Agent

27 Oct 2022
9 Minutes to read

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Agent

Updated on 27 Oct 2022
9 Minutes to read

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Agent

You need the Manage Agent & Agent Roles permission to manage agents.

Agents - Agents Manage
- GET global/agents - Get the list of Agents
- GET global/agents/{id} - Get a single Agent
- POST global/agents - Create a new Agent
- POST Global/agents/{id}:changePassword - Change the agent's password
- POST Global/agents/{id}:unlock - Unlock the Agent
- PUT global/agents/{id} - Update the Agent
- DELETE global/agents/{id} - Remove the Agent

Agent JSON Format

Agent is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`id`	guid	Id of the agent.
`email`	string	Agent login email.
`displayName`	string	Different Agents can have the same Display Name. If not display name given, will be set by both first name and last name.
`firstName`	string	First name of the agent.
`lastName`	string	Last name of the agent.
`isAdmin`	bool	Whether the agent is an administrator or not.
`isActive`	bool	Whether the agent is active or not.
`phone`	string	Phone number of the agent.
`title`	string	Title of the agent.
`bio`	string	Bio info of the agent. You can pass both plaintext and base64 encoded text. If the request containing plaintext is blocked by comm100 WAF, use base64 format. When using base64, add "data:text/plain;base64," before the content.
`timeZone`	string	Time zone of the agent. Value includes all Time Zone Option identifiers, if not selected, will use the time zone selected in site profile.
`datetimeFormat`	string	Date & Time format selected by agents to display on the site. Allowed values are "YYYY/MM/DD HH:mm:ss", "YYYY-MM-DD HH:mm:ss", "MM/DD/YYYY HH:mm:ss", "MM-DD-YYYY HH:mm:ss", "DD/MM/YYYY HH:mm:ss", "DD-MM-YYYY HH:mm:ss".
`createdTime`	datetime	Time when the agent was created.
`isLocked`	bool	Whether the account is locked or not.
`lockedTime`	datetime	Time when the agent account got locked.
`ifCustomizeAvatar`	bool	Whether the agent avatar is customized or not.
`customizeAvatar`	image	Customized avatar of agent.
`systemAvatarId`	guid	Id of system avatar.
`avatar`	string	Avatar of the agent.
`permissionIds`	array	The list of permission identifiers.
`departmentIds`	array	Id of the selected agents for this department.
`roleIds`	array	The selected agents for this role.If not offered, will use role identifier of "AllAgents" as default.
`skillIds`	array	The skills for the selected agents.
`superAgentId`	guid	The super agent id When the agent is a super agent, "00000000-0000-0000-0000-000000000000" means agent is not a super agent.
`language`	string	The control panel display language.
`isDeleted`	bool	Whether the agent is deleted or not.
`externalId`	string	External id of the thirdparty system.
`shiftIds`	array	The shifts for the selected agents.
`chatbotStartTriggerActionIds`	array	The chatbot smart trigger actions for the selected agents.
`triggerIds`	array	The chatbot smart triggers for the selected agents.
`segmentIds`	array	The segmentations for the selected agents.
`isSeat`	bool	Whether agent is counted into purchased agent license number or not.
`lastLoginTime`	datetime	The time of the last login to Comm100 account(Control Panel or Agent Console).

Get the list of Agents

GET global/agents

Parameters:

Name	Type	in	Required	Description
`keywords`	string	query	no	Filter by keywords in agent display name and email.
`departmentId`	string	query	no	Id of the department.
`roleId`	string	query	no	Id of the role.
`include`	string	query	no	Allowed values are "department", "role", "systemAvatar", "shift", "permission","siteAgentActivity".

Response:

An array of Agent

Example

Sample Request:

curl https://api11.comm100.io/v4/global/agents \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

