Getting Started with Comm100

Comm100 is a global provider of digital omnichannel customer engagement solutions.

Get to know the Comm100 customer service platform

• Live Chat
  Getting started with Live Chat requires creating your team, configuring the features you want to use, customizing the look and feel of the Live Chat window so it looks good on your website, and then adding the Live Chat widget to your website once you are ready. To learn more on getting started with Live Chat, see this article.

• Bots & Automation
  From natural language conversations to powerful agent-facing productivity tools, Bots & Automation help you easily scale your customer service program. It acts like your human live chat agents, helping your customers get answers to their questions and accomplish their goals. To learn more on getting started with Bot, see this article.

• Ticketing & Messaging
  Getting started with Ticketing & Messaging requires configuring and managing tickets from your ticketing & messaging channels. All support request from visitors via multiple channels is generated as Tickets. You can add your social and SMS channel accounts to Comm100. To learn more on getting started with Ticketing & Messaging, see this article.

• Knowledge Base
  Self-service is often the fastest and easiest way to solve the most customer questions. Our robust knowledge base has the answer. It integrates with our Live Chat system seemlessly. This allows your customers to perform a knowledge base search within the chat window before they start chatting, helping to reduce the number of common queries coming through to your agents. To learn more on integrating Knowledge Base, see this article.

Visit Comm100 website for more details.

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