Extend Agent Console by Apps

Introduction This article introduces how to develop an app to extend the Live Chat Tab in the Agent Console with step-by-step instructions. You can learn to display current visitor info in the chat tab. You can also use Server API(Restful) and...

Introduction This article introduces how to develop an app to extend the Ticketing & Messaging Tab in the Agent Console with step-by-step instructions. You can learn how to display current agent information in the Ticketing & Messaging t...

Introduction This article introduces how to develop an app to extend the Chat Toolbar in the Agent Console. You can learn how to add an icon in the chat toolbar by implementing the click event "agentconsole.livechat.toolbar.icon.click" API . ...

Introduction This article introduces how to develop an app to extend visitor badge in the Agent Console. You can learn how to add an icon beside the visitor avatar by implementing the click event "agentconsole.livechat.visitorBadge.click" API ....

Introduction This article introduces how to develop an app to extend left tab in the Agent Console. We will show you how to add a new tab in the Agent Console in this example. You can also use Server API(Restful) and App API(JavaScript) to i...

Introduction This article introduces how to develop an app to extend top bar in the Agent Console. We will show you how to add an icon button in the Agent Console in this example. You can also use Server API(Restful) and App API(JavaScript) ...