId": "ffa760a6-def3-4517-a399-49a5b0fb169e",
      "voicebotActionId": ""
  },
  "voicebotActionStart": {
      "voicebotActionId": "",
      "nextActionId": "f526f2fc-49a6-4e20-b954-e0d22824d017"
  },
  "voicebotActionTransferCall": {
      "voicebotActionId": "",
      "actionIdWhenTransferFailed": "9ffce41d-260c-4df0-a0e7-95136c4fadf2",
      "transferTo": ""
  },
  "voicebotActionWebhook": {
      "ifSendChatTranscript": true,
      "url": "",
      "voicebotActionId": "",
      "otherResponseToActionId": "64760a4e-d78e-4f7c-961d-fcbcb0cd9ea7",
      "additionalPostBody": "",
      "voicebotActionWebhookHeaders": [
          {
              "value": "",
              "id": "44018834-86bf-4109-8061-afe3f98733f1",
              "order": 1,
              "key": "",
              "voicebotActionId": ""
          }
      ],
      "voicebotActionWebhookResponseCodeToActions": [
          {
              "responseCode": "",
              "nextActionId": "44018834-86bf-4109-8061-afe3f98733f1",
              "order": 1,
              "id": "44018834-86bf-4109-8061-afe3f98733f1",
              "voicebotActionId": ""
          }
      ],
      "voicebotActionWebhookResponseToVariables": [
          {
              "voicebotActionId": "",
              "order": 1,
              "id": "44018834-86bf-4109-8061-afe3f98733f1",
              "responseKey": "",
              "variableName": ""
          }
      ]
  }
}

Create a new VoiceBot Action

POST voicebot/voicebotActions

Parameters:

Name	Type	in	Required	Description
`xPosition`	integer	body	no	Xposition represents the coordinate value of x.
`yPosition`	integer	body	no	Yposition represents the coordinate value of Y.
`type`	enum	body	yes	Allowed values are `voicebotActionStart`, `voicebotActionPlayText`, `voicebotActionPlayAudio`, `voicebotActionIVRMenu`, `voicebotActionCallerAuthentication`, `voicebotActionEndCall`, `voicebotActionTransferCall`, `voicebotActionWebhook`, `voicebotActionCollectDTMFDigits`, `voicebotActionCollectSpeechResponse`, `voicebotActionGoToIntent`, `voicebotActionCondition`, `voicebotActionSetVariableValue`, `voicebotActionClearValue`.
`voicebotResponseId`	guid	body	yes	Id of the voicebot response.
`voicebotActionClearValue`	voicebotActionClearValue	body	no	Reference to Voice Bot Action Clear Value.
`voicebotActionCollectDTMFDigits`	voicebotActionCollectDTMFDigits	body	no	Reference to Voice Bot Action Collect DTMF Digits.
`voicebotActionCollectSpeechResponse`	voicebotActionCollectSpeechResponse	body	no	Reference to Voice Bot Action Collect Speech Response.
`voicebotActionCondition`	voicebotActionCondition	body	no	Reference to Voicebot Action Condition.
`voicebotActionEndCall`	voicebotActionEndCall	body	no	Reference to Voicebot Action End Call.
`voicebotActionGoToIntent`	voicebotActionGoToIntent	body	no	Reference to Voicebot Action Go To Intent.
`voicebotActionIVRMenu`	voicebotActionIVRMenu	body	no	Reference to Voicebot Action IVR Menu.
`voicebotActionPlayAudio`	voicebotActionPlayAudio	body	no	Reference to Voicebot Action Play Audio.
`voicebotActionPlayText`	voicebotActionPlayText	body	no	Reference to Voicebot Action Play Text.
`voicebotActionSetVariableValue`	voicebotActionSetVariableValue	body	no	Reference to Voicebot Action Set Variable Value.
`voicebotActionStart`	voicebotActionStart	body	no	Reference to Voicebot Action Start.
`voicebotActionTransferCall`	voicebotActionTransferCall	body	no	Reference to Voicebot Action Transfer Call.
`voicebotActionWebhook`	voicebotActionWebhook	body	no	Reference to Voicebot Action Webhook.

Response:

VoiceBot Action

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions \ 
    -X 'POST' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"xPosition":1,"yPosition":1,"type":"","voicebotResponseId":"","voicebotActionClearValue":{"variableNames":[""],"nextActionId":"f526f2fc-49a6-4e20-b954-e0d22824d017"},"voicebotActionCollectDTMFDigits":{"message":"","variableName":"","numberOfDigits":1,"stopGatherAfterPressKey":"","nextActionId":"d486a8a3-35f9-42fe-ab16-d9b44786e41b"},"voicebotActionCollectSpeechResponse":{"message":"","variableName":"","lowSTTConfidenceMessage":"","lowSTTConfidenceRepeatTimes":1,"isConfirmationRequired":true,"confirmationMessage":"","confirmationText":"","confirmationKey":"","actionIdWhenLowSTTConfidence":"eefe4538-bec3-47ef-89ea-879b59a16941","nextActionId":"33d7d509-15e0-4366-a5e0-373a0156b491"},"voicebotActionCondition":{"otherCaseActionId":"7396de03-33b3-4358-be0c-5c1b243d6950","voicebotActionConditionCases":[{"logicalExpression":"","goToActionId":"28593b3e-26a6-46af-bb2b-b8919b30ce39","conditionExpressionType":"","order":1,"voicebotActionConditionCaseConditions":[{"order":1,"operator":"","fieldName":"{!Variable.Name}","value":""}]}]},"voicebotActionEndCall":{},"voicebotActionGoToIntent":{"intentId":"ffa760a6-def3-4517-a399-49a5b0fb169e"},"voicebotActionIVRMenu":{"actionIdWhenInvalidInput":"9ffce41d-260c-4df0-a0e7-95136c4fadf2","message":"","invalidInputMessage":"","invalidInputRepeatTime":1,"voicebotActionIVRMenuOptions":[{"nextActionId":"6c2be44f-c391-4454-8ebe-8d3503905e5a","text":"","key":"","order":1}]},"voicebotActionPlayAudio":{"nextActionId":"a1e714d7-4507-4879-b9d7-b5efb1643a49","audioPath":"","name":""},"voicebotActionPlayText":{"nextActionId":"4e6b30bd-19fe-4041-bcdb-77fff0eb0d5c","message":""},"voicebotActionSetVariableValue":{"variableName":"","value":"","nextActionId":"ffa760a6-def3-4517-a399-49a5b0fb169e"},"voicebotActionStart":{"nextActionId":"f526f2fc-49a6-4e20-b954-e0d22824d017"},"voicebotActionTransferCall":{"actionIdWhenTransferFailed":"9ffce41d-260c-4df0-a0e7-95136c4fadf2","transferTo":""},"voicebotActionWebhook":{"ifSendChatTranscript":true,"url":"","otherResponseToActionId":"64760a4e-d78e-4f7c-961d-fcbcb0cd9ea7","additionalPostBody":"","voicebotActionWebhookHeaders":[{"value":"","order":1,"key":""}],"voicebotActionWebhookResponseCodeToActions":[{"responseCode":"","nextActionId":"44018834-86bf-4109-8061-afe3f98733f1","order":1}],"voicebotActionWebhookResponseToVariables":[{"order":1,"responseKey":"","variableName":""}]}}'

Response:

HTTP/1.1 201 Created

{
  "xPosition": 1,
  "yPosition": 1,
  "id": "44018834-86bf-4109-8061-afe3f98733f1",
  "type": "",
  "voicebotResponseId": "",
  "voicebotActionClearValue": {
      "variableNames": [
          ""
      ],
      "voicebotActionId": "",
      "nextActionId": "f526f2fc-49a6-4e20-b954-e0d22824d017"
  },
  "voicebotActionCollectDTMFDigits": {
      "message": "",
      "variableName": "",
      "numberOfDigits": 1,
      "stopGatherAfterPressKey": "",
      "voicebotActionId": "",
      "nextActionId": "d486a8a3-35f9-42fe-ab16-d9b44786e41b"
  },
  "voicebotActionCollectSpeechResponse": {
      "message": "",
      "variableName": "",
      "lowSTTConfidenceMessage": "",
      "lowSTTConfidenceRepeatTimes": 1,
      "isConfirmationRequired": true,
      "confirmationMessage": "",
      "confirmationText": "",
      "confirmationKey": "",
      "voicebotActionId": "",
      "actionIdWhenLowSTTConfidence": "eefe4538-bec3-47ef-89ea-879b59a16941",
      "nextActionId": "33d7d509-15e0-4366-a5e0-373a0156b491"
  },
  "voicebotActionCondition": {
      "otherCaseActionId": "7396de03-33b3-4358-be0c-5c1b243d6950",
      "voicebotActionId": "",
      "voicebotActionConditionCases": [
          {
              "logicalExpression": "",
              "goToActionId": "28593b3e-26a6-46af-bb2b-b8919b30ce39",
              "conditionExpressionType": "",
              "voicebotActionId": "",
              "id": "deef4e3a-932d-4c8e-9c9e-e63419ff8dc4",
              "order": 1,
              "voicebotActionConditionCaseConditions": [
                  {
                      "voicebotActionConditionCaseId": "",
                      "order": 1,
                      "operator": "",
                      "fieldName": "{!Variable.Name}",
                      "value": "",
                      "id": "5b8d5c3a-2f16-4c9f-bfb6-4767d7b0db8a"
                  }
              ]
          }
      ]
  },
  "voicebotActionEndCall": {
      "voicebotActionId": ""
  },
  "voicebotActionGoToIntent": {
      "intentId": "ffa760a6-def3-4517-a399-49a5b0fb169e",
      "voicebotActionId": ""
  },
  "voicebotActionIVRMenu": {
      "voicebotActionId": "",
      "actionIdWhenInvalidInput": "9ffce41d-260c-4df0-a0e7-95136c4fadf2",
      "message": "",
      "invalidInputMessage": "",
      "invalidInputRepeatTime": 1,
      "voicebotActionIVRMenuOptions": [
          {
              "id": "d486a8a3-35f9-42fe-ab16-d9b44786e41b",
              "voicebotActionId": "",
              "nextActionId": "6c2be44f-c391-4454-8ebe-8d3503905e5a",
              "text": "",
              "key": "",
              "order": 1
          }
      ]
  },
  "voicebotActionPlayAudio": {
      "voicebotActionId": "",
      "nextActionId": "a1e714d7-4507-4879-b9d7-b5efb1643a49",
      "audioPath": "",
      "name": ""
  },
  "voicebotActionPlayText": {
      "voicebotActionId": "",
      "nextActionId": "4e6b30bd-19fe-4041-bcdb-77fff0eb0d5c",
      "message": ""
  },
  "voicebotActionSetVariableValue": {
      "variableName": "",
      "value": "",
      "nextActionId": "ffa760a6-def3-4517-a399-49a5b0fb169e",
      "voicebotActionId": ""
  },
  "voicebotActionStart": {
      "voicebotActionId": "",
      "nextActionId": "f526f2fc-49a6-4e20-b954-e0d22824d017"
  },
  "voicebotActionTransferCall": {
      "voicebotActionId": "",
      "actionIdWhenTransferFailed": "9ffce41d-260c-4df0-a0e7-95136c4fadf2",
      "transferTo": ""
  },
  "voicebotActionWebhook": {
      "ifSendChatTranscript": true,
      "url": "",
      "voicebotActionId": "",
      "otherResponseToActionId": "64760a4e-d78e-4f7c-961d-fcbcb0cd9ea7",
      "additionalPostBody": "",
      "voicebotActionWebhookHeaders": [
          {
              "value": "",
              "id": "44018834-86bf-4109-8061-afe3f98733f1",
              "order": 1,
              "key": "",
              "voicebotActionId": ""
          }
      ],
      "voicebotActionWebhookResponseCodeToActions": [
          {
              "responseCode": "",
              "nextActionId": "44018834-86bf-4109-8061-afe3f98733f1",
              "order": 1,
              "id": "44018834-86bf-4109-8061-afe3f98733f1",
              "voicebotActionId": ""
          }
      ],
      "voicebotActionWebhookResponseToVariables": [
          {
              "voicebotActionId": "",
              "order": 1,
              "id": "44018834-86bf-4109-8061-afe3f98733f1",
              "responseKey": "",
              "variableName": ""
          }
      ]
  }
}

