Integration Background

With increasing competition, businesses need to focus on providing the best customer experience (CX) possible: one that is consistent, effective, and meets the needs of customers. In regards to communication, multichannel solutions are an excellent way to streamline incoming queries, improve efficiency amongst agents and boost customer satisfaction. One platform to combine VoIP, live chat, web conferencing, call queues, and so on is definitely the best approach you are looking for to reach your customers.

What is Comm100

Comm100 is an omnichannel customer engagement platform that enables you to provide customer service anytime and anywhere. Encompassing almost all the popular customer service channels including live chat, email, and social media messages, Comm100 enables you to connect with and support your customers within one platform more efficiently.
Empowered by smart AI, Comm100 chatbots and automation tools save time for both your customers and agents. By providing the AI-powered solution functioning in all the customer service channels, Comm100 allows you to deliver reliable, round-the-clock customer service with minimal customer effort.

The Comm100 solution offers Live Chat, Ticketing & Messaging, Bot, and Knowledge Base, each with robust features:

• Live Chat

Comm100 Live Chat is a real-time chatting software providing powerful functionalities such as audio and video chat, co-browsing, auto-translation, and so on.

• Ticketing & Messaging

Comm100 Ticketing & Messaging is an easy-to-use platform to handle all messages from multiple channels including Email, Facebook, Twitter, WhatsApp, SMS, Instagram, Telegram, WeChat, Line, and more to come.

• Bot

Comm100 Bots ranges from Task Bot for automating simple tasks, to NLP-based Chatbot, Agent Assist, and Voice Bot. Smart AI automation allows you to provide 24/7 customer service with a better customer experience.

• Knowledge Base

Comm100 Knowledge Base is a self-service help resource platform that enables agents and customers to find detailed answers quickly. Knowledge Base increases efficiency for both the agent and the customer side.

Benefits of Comm100 and VoIP Integration

Comm100 system comes with high extensibility. A VoIP system provides all the options that phone channel services may require, like voicemail, call forwarding, call waiting, conference calling, and so on. However, every customer has their preferred way of communicating and expects services in more digital channels. Comm100 integration is a perfect choice for such business requirements.

Combining the Comm100 system with a VoIP system allows you to provide a stronger customer service solution and increase customer satisfaction. In the meanwhile, you can extend the existing customer base to other user groups with different preferences. The integration also keeps a consistent user experience with the same look and feel.

• For a VoIP system, after being integrated with the Comm100 platform, you can extend customer engagement through many more channels other than voice, with AI automation improving efficiency and customer experience.
  

• For the Comm100 solution, after being integrated with a VoIP system, you can provide phone call services to customers, and your agents do not need to pay any effort to adapt to the new channel.
  

Business is on the rise and so are the strategies and tools to help business. With both Comm100 and VoIP, on-hold and turnaround times for customers will be significantly reduced. Queries will be answered more quickly too. Most importantly, both parties can benefit from providing an engaging customer experience with multiple channels and gaining quality leads from each other’s platforms. Think of incorporating these two services and start experiencing a great acceleration in business. This will lead to providing the best customer care.