---
title: "Event log"
slug: "server-api-ticketing-event-log"
updated: 2022-06-16T07:23:55Z
published: 2022-06-16T07:23:55Z
canonical: "developer.comm100.com/server-api-ticketing-event-log"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://developer.comm100.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Event log

## Event log

Log of the ticket event.

- `Event logs` - Event logs Manage
  - `GET ticketing/eventLogs/{id}` - [Get a single Event log](/docs/server-api-ticketing-event-log#get-a-single-event-log)
  - `GET ticketing/tickets/{id}/eventLogs` - [Get the list of Event logs](/docs/server-api-ticketing-event-log#get-the-list-of-event-logs)

### Event log JSON Format

Event log is represented as simple flat JSON objects with the following keys:

| Name | Type | Description |
| --- | --- | --- |
| `id` | guid | Id of the event log. |
| `ticketId` | selfIncrementId | Id of the ticket which the event log is related to. |
| `createdTime` | datetime | Time when the event log was created. |
| `type` | string | Type of the event log. Allowed values are "edited", "deleted", "recovered", "merged", "draftSaved", "draftDiscarded", "SLARecordAdded", "SLARecordUpdated", "SLARecordDeleted". |
| `createdById` | guid | Id of the role(agent, visitor, system) who triggered the event. |
| `detail` | string | Description of the event log. |
| `createdByType` | string | Type of the role who triggered the event. Allowed values are "contact", "visitor", "chatbot", "channelAccount", "system", "agent". |

### Get a single Event log

`GET ticketing/eventLogs/{id}`

- #### Parameters:

No Parameters

- #### Response:

[Event log](/docs/server-api-ticketing-event-log#event-log-json-format)

- #### Example

Sample Request:

```
curl https://api11.comm100.io/v4/ticketing/eventLogs/aa3f71ac-e64e-492f-ae4f-9be6de29321a \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \
```

Response:

HTTP/1.1 200 OK

```
{
  "id": "aa3f71ac-e64e-492f-ae4f-9be6de29321a",
  "ticketId": "11",
  "createdTime": "2021-05-06T08:29:00.973Z",
  "type": "edited",
  "createdById": "00000000-0000-0000-0000-000000000000",
  "detail": "System updated the Assignee from 'Unassigned' to 'comm100'.",
  "createdByType": "system"
}
```

### Get the list of Event logs

`GET ticketing/tickets/{id}/eventLogs`

- #### Parameters:

No Parameters

- #### Response:

An array of [Event log](/docs/server-api-ticketing-event-log#event-log-json-format)

- #### Example

Sample Request:

```
curl https://api11.comm100.io/v4/ticketing/tickets/aa3f71ac-e64e-492f-ae4f-9be6de29321a/eventLogs \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \
```

Response:

HTTP/1.1 200 OK

```
[
  {
      "id": "aa3f71ac-e64e-492f-ae4f-9be6de29321a",
      "ticketId": "11",
      "createdTime": "2021-05-06T08:29:00.973Z",
      "type": "edited",
      "createdById": "00000000-0000-0000-0000-000000000000",
      "detail": "System updated the Assignee from 'Unassigned' to 'comm100'.",
      "createdByType": "system"
  }
]
```