Update the VoiceBot Action

PUT voicebot/voicebotActions/{id}

Parameters:

Name	Type	in	Required	Description
`xPosition`	integer	body	no	Xposition represents the coordinate value of x.
`yPosition`	integer	body	no	Yposition represents the coordinate value of Y.
`type`	enum	body	yes	Allowed values are `voicebotActionStart`, `voicebotActionPlayText`, `voicebotActionPlayAudio`, `voicebotActionIVRMenu`, `voicebotActionCallerAuthentication`, `voicebotActionEndCall`, `voicebotActionTransferCall`, `voicebotActionWebhook`, `voicebotActionCollectDTMFDigits`, `voicebotActionCollectSpeechResponse`, `voicebotActionGoToIntent`, `voicebotActionCondition`, `voicebotActionSetVariableValue`, `voicebotActionClearValue`.
`voicebotResponseId`	guid	body	yes	Id of the voicebot response.
`voicebotActionClearValue`	voicebotActionClearValue	body	no	Reference to Voice Bot Action Clear Value.
`voicebotActionCollectDTMFDigits`	voicebotActionCollectDTMFDigits	body	no	Reference to Voice Bot Action Collect DTMF Digits.
`voicebotActionCollectSpeechResponse`	voicebotActionCollectSpeechResponse	body	no	Reference to Voice Bot Action Collect Speech Response.
`voicebotActionCondition`	voicebotActionCondition	body	no	Reference to Voicebot Action Condition.
`voicebotActionEndCall`	voicebotActionEndCall	body	no	Reference to Voicebot Action End Call.
`voicebotActionGoToIntent`	voicebotActionGoToIntent	body	no	Reference to Voicebot Action Go To Intent.
`voicebotActionIVRMenu`	voicebotActionIVRMenu	body	no	Reference to Voicebot Action IVR Menu.
`voicebotActionPlayAudio`	voicebotActionPlayAudio	body	no	Reference to Voicebot Action Play Audio.
`voicebotActionPlayText`	voicebotActionPlayText	body	no	Reference to Voicebot Action Play Text.
`voicebotActionSetVariableValue`	voicebotActionSetVariableValue	body	no	Reference to Voicebot Action Set Variable Value.
`voicebotActionStart`	voicebotActionStart	body	no	Reference to Voicebot Action Start.
`voicebotActionTransferCall`	voicebotActionTransferCall	body	no	Reference to Voicebot Action Transfer Call.
`voicebotActionWebhook`	voicebotActionWebhook	body	no	Reference to Voicebot Action Webhook.

Response:

VoiceBot Action

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions/44018834-86bf-4109-8061-afe3f98733f1 \ 
    -X 'PUT' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"xPosition":1,"yPosition":1,"type":"","voicebotResponseId":"","voicebotActionClearValue":{"variableNames":[""],"nextActionId":"f526f2fc-49a6-4e20-b954-e0d22824d017"},"voicebotActionCollectDTMFDigits":{"message":"","variableName":"","numberOfDigits":1,"stopGatherAfterPressKey":"","nextActionId":"d486a8a3-35f9-42fe-ab16-d9b44786e41b"},"voicebotActionCollectSpeechResponse":{"message":"","variableName":"","lowSTTConfidenceMessage":"","lowSTTConfidenceRepeatTimes":1,"isConfirmationRequired":true,"confirmationMessage":"","confirmationText":"","confirmationKey":"","actionIdWhenLowSTTConfidence":"eefe4538-bec3-47ef-89ea-879b59a16941","nextActionId":"33d7d509-15e0-4366-a5e0-373a0156b491"},"voicebotActionCondition":{"otherCaseActionId":"7396de03-33b3-4358-be0c-5c1b243d6950","voicebotActionConditionCases":[{"logicalExpression":"","goToActionId":"28593b3e-26a6-46af-bb2b-b8919b30ce39","conditionExpressionType":"","order":1,"voicebotActionConditionCaseConditions":[{"order":1,"operator":"","fieldName":"{!Variable.Name}","value":""}]}]},"voicebotActionEndCall":{},"voicebotActionGoToIntent":{"intentId":"ffa760a6-def3-4517-a399-49a5b0fb169e"},"voicebotActionIVRMenu":{"actionIdWhenInvalidInput":"9ffce41d-260c-4df0-a0e7-95136c4fadf2","message":"","invalidInputMessage":"","invalidInputRepeatTime":1,"voicebotActionIVRMenuOptions":[{"nextActionId":"6c2be44f-c391-4454-8ebe-8d3503905e5a","text":"","key":"","order":1}]},"voicebotActionPlayAudio":{"nextActionId":"a1e714d7-4507-4879-b9d7-b5efb1643a49","audioPath":"","name":""},"voicebotActionPlayText":{"nextActionId":"4e6b30bd-19fe-4041-bcdb-77fff0eb0d5c","message":""},"voicebotActionSetVariableValue":{"variableName":"","value":"","nextActionId":"ffa760a6-def3-4517-a399-49a5b0fb169e"},"voicebotActionStart":{"nextActionId":"f526f2fc-49a6-4e20-b954-e0d22824d017"},"voicebotActionTransferCall":{"actionIdWhenTransferFailed":"9ffce41d-260c-4df0-a0e7-95136c4fadf2","transferTo":""},"voicebotActionWebhook":{"ifSendChatTranscript":true,"url":"","otherResponseToActionId":"64760a4e-d78e-4f7c-961d-fcbcb0cd9ea7","additionalPostBody":"","voicebotActionWebhookHeaders":[{"value":"","order":1,"key":""}],"voicebotActionWebhookResponseCodeToActions":[{"responseCode":"","nextActionId":"44018834-86bf-4109-8061-afe3f98733f1","order":1}],"voicebotActionWebhookResponseToVariables":[{"order":1,"responseKey":"","variableName":""}]}}'

Response:

HTTP/1.1 200 OK

{
  "xPosition": 1,
  "yPosition": 1,
  "id": "44018834-86bf-4109-8061-afe3f98733f1",
  "type": "",
  "voicebotResponseId": "",
  "voicebotActionClearValue": {
      "variableNames": [
          ""
      ],
      "voicebotActionId": "",
      "nextActionId": "f526f2fc-49a6-4e20-b954-e0d22824d017"
  },
  "voicebotActionCollectDTMFDigits": {
      "message": "",
      "variableName": "",
      "numberOfDigits": 1,
      "stopGatherAfterPressKey": "",
      "voicebotActionId": "",
      "nextActionId": "d486a8a3-35f9-42fe-ab16-d9b44786e41b"
  },
  "voicebotActionCollectSpeechResponse": {
      "message": "",
      "variableName": "",
      "lowSTTConfidenceMessage": "",
      "lowSTTConfidenceRepeatTimes": 1,
      "isConfirmationRequired": true,
      "confirmationMessage": "",
      "confirmationText": "",
      "confirmationKey": "",
      "voicebotActionId": "",
      "actionIdWhenLowSTTConfidence": "eefe4538-bec3-47ef-89ea-879b59a16941",
      "nextActionId": "33d7d509-15e0-4366-a5e0-373a0156b491"
  },
  "voicebotActionCondition": {
      "otherCaseActionId": "7396de03-33b3-4358-be0c-5c1b243d6950",
      "voicebotActionId": "",
      "voicebotActionConditionCases": [
          {
              "logicalExpression": "",
              "goToActionId": "28593b3e-26a6-46af-bb2b-b8919b30ce39",
              "conditionExpressionType": "",
              "voicebotActionId": "",
              "id": "deef4e3a-932d-4c8e-9c9e-e63419ff8dc4",
              "order": 1,
              "voicebotActionConditionCaseConditions": [
                  {
                      "voicebotActionConditionCaseId": "",
                      "order": 1,
                      "operator": "",
                      "fieldName": "{!Variable.Name}",
                      "value": "",
                      "id": "5b8d5c3a-2f16-4c9f-bfb6-4767d7b0db8a"
                  }
              ]
          }
      ]
  },
  "voicebotActionEndCall": {
      "voicebotActionId": ""
  },
  "voicebotActionGoToIntent": {
      "intentId": "ffa760a6-def3-4517-a399-49a5b0fb169e",
      "voicebotActionId": ""
  },
  "voicebotActionIVRMenu": {
      "voicebotActionId": "",
      "actionIdWhenInvalidInput": "9ffce41d-260c-4df0-a0e7-95136c4fadf2",
      "message": "",
      "invalidInputMessage": "",
      "invalidInputRepeatTime": 1,
      "voicebotActionIVRMenuOptions": [
          {
              "id": "d486a8a3-35f9-42fe-ab16-d9b44786e41b",
              "voicebotActionId": "",
              "nextActionId": "6c2be44f-c391-4454-8ebe-8d3503905e5a",
              "text": "",
              "key": "",
              "order": 1
          }
      ]
  },
  "voicebotActionPlayAudio": {
      "voicebotActionId": "",
      "nextActionId": "a1e714d7-4507-4879-b9d7-b5efb1643a49",
      "audioPath": "",
      "name": ""
  },
  "voicebotActionPlayText": {
      "voicebotActionId": "",
      "nextActionId": "4e6b30bd-19fe-4041-bcdb-77fff0eb0d5c",
      "message": ""
  },
  "voicebotActionSetVariableValue": {
      "variableName": "",
      "value": "",
      "nextActionId": "ffa760a6-def3-4517-a399-49a5b0fb169e",
      "voicebotActionId": ""
  },
  "voicebotActionStart": {
      "voicebotActionId": "",
      "nextActionId": "f526f2fc-49a6-4e20-b954-e0d22824d017"
  },
  "voicebotActionTransferCall": {
      "voicebotActionId": "",
      "actionIdWhenTransferFailed": "9ffce41d-260c-4df0-a0e7-95136c4fadf2",
      "transferTo": ""
  },
  "voicebotActionWebhook": {
      "ifSendChatTranscript": true,
      "url": "",
      "voicebotActionId": "",
      "otherResponseToActionId": "64760a4e-d78e-4f7c-961d-fcbcb0cd9ea7",
      "additionalPostBody": "",
      "voicebotActionWebhookHeaders": [
          {
              "value": "",
              "id": "44018834-86bf-4109-8061-afe3f98733f1",
              "order": 1,
              "key": "",
              "voicebotActionId": ""
          }
      ],
      "voicebotActionWebhookResponseCodeToActions": [
          {
              "responseCode": "",
              "nextActionId": "44018834-86bf-4109-8061-afe3f98733f1",
              "order": 1,
              "id": "44018834-86bf-4109-8061-afe3f98733f1",
              "voicebotActionId": ""
          }
      ],
      "voicebotActionWebhookResponseToVariables": [
          {
              "voicebotActionId": "",
              "order": 1,
              "id": "44018834-86bf-4109-8061-afe3f98733f1",
              "responseKey": "",
              "variableName": ""
          }
      ]
  }
}