[
  {
      "avatar": "https://api11.comm100.io/Global/agents/2e4e44a0-3910-41e7-a9b5-b7cfe8f2d52d/avatar?SiteId=70000687&version=920b345dfe5d42cf0441305e5a1191dc",
      "id": "2e4e44a0-3910-41e7-a9b5-b7cfe8f2d52d",
      "superAgentId": "00000000-0000-0000-0000-000000000000",
      "email": "test@2.ccc",
      "displayName": "test Comm100",
      "firstName": "test",
      "lastName": "Comm100",
      "isAdmin": true,
      "isActive": true,
      "phone": "",
      "title": "",
      "bio": "",
      "timeZone": "Hawaiian Standard Time",
      "datetimeFormat": "YYYY/MM/DD HH:mm:ss",
      "systemAvatarId": "2d83d4fd-3114-eb11-80fc-00155d081d0b",
      "ifCustomizeAvatar": false,
      "customizeAvatar": null,
      "createdTime": "2022-06-28T07:46:57.3466667Z",
      "isLocked": false,
      "lockedTime": "1900-01-01T00:00:00Z",
      "language": "zh-CN",
      "isSeat": true,
      "isDeleted": false,
      "externalId": "",
      "permissionIds": [
          1
      ],
      "departmentIds": [
          "b6ff11d8-0be7-4e99-b8c7-5a7ab501c69b"
      ],
      "roleIds": [
          "e0bf1302-d145-eb11-8100-00155d081d0b"
      ],
     "shiftIds": [
         "3db96458-9446-466a-a0b8-49d469185825",
         "1dfd687b-68e8-4870-95e0-68052fd08bb5",
         "514fdca0-df42-4f25-b919-15633e4cd59d"
      ],
     "chatbotSmartTriggerActionIds": [
        "27147759-44f7-495e-a9ca-e49c5b58ca09"
      ],
     "triggerIds": [
        "d84427d9-6ea6-440f-8d31-3d55d98f7aff",
        "dd6e6fa6-d543-4407-8d58-6694402566bb"
      ],
     "segmentIds": [
        "7f8c4778-2126-4ff3-a4ba-9089cf24159c"
      ],
     "skillIds": [
        "ec79aeb2-d88d-46ac-b391-9d2828992224"
     ]
  }
]

Get a single Agent

GET global/agents/{id}

Parameters:

Name	Type	in	Required	Description
`include`	string	query	no	Allowed values are "department", "role", "systemAvatar", "shift", "permission".

Response:

Agent

Example

Sample Request:

curl https://api11.comm100.io/v4/global/agents/c2c165b7-d5ce-40e5-a492-f586f514a062 \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

{
  "avatar": "https://api11.comm100.io/Global/agents/2e4e44a0-3910-41e7-a9b5-b7cfe8f2d52d/avatar?SiteId=70000687&version=920b345dfe5d42cf0441305e5a1191dc",
  "id": "2e4e44a0-3910-41e7-a9b5-b7cfe8f2d52d",
  "superAgentId": "00000000-0000-0000-0000-000000000000",
  "email": "1@2.ouath",
  "displayName": "aaa s211 -  212",
  "firstName": "aaa",
  "lastName": "s211212",
  "isAdmin": true,
  "isActive": true,
  "phone": "",
  "title": "",
  "bio": "",
  "timeZone": "Hawaiian Standard Time",
  "datetimeFormat": "YYYY/MM/DD HH:mm:ss",
  "systemAvatarId": "2d83d4fd-3114-eb11-80fc-00155d081d0b",
  "ifCustomizeAvatar": false,
  "customizeAvatar": null,
  "createdTime": "2022-06-28T07:46:57.3466667Z",
  "isLocked": false,
  "lockedTime": "1900-01-01T00:00:00Z",
  "language": "zh-CN",
  "isDeleted": false,
  "externalId": "",
  "permissionIds": [
      1
  ],
  "departmentIds": [
      "b6ff11d8-0be7-4e99-b8c7-5a7ab501c69b"
  ],
  "roleIds": [
      "e0bf1302-d145-eb11-8100-00155d081d0b"
  ],
  "shiftIds": [
         "3db96458-9446-466a-a0b8-49d469185825",
         "1dfd687b-68e8-4870-95e0-68052fd08bb5",
         "514fdca0-df42-4f25-b919-15633e4cd59d"
  ],
  "chatbotSmartTriggerActionIds": [
        "27147759-44f7-495e-a9ca-e49c5b58ca09"
  ],
  "triggerIds": [
        "d84427d9-6ea6-440f-8d31-3d55d98f7aff",
        "dd6e6fa6-d543-4407-8d58-6694402566bb"
  ],
  "segmentIds": [
        "7f8c4778-2126-4ff3-a4ba-9089cf24159c"
  ],
  "skillIds": [
        "ec79aeb2-d88d-46ac-b391-9d2828992224"
  ],
  "lastLoginTime": "2022-07-04T01:03:32.7413361Z"
}