Remove the VoiceBot Action

DELETE voicebot/voicebotActions/{id}

Parameters:

No Parameters

Response:

No Content

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions/44018834-86bf-4109-8061-afe3f98733f1 \ 
    -X 'DELETE' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 204 No Content

Voice Bot Action Clear Value JSON Format

Voice Bot Action Clear Value is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`variableNames`	string []
`voicebotActionId`	guid	Id of the voicebot action.
`nextActionId`	guid	Id of the next voicebot action.

Get a single Voice Bot Action Clear Value

GET voicebot/voicebotActions/{id}/voicebotActionClearValue

Parameters:

No Parameters

Response:

Voice Bot Action Clear Value

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionClearValue \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

{
  "variableNames": [
      ""
  ],
  "voicebotActionId": "",
  "nextActionId": "f526f2fc-49a6-4e20-b954-e0d22824d017"
}

Update the Voice Bot Action Clear Value

PUT voicebot/voicebotActions/{id}/voicebotActionClearValue

Parameters:

Name	Type	in	Required	Description
`variableNames`	string []	body	no
`nextActionId`	guid	body	no	Id of the next voicebot action.

Response:

Voice Bot Action Clear Value

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionClearValue \ 
    -X 'PUT' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"variableNames":[""],"nextActionId":"f526f2fc-49a6-4e20-b954-e0d22824d017"}'

Response:

HTTP/1.1 200 OK

{
  "variableNames": [
      ""
  ],
  "voicebotActionId": "",
  "nextActionId": "f526f2fc-49a6-4e20-b954-e0d22824d017"
}

Remove the Voice Bot Action Clear Value

DELETE voicebot/voicebotActions/{id}/voicebotActionClearValue

Parameters:

No Parameters

Response:

No Content

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionClearValue \ 
    -X 'DELETE' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 204 No Content

Voice Bot Action Collect DTMF Digits JSON Format

Voice Bot Action Collect DTMF Digits is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`message`	string	Pure text.
`variableName`	string	Required. The Variable used to save the DTMF digit input.
`numberOfDigits`	integer	The number of digits entered by the caller in dialer. Default: Not sure.
`stopGatherAfterPressKey`	string	Available when Number of Digits is Not sure.
`voicebotActionId`	guid	Id of the voicebot action.
`nextActionId`	guid	Id of the next voicebot action.

Get a single Voice Bot Action Collect DTMF Digits

GET voicebot/voicebotActions/{id}/voicebotActionCollectDTMFDigits

Parameters:

No Parameters

Response:

Voice Bot Action Collect DTMF Digits

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionCollectDTMFDigits \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

{
  "message": "",
  "variableName": "",
  "numberOfDigits": 1,
  "stopGatherAfterPressKey": "",
  "voicebotActionId": "",
  "nextActionId": "d486a8a3-35f9-42fe-ab16-d9b44786e41b"
}

Update the Voice Bot Action Collect DTMF Digits

PUT voicebot/voicebotActions/{id}/voicebotActionCollectDTMFDigits

Parameters:

Name	Type	in	Required	Description
`message`	string	body	no	Pure text.
`variableName`	string	body	yes	Required. The Variable used to save the DTMF digit input.
`numberOfDigits`	integer	body	no	The number of digits entered by the caller in dialer. Default: Not sure.
`stopGatherAfterPressKey`	string	body	no	Available when Number of Digits is Not sure.
`nextActionId`	guid	body	no	Id of the next voicebot action.

Response:

Voice Bot Action Collect DTMF Digits

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionCollectDTMFDigits \ 
    -X 'PUT' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"message":"","variableName":"","numberOfDigits":1,"stopGatherAfterPressKey":"","nextActionId":"d486a8a3-35f9-42fe-ab16-d9b44786e41b"}'

Response:

HTTP/1.1 200 OK

{
  "message": "",
  "variableName": "",
  "numberOfDigits": 1,
  "stopGatherAfterPressKey": "",
  "voicebotActionId": "",
  "nextActionId": "d486a8a3-35f9-42fe-ab16-d9b44786e41b"
}

Remove the Voice Bot Action Collect DTMF Digits

DELETE voicebot/voicebotActions/{id}/voicebotActionCollectDTMFDigits

Parameters:

No Parameters

Response:

No Content

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionCollectDTMFDigits \ 
    -X 'DELETE' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 204 No Content

Voice Bot Action Collect Speech Response JSON Format

Voice Bot Action Collect Speech Response is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`message`	string	Pure text.
`variableName`	string	Required. The Variable used to save the caller speech response.
`lowSTTConfidenceMessage`	string	We set a default STT Confidence Score for all Voice Bots in system level, customers cannot change in this version.
`lowSTTConfidenceRepeatTimes`	integer	Available value: 0 - 9. Default: 2.
`isConfirmationRequired`	bool	If the bot will reply to the answer to the caller to confirm.
`confirmationMessage`	string	Only available when Is Confirmation Required is “true”. Support Dynamic Info.
`confirmationText`	string	Visitor can speak the text to confirm the input. This text will not be read to visitors.
`confirmationKey`	string	Visitor can press the key to confirm.
`voicebotActionId`	guid	Id of the voicebot action.
`actionIdWhenLowSTTConfidence`	guid	Can be blank.
`nextActionId`	guid	Id of the next voicebot action.

Get a single Voice Bot Action Collect Speech Response

GET voicebot/voicebotActions/{id}/voicebotActionCollectSpeechResponse

Parameters:

No Parameters

Response:

Voice Bot Action Collect Speech Response

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionCollectSpeechResponse \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

{
  "message": "",
  "variableName": "",
  "lowSTTConfidenceMessage": "",
  "lowSTTConfidenceRepeatTimes": 1,
  "isConfirmationRequired": true,
  "confirmationMessage": "",
  "confirmationText": "",
  "confirmationKey": "",
  "voicebotActionId": "",
  "actionIdWhenLowSTTConfidence": "eefe4538-bec3-47ef-89ea-879b59a16941",
  "nextActionId": "33d7d509-15e0-4366-a5e0-373a0156b491"
}

Update the Voice Bot Action Collect Speech Response

PUT voicebot/voicebotActions/{id}/voicebotActionCollectSpeechResponse

Parameters:

Name	Type	in	Required	Description
`message`	string	body	no	Pure text.
`variableName`	string	body	yes	Required. The Variable used to save the caller speech response.
`lowSTTConfidenceMessage`	string	body	no	We set a default STT Confidence Score for all Voice Bots in system level, customers cannot change in this version.
`lowSTTConfidenceRepeatTimes`	integer	body	no	Available value: 0 - 9. Default: 2.
`isConfirmationRequired`	bool	body	no	If the bot will reply to the answer to the caller to confirm.
`confirmationMessage`	string	body	no	Only available when Is Confirmation Required is “true”. Support Dynamic Info.
`confirmationText`	string	body	no	Visitor can speak the text to confirm the input. This text will not be read to visitors.
`confirmationKey`	string	body	no	Visitor can press the key to confirm.
`actionIdWhenLowSTTConfidence`	guid	body	no	Can be blank.
`nextActionId`	guid	body	no	Id of the next voicebot action.

Response:

Voice Bot Action Collect Speech Response

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionCollectSpeechResponse \ 
    -X 'PUT' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"message":"","variableName":"","lowSTTConfidenceMessage":"","lowSTTConfidenceRepeatTimes":1,"isConfirmationRequired":true,"confirmationMessage":"","confirmationText":"","confirmationKey":"","actionIdWhenLowSTTConfidence":"eefe4538-bec3-47ef-89ea-879b59a16941","nextActionId":"33d7d509-15e0-4366-a5e0-373a0156b491"}'

Response:

HTTP/1.1 200 OK

{
  "message": "",
  "variableName": "",
  "lowSTTConfidenceMessage": "",
  "lowSTTConfidenceRepeatTimes": 1,
  "isConfirmationRequired": true,
  "confirmationMessage": "",
  "confirmationText": "",
  "confirmationKey": "",
  "voicebotActionId": "",
  "actionIdWhenLowSTTConfidence": "eefe4538-bec3-47ef-89ea-879b59a16941",
  "nextActionId": "33d7d509-15e0-4366-a5e0-373a0156b491"
}

Remove the Voice Bot Action Collect Speech Response

DELETE voicebot/voicebotActions/{id}/voicebotActionCollectSpeechResponse

Parameters:

No Parameters

Response:

No Content

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionCollectSpeechResponse \ 
    -X 'DELETE' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 204 No Content

Voicebot Action Condition JSON Format

Voicebot Action Condition is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`otherCaseActionId`	guid	Id of the voicebot action condition case.
`voicebotActionId`	guid	Id of the voicebot action.
`voicebotActionConditionCases`	[voicebotActionConditionCases]	Reference to Voicebot Action Condition Case.

Get a single Voicebot Action Condition

GET voicebot/voicebotActions/{id}/voicebotActionCondition

Parameters:

Name	Type	in	Required	Description
`include`	string	query	no	Allowed values are "voicebotActionConditionCase", "voicebotActionConditionCaseCondition".

Response:

Voicebot Action Condition

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionCondition \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

{
  "otherCaseActionId": "7396de03-33b3-4358-be0c-5c1b243d6950",
  "voicebotActionId": "",
  "voicebotActionConditionCases": [
      {
          "logicalExpression": "",
          "goToActionId": "28593b3e-26a6-46af-bb2b-b8919b30ce39",
          "conditionExpressionType": "",
          "voicebotActionId": "",
          "id": "deef4e3a-932d-4c8e-9c9e-e63419ff8dc4",
          "order": 1,
          "voicebotActionConditionCaseConditions": [
              {
                  "voicebotActionConditionCaseId": "",
                  "order": 1,
                  "operator": "",
                  "fieldName": "{!Variable.Name}",
                  "value": "",
                  "id": "5b8d5c3a-2f16-4c9f-bfb6-4767d7b0db8a"
              }
          ]
      }
  ]
}

Update the Voicebot Action Condition

PUT voicebot/voicebotActions/{id}/voicebotActionCondition

Parameters:

Name	Type	in	Required	Description
`otherCaseActionId`	guid	body	no	Id of the voicebot action condition case.
`voicebotActionConditionCases`	[voicebotActionConditionCases]	body	no	Reference to Voicebot Action Condition Case.

Response:

Voicebot Action Condition

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionCondition \ 
    -X 'PUT' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"otherCaseActionId":"7396de03-33b3-4358-be0c-5c1b243d6950","voicebotActionConditionCases":[{"logicalExpression":"","goToActionId":"28593b3e-26a6-46af-bb2b-b8919b30ce39","conditionExpressionType":"","order":1,"voicebotActionConditionCaseConditions":[{"order":1,"operator":"","fieldName":"{!Variable.Name}","value":""}]}]}'

Response:

HTTP/1.1 200 OK

{
  "otherCaseActionId": "7396de03-33b3-4358-be0c-5c1b243d6950",
  "voicebotActionId": "",
  "voicebotActionConditionCases": [
      {
          "logicalExpression": "",
          "goToActionId": "28593b3e-26a6-46af-bb2b-b8919b30ce39",
          "conditionExpressionType": "",
          "voicebotActionId": "",
          "id": "deef4e3a-932d-4c8e-9c9e-e63419ff8dc4",
          "order": 1,
          "voicebotActionConditionCaseConditions": [
              {
                  "voicebotActionConditionCaseId": "",
                  "order": 1,
                  "operator": "",
                  "fieldName": "{!Variable.Name}",
                  "value": "",
                  "id": "5b8d5c3a-2f16-4c9f-bfb6-4767d7b0db8a"
              }
          ]
      }
  ]
}

Remove the Voicebot Action Condition

DELETE voicebot/voicebotActions/{id}/voicebotActionCondition

Parameters:

No Parameters

Response:

No Content

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionCondition \ 
    -X 'DELETE' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 204 No Content

Voicebot Action Condition Case JSON Format

Voicebot Action Condition Case is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`logicalExpression`	string	Logical expression to match the conditions i.e., (1 or 2 or 3) and (4 and 5).
`goToActionId`	guid	Id of the voicebot action.
`conditionExpressionType`	enum	Allowed values are `all`, `any`, `logicalExpression`.
`voicebotActionId`	guid	Id of the voicebot action.
`id`	guid	Id of the voicebot action condition case.
`order`	integer	Order of the voicebot action condition case.
`voicebotActionConditionCaseConditions`	[voicebotActionConditionCaseConditions]	Reference to Voicebot Action Condition Case Condition.

Get the list of Voicebot Action Condition Cases

GET voicebot/voicebotActionConditionCases

Parameters:

Name	Type	in	Required	Description
`include`	string	query	no	Allowed value is `voicebotActionConditionCaseCondition`.

Response:

An array of Voicebot Action Condition Case

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActionConditionCases \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

[
  {
      "logicalExpression": "",
      "goToActionId": "28593b3e-26a6-46af-bb2b-b8919b30ce39",
      "conditionExpressionType": "",
      "voicebotActionId": "",
      "id": "deef4e3a-932d-4c8e-9c9e-e63419ff8dc4",
      "order": 1,
      "voicebotActionConditionCaseConditions": [
          {
              "voicebotActionConditionCaseId": "",
              "order": 1,
              "operator": "",
              "fieldName": "{!Variable.Name}",
              "value": "",
              "id": "5b8d5c3a-2f16-4c9f-bfb6-4767d7b0db8a"
          }
      ]
  }
]

Get a single Voicebot Action Condition Case

GET voicebot/voicebotActionConditionCases/{id}

Parameters:

Name	Type	in	Required	Description
`include`	string	query	no	Allowed value is `voicebotActionConditionCaseCondition`.

Response:

Voicebot Action Condition Case

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActionConditionCases/deef4e3a-932d-4c8e-9c9e-e63419ff8dc4 \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

{
  "logicalExpression": "",
  "goToActionId": "28593b3e-26a6-46af-bb2b-b8919b30ce39",
  "conditionExpressionType": "",
  "voicebotActionId": "",
  "id": "deef4e3a-932d-4c8e-9c9e-e63419ff8dc4",
  "order": 1,
  "voicebotActionConditionCaseConditions": [
      {
          "voicebotActionConditionCaseId": "",
          "order": 1,
          "operator": "",
          "fieldName": "{!Variable.Name}",
          "value": "",
          "id": "5b8d5c3a-2f16-4c9f-bfb6-4767d7b0db8a"
      }
  ]
}

Create a new Voicebot Action Condition Case

POST voicebot/voicebotActionConditionCases

Parameters:

Name	Type	in	Required	Description
`logicalExpression`	string	body	no	Logical expression to match the conditions i.e., (1 or 2 or 3) and (4 and 5).
`goToActionId`	guid	body	no	Id of the voicebot action.
`conditionExpressionType`	enum	body	no	Allowed values are `all`, `any`, `logicalExpression`.
`voicebotActionId`	guid	body	no	Id of the voicebot action.
`order`	integer	body	no	Order of the voicebot action condition case.
`voicebotActionConditionCaseConditions`	[voicebotActionConditionCaseConditions]	body	no	Reference to Voicebot Action Condition Case Condition.

Response:

Voicebot Action Condition Case

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActionConditionCases \ 
    -X 'POST' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"logicalExpression":"","goToActionId":"28593b3e-26a6-46af-bb2b-b8919b30ce39","conditionExpressionType":"","voicebotActionId":"","order":1,"voicebotActionConditionCaseConditions":[{"order":1,"operator":"","fieldName":"{!Variable.Name}","value":""}]}'

Response:

HTTP/1.1 201 Created

{
  "logicalExpression": "",
  "goToActionId": "28593b3e-26a6-46af-bb2b-b8919b30ce39",
  "conditionExpressionType": "",
  "voicebotActionId": "",
  "id": "deef4e3a-932d-4c8e-9c9e-e63419ff8dc4",
  "order": 1,
  "voicebotActionConditionCaseConditions": [
      {
          "voicebotActionConditionCaseId": "",
          "order": 1,
          "operator": "",
          "fieldName": "{!Variable.Name}",
          "value": "",
          "id": "5b8d5c3a-2f16-4c9f-bfb6-4767d7b0db8a"
      }
  ]
}

Update the Voicebot Action Condition Case

PUT voicebot/voicebotActionConditionCases/{id}

Parameters:

Name	Type	in	Required	Description
`logicalExpression`	string	body	no	Logical expression to match the conditions i.e., (1 or 2 or 3) and (4 and 5).
`goToActionId`	guid	body	no	Id of the voicebot action.
`conditionExpressionType`	enum	body	no	Allowed values are `all`, `any`, `logicalExpression`.
`voicebotActionId`	guid	body	no	Id of the voicebot action.
`order`	integer	body	no	Order of the voicebot action condition case.
`voicebotActionConditionCaseConditions`	[voicebotActionConditionCaseConditions]	body	no	Reference to Voicebot Action Condition Case Condition.

Response:

Voicebot Action Condition Case

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActionConditionCases/deef4e3a-932d-4c8e-9c9e-e63419ff8dc4 \ 
    -X 'PUT' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"logicalExpression":"","goToActionId":"28593b3e-26a6-46af-bb2b-b8919b30ce39","conditionExpressionType":"","voicebotActionId":"","order":1,"voicebotActionConditionCaseConditions":[{"order":1,"operator":"","fieldName":"{!Variable.Name}","value":""}]}'

Response:

HTTP/1.1 200 OK

{
  "logicalExpression": "",
  "goToActionId": "28593b3e-26a6-46af-bb2b-b8919b30ce39",
  "conditionExpressionType": "",
  "voicebotActionId": "",
  "id": "deef4e3a-932d-4c8e-9c9e-e63419ff8dc4",
  "order": 1,
  "voicebotActionConditionCaseConditions": [
      {
          "voicebotActionConditionCaseId": "",
          "order": 1,
          "operator": "",
          "fieldName": "{!Variable.Name}",
          "value": "",
          "id": "5b8d5c3a-2f16-4c9f-bfb6-4767d7b0db8a"
      }
  ]
}

Remove the Voicebot Action Condition Case

DELETE voicebot/voicebotActionConditionCases/{id}

Parameters:

No Parameters

Response:

No Content

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActionConditionCases/deef4e3a-932d-4c8e-9c9e-e63419ff8dc4 \ 
    -X 'DELETE' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 204 No Content

Voicebot Action Condition Case Condition JSON Format

Voicebot Action Condition Case Condition is represented as simple flat JSON objects with the following keys:

Name Type Description

voicebotActionConditionCaseId guid Id of the voicebot action condition case.

order integer Order of the voicebot action condition case condition.

operator enum Allowed values are isNot, isNotEmpty, isEmpty, is, isMoreThan, isOneOf, notContains, regularExpression, contains, isLessThan, isNotIn.

fieldName

string

Field name of the rule condition.

name	operator
{!Visitor.Number of visits}	is/isNot/isMoreThan/isLessThan
{!Visitor.Number of chats}	is/isNot/isMoreThan/isLessThan
{!Visitor.Current Page URL}	is/isNot/contains/notContains/regularExpression
{!Visitor.Referrer URL}	is/isNot/contains/notContains/regularExpression
{!Visitor.Landing Page URL}	is/isNot/contains/notContains/regularExpression
{!Visitor.Search Engine}	is/isNot/contains/notContains/regularExpression
{!Visitor.Search Keywords}	is/isNot/contains/notContains/regularExpression
{!Visitor.Country/Region}	is/isNot/contains/notContains/regularExpression
{!Visitor.State/Province}	is/isNot/contains/notContains/regularExpression
{!Visitor.City}	is/isNot/contains/notContains/regularExpression
{!Visitor.Operating System}	is/isNot/contains/notContains/regularExpression
{!Visitor.Time Zone}	isOneOf/isNotIn
{!Visitor.Language}	is/isNot/contains/notContains/regularExpression
{!Visitor.Segmentation}	isOneOf/isNotIn
{!Chat.Request Page URL}	is/isNot/contains/notContains/regularExpression
{!Custom Variable.Custom Variable Name}	When type is text:is/isNot/contains/notContains/regularExpression When type is integer or decimal:is/isNot/isMoreThan/isLessThan

value string Value of the field name.

id guid Id of the voicebot action condition case condition.

Get the list of Voicebot Action Condition Case Conditions

GET voicebot/voicebotActionConditionCaseConditions

Parameters:

No Parameters

Response:

An array of Voicebot Action Condition Case Condition

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActionConditionCaseConditions \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

[
  {
      "voicebotActionConditionCaseId": "",
      "order": 1,
      "operator": "",
      "fieldName": "{!Variable.Name}",
      "value": "",
      "id": "5b8d5c3a-2f16-4c9f-bfb6-4767d7b0db8a"
  }
]

Get a single Voicebot Action Condition Case Condition

GET voicebot/voicebotActionConditionCaseConditions/{id}

Parameters:

No Parameters

Response:

Voicebot Action Condition Case Condition

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActionConditionCaseConditions/5b8d5c3a-2f16-4c9f-bfb6-4767d7b0db8a \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

{
  "voicebotActionConditionCaseId": "",
  "order": 1,
  "operator": "",
  "fieldName": "{!Variable.Name}",
  "value": "",
  "id": "5b8d5c3a-2f16-4c9f-bfb6-4767d7b0db8a"
}

Create a new Voicebot Action Condition Case Condition

POST voicebot/voicebotActionConditionCaseConditions

Parameters:

Name Type in Required Description

voicebotActionConditionCaseId guid body no Id of the voicebot action condition case.

order integer body no Order of the voicebot action condition case condition.

operator enum body no Allowed values are isNot, isNotEmpty, isEmpty, is, isMoreThan, isOneOf, notContains, regularExpression, contains, isLessThan, isNotIn.

fieldName

string

body

yes

Field name of the rule condition.

name	operator
{!Visitor.Number of visits}	is/isNot/isMoreThan/isLessThan
{!Visitor.Number of chats}	is/isNot/isMoreThan/isLessThan
{!Visitor.Current Page URL}	is/isNot/contains/notContains/regularExpression
{!Visitor.Referrer URL}	is/isNot/contains/notContains/regularExpression
{!Visitor.Landing Page URL}	is/isNot/contains/notContains/regularExpression
{!Visitor.Search Engine}	is/isNot/contains/notContains/regularExpression
{!Visitor.Search Keywords}	is/isNot/contains/notContains/regularExpression
{!Visitor.Country/Region}	is/isNot/contains/notContains/regularExpression
{!Visitor.State/Province}	is/isNot/contains/notContains/regularExpression
{!Visitor.City}	is/isNot/contains/notContains/regularExpression
{!Visitor.Operating System}	is/isNot/contains/notContains/regularExpression
{!Visitor.Time Zone}	isOneOf/isNotIn
{!Visitor.Language}	is/isNot/contains/notContains/regularExpression
{!Visitor.Segmentation}	isOneOf/isNotIn
{!Chat.Request Page URL}	is/isNot/contains/notContains/regularExpression
{!Custom Variable.Custom Variable Name}	When type is text:is/isNot/contains/notContains/regularExpression When type is integer or decimal:is/isNot/isMoreThan/isLessThan

value string body no Value of the field name.

Response:

Voicebot Action Condition Case Condition

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActionConditionCaseConditions \ 
    -X 'POST' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"voicebotActionConditionCaseId":"","order":1,"operator":"","fieldName":"{!Variable.Name}","value":""}'

Response:

HTTP/1.1 201 Created

{
  "voicebotActionConditionCaseId": "",
  "order": 1,
  "operator": "",
  "fieldName": "{!Variable.Name}",
  "value": "",
  "id": "5b8d5c3a-2f16-4c9f-bfb6-4767d7b0db8a"
}

Update the Voicebot Action Condition Case Condition

PUT voicebot/voicebotActionConditionCaseConditions/{id}

Parameters:

Name Type in Required Description

voicebotActionConditionCaseId guid body no Id of the voicebot action condition case.

order integer body no Order of the voicebot action condition case condition.

operator enum body no Allowed values are isNot, isNotEmpty, isEmpty, is, isMoreThan, isOneOf, notContains, regularExpression, contains, isLessThan, isNotIn.

fieldName

string

body

yes

Field name of the rule condition.

name	operator
{!Visitor.Number of visits}	is/isNot/isMoreThan/isLessThan
{!Visitor.Number of chats}	is/isNot/isMoreThan/isLessThan
{!Visitor.Current Page URL}	is/isNot/contains/notContains/regularExpression
{!Visitor.Referrer URL}	is/isNot/contains/notContains/regularExpression
{!Visitor.Landing Page URL}	is/isNot/contains/notContains/regularExpression
{!Visitor.Search Engine}	is/isNot/contains/notContains/regularExpression
{!Visitor.Search Keywords}	is/isNot/contains/notContains/regularExpression
{!Visitor.Country/Region}	is/isNot/contains/notContains/regularExpression
{!Visitor.State/Province}	is/isNot/contains/notContains/regularExpression
{!Visitor.City}	is/isNot/contains/notContains/regularExpression
{!Visitor.Operating System}	is/isNot/contains/notContains/regularExpression
{!Visitor.Time Zone}	isOneOf/isNotIn
{!Visitor.Language}	is/isNot/contains/notContains/regularExpression
{!Visitor.Segmentation}	isOneOf/isNotIn
{!Chat.Request Page URL}	is/isNot/contains/notContains/regularExpression
{!Custom Variable.Custom Variable Name}	When type is text:is/isNot/contains/notContains/regularExpression When type is integer or decimal:is/isNot/isMoreThan/isLessThan

value string body no Value of the field name.

Response:

Voicebot Action Condition Case Condition

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActionConditionCaseConditions/5b8d5c3a-2f16-4c9f-bfb6-4767d7b0db8a \ 
    -X 'PUT' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"voicebotActionConditionCaseId":"","order":1,"operator":"","fieldName":"{!Variable.Name}","value":""}'

Response:

HTTP/1.1 200 OK

{
  "voicebotActionConditionCaseId": "",
  "order": 1,
  "operator": "",
  "fieldName": "{!Variable.Name}",
  "value": "",
  "id": "5b8d5c3a-2f16-4c9f-bfb6-4767d7b0db8a"
}

Remove the Voicebot Action Condition Case Condition

DELETE voicebot/voicebotActionConditionCaseConditions/{id}

Parameters:

No Parameters

Response:

No Content

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActionConditionCaseConditions/5b8d5c3a-2f16-4c9f-bfb6-4767d7b0db8a \ 
    -X 'DELETE' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 204 No Content

Voicebot Action End Call JSON Format

Voicebot Action End Call is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`voicebotActionId`	guid	Id of the voicebot action.

Get a single Voicebot Action End Call

GET voicebot/voicebotActions/{id}/voicebotActionEndCall

Parameters:

No Parameters

Response:

Voicebot Action End Call

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionEndCall \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

{
  "voicebotActionId": ""
}

Update the Voicebot Action End Call

PUT voicebot/voicebotActions/{id}/voicebotActionEndCall

Parameters:

Voicebot Action End Call

Response:

Voicebot Action End Call

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionEndCall \ 
    -X 'PUT' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{}'

Response:

HTTP/1.1 200 OK

{
  "voicebotActionId": ""
}

Remove the Voicebot Action End Call

DELETE voicebot/voicebotActions/{id}/voicebotActionEndCall

Parameters:

No Parameters

Response:

No Content

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionEndCall \ 
    -X 'DELETE' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 204 No Content

Voicebot Action Go To Intent JSON Format

Voicebot Action Go To Intent is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`intentId`	guid	Id of the voicebot intent.
`voicebotActionId`	guid	Id of the voicebot action.

Get a single Voicebot Action Go To Intent

GET voicebot/voicebotActions/{id}/voicebotActionGoToIntent

Parameters:

No Parameters

Response:

Voicebot Action Go To Intent

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionGoToIntent \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

{
  "intentId": "ffa760a6-def3-4517-a399-49a5b0fb169e",
  "voicebotActionId": ""
}

Update the Voicebot Action Go To Intent

PUT voicebot/voicebotActions/{id}/voicebotActionGoToIntent

Parameters:

Name	Type	in	Required	Description
`intentId`	guid	body	no	Id of the voicebot intent.

Response:

Voicebot Action Go To Intent

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionGoToIntent \ 
    -X 'PUT' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"intentId":"ffa760a6-def3-4517-a399-49a5b0fb169e"}'

Response:

HTTP/1.1 200 OK

{
  "intentId": "ffa760a6-def3-4517-a399-49a5b0fb169e",
  "voicebotActionId": ""
}

Remove the Voicebot Action Go To Intent

DELETE voicebot/voicebotActions/{id}/voicebotActionGoToIntent

Parameters:

No Parameters

Response:

No Content

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionGoToIntent \ 
    -X 'DELETE' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 204 No Content

Voicebot Action IVR Menu JSON Format

Voicebot Action IVR Menu is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`voicebotActionId`	guid	Id of the voicebot action.
`actionIdWhenInvalidInput`	guid	The action to go to when no valid input for several times.
`message`	string	The message sent to visitor before the options.This message will be transferred to voice and read to visitor.
`invalidInputMessage`	string	Play audio message for invaid input.
`invalidInputRepeatTime`	integer	How many times will this IVR Menu repeat if there is valid input.
`voicebotActionIVRMenuOptions`	[voicebotActionIVRMenuOptions]	Reference to Voicebot Action IVR Menu Option.

Get a single Voicebot Action IVR Menu

GET voicebot/voicebotActions/{id}/voicebotActionIVRMenu

Parameters:

Name	Type	in	Required	Description
`include`	string	query	no	Allowed value is "voicebotActionIVRMenuOption".

Response:

Voicebot Action IVR Menu

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionIVRMenu \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

{
  "voicebotActionId": "",
  "actionIdWhenInvalidInput": "9ffce41d-260c-4df0-a0e7-95136c4fadf2",
  "message": "",
  "invalidInputMessage": "",
  "invalidInputRepeatTime": 1,
  "voicebotActionIVRMenuOptions": [
      {
          "id": "d486a8a3-35f9-42fe-ab16-d9b44786e41b",
          "voicebotActionId": "",
          "nextActionId": "6c2be44f-c391-4454-8ebe-8d3503905e5a",
          "text": "",
          "key": "",
          "order": 1
      }
  ]
}

Update the Voicebot Action IVR Menu

PUT voicebot/voicebotActions/{id}/voicebotActionIVRMenu

Parameters:

Name	Type	in	Required	Description
`actionIdWhenInvalidInput`	guid	body	no	The action to go to when no valid input for several times.
`message`	string	body	no	The message sent to visitor before the options.This message will be transferred to voice and read to visitor.
`invalidInputMessage`	string	body	no	Play audio message for invaid input.
`invalidInputRepeatTime`	integer	body	no	How many times will this IVR Menu repeat if there is valid input.
`voicebotActionIVRMenuOptions`	[voicebotActionIVRMenuOptions]	body	no	Reference to Voicebot Action IVR Menu Option.

Response:

Voicebot Action IVR Menu

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionIVRMenu \ 
    -X 'PUT' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"actionIdWhenInvalidInput":"9ffce41d-260c-4df0-a0e7-95136c4fadf2","message":"","invalidInputMessage":"","invalidInputRepeatTime":1,"voicebotActionIVRMenuOptions":[{"nextActionId":"6c2be44f-c391-4454-8ebe-8d3503905e5a","text":"","key":"","order":1}]}'

Response:

HTTP/1.1 200 OK

{
  "voicebotActionId": "",
  "actionIdWhenInvalidInput": "9ffce41d-260c-4df0-a0e7-95136c4fadf2",
  "message": "",
  "invalidInputMessage": "",
  "invalidInputRepeatTime": 1,
  "voicebotActionIVRMenuOptions": [
      {
          "id": "d486a8a3-35f9-42fe-ab16-d9b44786e41b",
          "voicebotActionId": "",
          "nextActionId": "6c2be44f-c391-4454-8ebe-8d3503905e5a",
          "text": "",
          "key": "",
          "order": 1
      }
  ]
}

Remove the Voicebot Action IVR Menu

DELETE voicebot/voicebotActions/{id}/voicebotActionIVRMenu

Parameters:

No Parameters

Response:

No Content

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionIVRMenu \ 
    -X 'DELETE' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 204 No Content

Voicebot Action IVR Menu Option JSON Format

Voicebot Action IVR Menu Option is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`id`	guid	Id of the voicebot action IVR menu option.
`voicebotActionId`	guid	Id of the voicebot action.
`nextActionId`	guid	Id of the next voicebot action.
`text`	string	Visitor can speak the text to choose this option.This text will not be read to visitors.
`key`	string	`1`, `2`, `3`, `4`, `5`, `6`, `7`, `8`, `9`, `0`,`*`,`#`.Each key can only be used once in an IVR menu.Visitor can press the key to choose the option.
`order`	integer	Must be greater than or equal to 0,the order of the option item, ascending order.

Get the list of Voicebot Action IVR Menu Options

GET voicebot/voicebotActionIVRMenuOptions

Parameters:

No Parameters

Response:

An array of Voicebot Action IVR Menu Option

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActionIVRMenuOptions \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

[
  {
      "id": "d486a8a3-35f9-42fe-ab16-d9b44786e41b",
      "voicebotActionId": "",
      "nextActionId": "6c2be44f-c391-4454-8ebe-8d3503905e5a",
      "text": "",
      "key": "",
      "order": 1
  }
]

Get a single Voicebot Action IVR Menu Option

GET voicebot/voicebotActionIVRMenuOptions/{id}

Parameters:

No Parameters

Response:

Voicebot Action IVR Menu Option

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActionIVRMenuOptions/d486a8a3-35f9-42fe-ab16-d9b44786e41b \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

{
  "id": "d486a8a3-35f9-42fe-ab16-d9b44786e41b",
  "voicebotActionId": "",
  "nextActionId": "6c2be44f-c391-4454-8ebe-8d3503905e5a",
  "text": "",
  "key": "",
  "order": 1
}

Create a new Voicebot Action IVR Menu Option

POST voicebot/voicebotActionIVRMenuOptions

Parameters:

Name	Type	in	Required	Description
`voicebotActionId`	guid	body	no	Id of the voicebot action.
`nextActionId`	guid	body	no	Id of the next voicebot action.
`text`	string	body	no	Visitor can speak the text to choose this option.This text will not be read to visitors.
`key`	string	body	no	`1`, `2`, `3`, `4`, `5`, `6`, `7`, `8`, `9`, `0`,`*`,`#`.Each key can only be used once in an IVR menu.Visitor can press the key to choose the option.
`order`	integer	body	no	Must be greater than or equal to 0,the order of the option item, ascending order.

Response:

Voicebot Action IVR Menu Option

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActionIVRMenuOptions \ 
    -X 'POST' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"voicebotActionId":"","nextActionId":"6c2be44f-c391-4454-8ebe-8d3503905e5a","text":"","key":"","order":1}'

Response:

HTTP/1.1 201 Created

{
  "id": "d486a8a3-35f9-42fe-ab16-d9b44786e41b",
  "voicebotActionId": "",
  "nextActionId": "6c2be44f-c391-4454-8ebe-8d3503905e5a",
  "text": "",
  "key": "",
  "order": 1
}

Update the Voicebot Action IVR Menu Option

PUT voicebot/voicebotActionIVRMenuOptions/{id}

Parameters:

Name	Type	in	Required	Description
`voicebotActionId`	guid	body	no	Id of the voicebot action.
`nextActionId`	guid	body	no	Id of the next voicebot action.
`text`	string	body	no	Visitor can speak the text to choose this option.This text will not be read to visitors.
`key`	string	body	no	`1`, `2`, `3`, `4`, `5`, `6`, `7`, `8`, `9`, `0`,`*`,`#`.Each key can only be used once in an IVR menu.Visitor can press the key to choose the option.
`order`	integer	body	no	Must be greater than or equal to 0,the order of the option item, ascending order.

Response:

Voicebot Action IVR Menu Option

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActionIVRMenuOptions/d486a8a3-35f9-42fe-ab16-d9b44786e41b \ 
    -X 'PUT' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"voicebotActionId":"","nextActionId":"6c2be44f-c391-4454-8ebe-8d3503905e5a","text":"","key":"","order":1}'

Response:

HTTP/1.1 200 OK

{
  "id": "d486a8a3-35f9-42fe-ab16-d9b44786e41b",
  "voicebotActionId": "",
  "nextActionId": "6c2be44f-c391-4454-8ebe-8d3503905e5a",
  "text": "",
  "key": "",
  "order": 1
}

Remove the Voicebot Action IVR Menu Option

DELETE voicebot/voicebotActionIVRMenuOptions/{id}

Parameters:

No Parameters

Response:

No Content

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActionIVRMenuOptions/d486a8a3-35f9-42fe-ab16-d9b44786e41b \ 
    -X 'DELETE' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 204 No Content

Voicebot Action Play Audio JSON Format

Voicebot Action Play Audio is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`voicebotActionId`	guid	Id of the voicebot action.
`nextActionId`	guid	Id of the next voicebot action.
`audioPath`	string	The URL of recording server.
`name`	string	Name of the voicebot action.

Get a single Voicebot Action Play Audio

GET voicebot/voicebotActions/{id}/voicebotActionPlayAudio

Parameters:

No Parameters

Response:

Voicebot Action Play Audio

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionPlayAudio \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

{
  "voicebotActionId": "",
  "nextActionId": "a1e714d7-4507-4879-b9d7-b5efb1643a49",
  "audioPath": "",
  "name": ""
}

Update the Voicebot Action Play Audio

PUT voicebot/voicebotActions/{id}/voicebotActionPlayAudio

Parameters:

Name	Type	in	Required	Description
`nextActionId`	guid	body	no	Id of the next voicebot action.
`audioPath`	string	body	no	The URL of recording server.
`name`	string	body	no	Name of the voicebot action.

Response:

Voicebot Action Play Audio

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionPlayAudio \ 
    -X 'PUT' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"nextActionId":"a1e714d7-4507-4879-b9d7-b5efb1643a49","audioPath":"","name":""}'

Response:

HTTP/1.1 200 OK

{
  "voicebotActionId": "",
  "nextActionId": "a1e714d7-4507-4879-b9d7-b5efb1643a49",
  "audioPath": "",
  "name": ""
}

Remove the Voicebot Action Play Audio

DELETE voicebot/voicebotActions/{id}/voicebotActionPlayAudio

Parameters:

No Parameters

Response:

No Content

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionPlayAudio \ 
    -X 'DELETE' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 204 No Content

Voicebot Action Play Text JSON Format

Voicebot Action Play Text is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`voicebotActionId`	guid	Id of the voicebot action.
`nextActionId`	guid	Id of the next voicebot action.
`message`	string	A string text of the message.

Get a single Voicebot Action Play Text

GET voicebot/voicebotActions/{id}/voicebotActionPlayText

Parameters:

No Parameters

Response:

Voicebot Action Play Text

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionPlayText \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

{
  "voicebotActionId": "",
  "nextActionId": "4e6b30bd-19fe-4041-bcdb-77fff0eb0d5c",
  "message": ""
}

Update the Voicebot Action Play Text

PUT voicebot/voicebotActions/{id}/voicebotActionPlayText

Parameters:

Name	Type	in	Required	Description
`nextActionId`	guid	body	no	Id of the next voicebot action.
`message`	string	body	no	A string text of the message.

Response:

Voicebot Action Play Text

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionPlayText \ 
    -X 'PUT' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"nextActionId":"4e6b30bd-19fe-4041-bcdb-77fff0eb0d5c","message":""}'

Response:

HTTP/1.1 200 OK

{
  "voicebotActionId": "",
  "nextActionId": "4e6b30bd-19fe-4041-bcdb-77fff0eb0d5c",
  "message": ""
}

Remove the Voicebot Action Play Text

DELETE voicebot/voicebotActions/{id}/voicebotActionPlayText

Parameters:

No Parameters

Response:

No Content

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionPlayText \ 
    -X 'DELETE' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 204 No Content

Voicebot Action Set Variable Value JSON Format

Voicebot Action Set Variable Value is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`variableName`	string	Id of the custom variable.
`value`	string	Variable value.
`nextActionId`	guid	Id of the next voicebot action.
`voicebotActionId`	guid	Id of the voicebot action.

Get a single Voicebot Action Set Variable Value

GET voicebot/voicebotActions/{id}/voicebotActionSetVariableValue

Parameters:

No Parameters

Response:

Voicebot Action Set Variable Value

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionSetVariableValue \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

{
  "variableName": "",
  "value": "",
  "nextActionId": "ffa760a6-def3-4517-a399-49a5b0fb169e",
  "voicebotActionId": ""
}

Update the Voicebot Action Set Variable Value

PUT voicebot/voicebotActions/{id}/voicebotActionSetVariableValue

Parameters:

Name	Type	in	Required	Description
`variableName`	string	body	yes	Id of the custom variable.
`value`	string	body	no	Variable value.
`nextActionId`	guid	body	no	Id of the next voicebot action.

Response:

Voicebot Action Set Variable Value

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionSetVariableValue \ 
    -X 'PUT' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"variableName":"","value":"","nextActionId":"ffa760a6-def3-4517-a399-49a5b0fb169e"}'

Response:

HTTP/1.1 200 OK

{
  "variableName": "",
  "value": "",
  "nextActionId": "ffa760a6-def3-4517-a399-49a5b0fb169e",
  "voicebotActionId": ""
}

Remove the Voicebot Action Set Variable Value

DELETE voicebot/voicebotActions/{id}/voicebotActionSetVariableValue

Parameters:

No Parameters

Response:

No Content

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionSetVariableValue \ 
    -X 'DELETE' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 204 No Content

Voicebot Action Start JSON Format

Voicebot Action Start is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`voicebotActionId`	guid	Id of the voicebot action.
`nextActionId`	guid	Id of the next voicebot action.

Get a single Voicebot Action Start

GET voicebot/voicebotActions/{id}/voicebotActionStart

Parameters:

No Parameters

Response:

Voicebot Action Start

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionStart \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

{
  "voicebotActionId": "",
  "nextActionId": "f526f2fc-49a6-4e20-b954-e0d22824d017"
}

Update the Voicebot Action Start

PUT voicebot/voicebotActions/{id}/voicebotActionStart

Parameters:

Name	Type	in	Required	Description
`nextActionId`	guid	body	no	Id of the next voicebot action.

Response:

Voicebot Action Start

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionStart \ 
    -X 'PUT' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"nextActionId":"f526f2fc-49a6-4e20-b954-e0d22824d017"}'

Response:

HTTP/1.1 200 OK

{
  "voicebotActionId": "",
  "nextActionId": "f526f2fc-49a6-4e20-b954-e0d22824d017"
}

Remove the Voicebot Action Start

DELETE voicebot/voicebotActions/{id}/voicebotActionStart

Parameters:

No Parameters

Response:

No Content

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionStart \ 
    -X 'DELETE' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 204 No Content

Voicebot Action Transfer Call JSON Format

Voicebot Action Transfer Call is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`voicebotActionId`	guid	Id of the voicebot action.
`actionIdWhenTransferFailed`	guid	Voice Bot Action object.
`transferTo`	string	Transfer to agent, department or routing rules.

Get a single Voicebot Action Transfer Call

GET voicebot/voicebotActions/{id}/voicebotActionTransferCall

Parameters:

No Parameters

Response:

Voicebot Action Transfer Call

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionTransferCall \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

{
  "voicebotActionId": "",
  "actionIdWhenTransferFailed": "9ffce41d-260c-4df0-a0e7-95136c4fadf2",
  "transferTo": ""
}

Update the Voicebot Action Transfer Call

PUT voicebot/voicebotActions/{id}/voicebotActionTransferCall

Parameters:

Name	Type	in	Required	Description
`actionIdWhenTransferFailed`	guid	body	no	Voice Bot Action object.
`transferTo`	string	body	no	Transfer to agent, department or routing rules.

Response:

Voicebot Action Transfer Call

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionTransferCall \ 
    -X 'PUT' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"actionIdWhenTransferFailed":"9ffce41d-260c-4df0-a0e7-95136c4fadf2","transferTo":""}'

Response:

HTTP/1.1 200 OK

{
  "voicebotActionId": "",
  "actionIdWhenTransferFailed": "9ffce41d-260c-4df0-a0e7-95136c4fadf2",
  "transferTo": ""
}

Remove the Voicebot Action Transfer Call

DELETE voicebot/voicebotActions/{id}/voicebotActionTransferCall

Parameters:

No Parameters

Response:

No Content

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionTransferCall \ 
    -X 'DELETE' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 204 No Content

Voicebot Action Webhook JSON Format

Voicebot Action Webhook is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`ifSendChatTranscript`	bool	If send the chat transcript to 3rd party system.
`url`	string	URL of the webhook request.
`voicebotActionId`	guid	Id of the voicebot action.
`otherResponseToActionId`	guid	Id of the other response to action.
`additionalPostBody`	string	The additional post body of the request.
`voicebotActionWebhookHeaders`	[voicebotActionWebhookHeaders]	Reference to Voicebot Action Webhook Header.
`voicebotActionWebhookResponseCodeToActions`	[voicebotActionWebhookResponseCodeToActions]	Reference to Voicebot Action Webhook Response Code To Action.
`voicebotActionWebhookResponseToVariables`	[voicebotActionWebhookResponseToVariables]	Reference to Voicebot Action Webhook Response To Variable.

Get a single Voicebot Action Webhook

GET voicebot/voicebotActions/{id}/voicebotActionWebhook

Parameters:

Name	Type	in	Required	Description
`include`	string	query	no	Allowed values are `voicebotActionWebhookHeader`, `voicebotActionWebhookResponseCodeToAction`, `voicebotActionWebhookResponseToVariable`.

Response:

Voicebot Action Webhook

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionWebhook \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

{
  "ifSendChatTranscript": true,
  "url": "",
  "voicebotActionId": "",
  "otherResponseToActionId": "64760a4e-d78e-4f7c-961d-fcbcb0cd9ea7",
  "additionalPostBody": "",
  "voicebotActionWebhookHeaders": [
      {
          "value": "",
          "id": "44018834-86bf-4109-8061-afe3f98733f1",
          "order": 1,
          "key": "",
          "voicebotActionId": ""
      }
  ],
  "voicebotActionWebhookResponseCodeToActions": [
      {
          "responseCode": "",
          "nextActionId": "44018834-86bf-4109-8061-afe3f98733f1",
          "order": 1,
          "id": "44018834-86bf-4109-8061-afe3f98733f1",
          "voicebotActionId": ""
      }
  ],
  "voicebotActionWebhookResponseToVariables": [
      {
          "voicebotActionId": "",
          "order": 1,
          "id": "44018834-86bf-4109-8061-afe3f98733f1",
          "responseKey": "",
          "variableName": ""
      }
  ]
}

Update the Voicebot Action Webhook

PUT voicebot/voicebotActions/{id}/voicebotActionWebhook

Parameters:

Name	Type	in	Required	Description
`ifSendChatTranscript`	bool	body	no	If send the chat transcript to 3rd party system.
`url`	string	body	no	URL of the webhook request.
`otherResponseToActionId`	guid	body	no	Id of the other response to action.
`additionalPostBody`	string	body	no	The additional post body of the request.
`voicebotActionWebhookHeaders`	[voicebotActionWebhookHeaders]	body	no	Reference to Voicebot Action Webhook Header.
`voicebotActionWebhookResponseCodeToActions`	[voicebotActionWebhookResponseCodeToActions]	body	no	Reference to Voicebot Action Webhook Response Code To Action.
`voicebotActionWebhookResponseToVariables`	[voicebotActionWebhookResponseToVariables]	body	no	Reference to Voicebot Action Webhook Response To Variable.

Response:

Voicebot Action Webhook

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionWebhook \ 
    -X 'PUT' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"ifSendChatTranscript":true,"url":"","otherResponseToActionId":"64760a4e-d78e-4f7c-961d-fcbcb0cd9ea7","additionalPostBody":"","voicebotActionWebhookHeaders":[{"value":"","order":1,"key":""}],"voicebotActionWebhookResponseCodeToActions":[{"responseCode":"","nextActionId":"44018834-86bf-4109-8061-afe3f98733f1","order":1}],"voicebotActionWebhookResponseToVariables":[{"order":1,"responseKey":"","variableName":""}]}'

Response:

HTTP/1.1 200 OK

{
  "ifSendChatTranscript": true,
  "url": "",
  "voicebotActionId": "",
  "otherResponseToActionId": "64760a4e-d78e-4f7c-961d-fcbcb0cd9ea7",
  "additionalPostBody": "",
  "voicebotActionWebhookHeaders": [
      {
          "value": "",
          "id": "44018834-86bf-4109-8061-afe3f98733f1",
          "order": 1,
          "key": "",
          "voicebotActionId": ""
      }
  ],
  "voicebotActionWebhookResponseCodeToActions": [
      {
          "responseCode": "",
          "nextActionId": "44018834-86bf-4109-8061-afe3f98733f1",
          "order": 1,
          "id": "44018834-86bf-4109-8061-afe3f98733f1",
          "voicebotActionId": ""
      }
  ],
  "voicebotActionWebhookResponseToVariables": [
      {
          "voicebotActionId": "",
          "order": 1,
          "id": "44018834-86bf-4109-8061-afe3f98733f1",
          "responseKey": "",
          "variableName": ""
      }
  ]
}

Remove the Voicebot Action Webhook

DELETE voicebot/voicebotActions/{id}/voicebotActionWebhook

Parameters:

No Parameters

Response:

No Content

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActions//voicebotActionWebhook \ 
    -X 'DELETE' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 204 No Content

Voicebot Action Webhook Header JSON Format

Voicebot Action Webhook Header is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`value`	string
`id`	guid
`order`	integer
`key`	string
`voicebotActionId`	guid

Get the list of Voicebot Action Webhook Headers

GET voicebot/voicebotActionWebhookHeaders

Parameters:

No Parameters

Response:

An array of Voicebot Action Webhook Header

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActionWebhookHeaders \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

[
  {
      "value": "",
      "id": "44018834-86bf-4109-8061-afe3f98733f1",
      "order": 1,
      "key": "",
      "voicebotActionId": ""
  }
]

Get a single Voicebot Action Webhook Header

GET voicebot/voicebotActionWebhookHeaders/{id}

Parameters:

No Parameters

Response:

Voicebot Action Webhook Header

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActionWebhookHeaders/44018834-86bf-4109-8061-afe3f98733f1 \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

{
  "value": "",
  "id": "44018834-86bf-4109-8061-afe3f98733f1",
  "order": 1,
  "key": "",
  "voicebotActionId": ""
}

Create a new Voicebot Action Webhook Header

POST voicebot/voicebotActionWebhookHeaders

Parameters:

Name	Type	in	Required
`value`	string	body	no
`order`	integer	body	no
`key`	string	body	no
`voicebotActionId`	guid	body	yes

Response:

Voicebot Action Webhook Header

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActionWebhookHeaders \ 
    -X 'POST' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"value":"","order":1,"key":"","voicebotActionId":""}'

Response:

HTTP/1.1 201 Created

{
  "value": "",
  "id": "44018834-86bf-4109-8061-afe3f98733f1",
  "order": 1,
  "key": "",
  "voicebotActionId": ""
}

Update the Voicebot Action Webhook Header

PUT voicebot/voicebotActionWebhookHeaders/{id}

Parameters:

Name	Type	in	Required
`value`	string	body	no
`order`	integer	body	no
`key`	string	body	no
`voicebotActionId`	guid	body	yes

Response:

Voicebot Action Webhook Header

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActionWebhookHeaders/44018834-86bf-4109-8061-afe3f98733f1 \ 
    -X 'PUT' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"value":"","order":1,"key":"","voicebotActionId":""}'

Response:

HTTP/1.1 200 OK

{
  "value": "",
  "id": "44018834-86bf-4109-8061-afe3f98733f1",
  "order": 1,
  "key": "",
  "voicebotActionId": ""
}

Remove the Voicebot Action Webhook Header

DELETE voicebot/voicebotActionWebhookHeaders/{id}

Parameters:

No Parameters

Response:

No Content

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActionWebhookHeaders/44018834-86bf-4109-8061-afe3f98733f1 \ 
    -X 'DELETE' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 204 No Content

Voicebot Action Webhook Response Code To Action JSON Format

Voicebot Action Webhook Response Code To Action is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`responseCode`	string
`nextActionId`	guid
`order`	integer
`id`	guid
`voicebotActionId`	guid

Get the list of Voicebot Action Webhook Response Code To Actions

GET voicebot/voicebotActionWebhookResponseCodeToActions

Parameters:

No Parameters

Response:

An array of Voicebot Action Webhook Response Code To Action

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActionWebhookResponseCodeToActions \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

[
  {
      "responseCode": "",
      "nextActionId": "44018834-86bf-4109-8061-afe3f98733f1",
      "order": 1,
      "id": "44018834-86bf-4109-8061-afe3f98733f1",
      "voicebotActionId": ""
  }
]

Get a single Voicebot Action Webhook Response Code To Action

GET voicebot/voicebotActionWebhookResponseCodeToActions/{id}

Parameters:

No Parameters

Response:

Voicebot Action Webhook Response Code To Action

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActionWebhookResponseCodeToActions/44018834-86bf-4109-8061-afe3f98733f1 \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

{
  "responseCode": "",
  "nextActionId": "44018834-86bf-4109-8061-afe3f98733f1",
  "order": 1,
  "id": "44018834-86bf-4109-8061-afe3f98733f1",
  "voicebotActionId": ""
}

Create a new Voicebot Action Webhook Response Code To Action

POST voicebot/voicebotActionWebhookResponseCodeToActions

Parameters:

Name	Type	in	Required
`responseCode`	string	body	no
`nextActionId`	guid	body	no
`order`	integer	body	no
`voicebotActionId`	guid	body	yes

Response:

Voicebot Action Webhook Response Code To Action

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActionWebhookResponseCodeToActions \ 
    -X 'POST' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"responseCode":"","nextActionId":"44018834-86bf-4109-8061-afe3f98733f1","order":1,"voicebotActionId":""}'

Response:

HTTP/1.1 201 Created

{
  "responseCode": "",
  "nextActionId": "44018834-86bf-4109-8061-afe3f98733f1",
  "order": 1,
  "id": "44018834-86bf-4109-8061-afe3f98733f1",
  "voicebotActionId": ""
}

Update the Voicebot Action Webhook Response Code To Action

PUT voicebot/voicebotActionWebhookResponseCodeToActions/{id}

Parameters:

Name	Type	in	Required
`responseCode`	string	body	no
`nextActionId`	guid	body	no
`order`	integer	body	no
`voicebotActionId`	guid	body	yes

Response:

Voicebot Action Webhook Response Code To Action

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActionWebhookResponseCodeToActions/44018834-86bf-4109-8061-afe3f98733f1 \ 
    -X 'PUT' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"responseCode":"","nextActionId":"44018834-86bf-4109-8061-afe3f98733f1","order":1,"voicebotActionId":""}'

Response:

HTTP/1.1 200 OK

{
  "responseCode": "",
  "nextActionId": "44018834-86bf-4109-8061-afe3f98733f1",
  "order": 1,
  "id": "44018834-86bf-4109-8061-afe3f98733f1",
  "voicebotActionId": ""
}

Remove the Voicebot Action Webhook Response Code To Action

DELETE voicebot/voicebotActionWebhookResponseCodeToActions/{id}

Parameters:

No Parameters

Response:

No Content

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActionWebhookResponseCodeToActions/44018834-86bf-4109-8061-afe3f98733f1 \ 
    -X 'DELETE' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 204 No Content

Voicebot Action Webhook Response To Variable JSON Format

Voicebot Action Webhook Response To Variable is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`voicebotActionId`	guid
`order`	integer
`id`	guid
`responseKey`	string
`variableName`	string

Get the list of Voicebot Action Webhook Response To Variables

GET voicebot/voicebotActionWebhookResponseToVariables

Parameters:

No Parameters

Response:

An array of Voicebot Action Webhook Response To Variable

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActionWebhookResponseToVariables \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

[
  {
      "voicebotActionId": "",
      "order": 1,
      "id": "44018834-86bf-4109-8061-afe3f98733f1",
      "responseKey": "",
      "variableName": ""
  }
]

Get a single Voicebot Action Webhook Response To Variable

GET voicebot/voicebotActionWebhookResponseToVariables/{id}

Parameters:

No Parameters

Response:

Voicebot Action Webhook Response To Variable

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActionWebhookResponseToVariables/44018834-86bf-4109-8061-afe3f98733f1 \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

{
  "voicebotActionId": "",
  "order": 1,
  "id": "44018834-86bf-4109-8061-afe3f98733f1",
  "responseKey": "",
  "variableName": ""
}

Create a new Voicebot Action Webhook Response To Variable

POST voicebot/voicebotActionWebhookResponseToVariables

Parameters:

Name	Type	in	Required
`voicebotActionId`	guid	body	yes
`order`	integer	body	no
`responseKey`	string	body	no
`variableName`	string	body	no

Response:

Voicebot Action Webhook Response To Variable

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActionWebhookResponseToVariables \ 
    -X 'POST' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"voicebotActionId":"","order":1,"responseKey":"","variableName":""}'

Response:

HTTP/1.1 201 Created

{
  "voicebotActionId": "",
  "order": 1,
  "id": "44018834-86bf-4109-8061-afe3f98733f1",
  "responseKey": "",
  "variableName": ""
}

Update the Voicebot Action Webhook Response To Variable

PUT voicebot/voicebotActionWebhookResponseToVariables/{id}

Parameters:

Name	Type	in	Required
`voicebotActionId`	guid	body	yes
`order`	integer	body	no
`responseKey`	string	body	no
`variableName`	string	body	no

Response:

Voicebot Action Webhook Response To Variable

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActionWebhookResponseToVariables/44018834-86bf-4109-8061-afe3f98733f1 \ 
    -X 'PUT' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"voicebotActionId":"","order":1,"responseKey":"","variableName":""}'

Response:

HTTP/1.1 200 OK

{
  "voicebotActionId": "",
  "order": 1,
  "id": "44018834-86bf-4109-8061-afe3f98733f1",
  "responseKey": "",
  "variableName": ""
}

Remove the Voicebot Action Webhook Response To Variable

DELETE voicebot/voicebotActionWebhookResponseToVariables/{id}

Parameters:

No Parameters

Response:

No Content

Example

Sample Request:

curl https://api11.comm100.io/v4/voicebot/voicebotActionWebhookResponseToVariables/44018834-86bf-4109-8061-afe3f98733f1 \ 
    -X 'DELETE' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 204 No Content

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What's Next

VoiceBot Call Log

Table of contents

VoiceBot Action

VoiceBot Action

VoiceBot Action

VoiceBot Action JSON Format

Get the list of VoiceBot Action

Parameters:

Response:

Example

Get a single VoiceBot Action

Parameters:

Response:

Example

Create a new VoiceBot Action

Parameters:

Response:

Example

Update the VoiceBot Action

Parameters:

Response:

Example

Remove the VoiceBot Action

Parameters:

Response:

Example

Voice Bot Action Clear Value JSON Format

Get a single Voice Bot Action Clear Value

Parameters:

Response:

Example

Update the Voice Bot Action Clear Value

Parameters:

Response:

Example

Remove the Voice Bot Action Clear Value

Parameters:

Response:

Example

Voice Bot Action Collect DTMF Digits JSON Format

Get a single Voice Bot Action Collect DTMF Digits

Parameters:

Response:

Example

Update the Voice Bot Action Collect DTMF Digits

Parameters:

Response:

Example

Remove the Voice Bot Action Collect DTMF Digits

Parameters:

Response:

Example

Voice Bot Action Collect Speech Response JSON Format

Get a single Voice Bot Action Collect Speech Response

Parameters:

Response:

Example

Update the Voice Bot Action Collect Speech Response

Parameters:

Response:

Example

Remove the Voice Bot Action Collect Speech Response

Parameters:

Response:

Example

Voicebot Action Condition JSON Format

Get a single Voicebot Action Condition

Parameters:

Response:

Example

Update the Voicebot Action Condition

Parameters:

Response:

Example

Remove the Voicebot Action Condition

Parameters:

Response:

Example

Voicebot Action Condition Case JSON Format

Get the list of Voicebot Action Condition Cases

Parameters:

Response:

Example