Create a new Agent

POST global/agents

Parameters:

Name	Type	in	Required	Description
`email`	string	body	yes	Agent login email.
`password`	string	body	yes	Login password of the agent.
`displayName`	string	body	yes	Different Agents can have the same Display Name. If not display name given, will be set by both first name and last name.
`firstName`	string	body	yes	First name of the agent.
`lastName`	string	body	yes	Last name of the agent.
`isAdmin`	bool	body	no	Whether the agent is an administrator or not.
`isActive`	bool	body	no	Whether the agent is active or not.
`phone`	string	body	no	Phone number of the agent.
`title`	string	body	no	Title of the agent.
`bio`	string	body	no	Bio info of the agent. You can pass both plaintext and base64 encoded text. If the request containing plaintext is blocked by comm100 WAF, use base64 format. When using base64, add "data:text/plain;base64," before the content.
`timeZone`	string	body	yes	Time zone of the agent. Value includes all Time Zone Option identifiers, if not selected, will use the time zone selected in site profile.
`datetimeFormat`	string	body	yes	Date & Time format selected by agents to display on the site. Allowed values are "YYYY/MM/DD HH:mm:ss", "YYYY-MM-DD HH:mm:ss", "MM/DD/YYYY HH:mm:ss", "MM-DD-YYYY HH:mm:ss", "DD/MM/YYYY HH:mm:ss", "DD-MM-YYYY HH:mm:ss".
`createdTime`	datetime	body	no	Time when the agent was created.
`ifCustomizeAvatar`	bool	body	no	Whether the agent avatar is customized or not.
`customizeAvatar`	image	body	no	Customized avatar of agent.
`systemAvatarId`	guid	body	no	Id of system avatar.
`isLocked`	bool	body	no	Whether the account is locked or not.
`lockedTime`	datetime	body	no	Time when the agent account got locked.
`isDeleted`	bool	body	no	Whether the agent is deleted or not.
`language`	string	body	no	The control panel display language.
`superAgentId`	guid	body	no	The super agent id When the agent is a super agent, "00000000-0000-0000-0000-000000000000" means agent is not a super agent.
`externalId`	string	body	no	External id of the thirdparty system.
`avatar`	string	body	no	Avatar of the agent.
`permissionIds`	array	body	no	The list of permission identifiers.
`departmentIds`	array	body	no	Id of the selected agents for this department.
`roleIds`	array	body	no	The selected agents for this role.If not offered, will use role identifier of "AllAgents" as default.
`shiftIds`	array	body	no	The shifts for the selected agents.
`chatbotSmartTriggerActionIds`	array	body	no	The chatbot smart trigger actions for the selected agents.
`triggerIds`	array	body	no	The chatbot smart triggers for the selected agents.
`segmentIds`	array	body	no	The segmentations for the selected agents.
`skillIds`	array	body	no	The skills for the selected agents.

Response:

Agent

Example

Sample Request:

curl https://api11.comm100.io/v4/global/agents \ 
    -X 'POST' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"email":"andy@comm100.com","password":"abc1234.","displayName":"Andy Liao","firstName":"Andy","lastName":"Liao","isAdmin":true,"isActive":true,"phone":"13712345678","title":"Manager","bio":"Hello, I am Andy","timeZone":"Pacific Standard Time","datetimeFormat":"YYYY/MM/DD HH:mm:ss","createdTime":"2020-12-25T06:01:00.913Z","isLocked":true,"lockedTime":"2020-12-25T06:01:00.93Z","ifCustomizeAvatar":true,"customizeAvatar":"https://dash11.comm100.io/Global/agents/c1ad60f8-e2e1-47d2-ad50-8b5de24d2b06/customizeAvatar?SiteId=10000&amp;version=6e7b513d20baaf89b84e81e56d365111","systemAvatarId":"1383d4fd-3114-eb11-80fc-00155d081d0b"}'

Response:

HTTP/1.1 201 Created

{
  "avatar": "https://api11.comm100.io/v4/Global/agents/c2c165b7-d5ce-40e5-a492-f586f514a062/avatar",
  "id": "c2c165b7-d5ce-40e5-a492-f586f514a062",
  "email": "andy@comm100.com",
  "displayName": "Andy Liao",
  "firstName": "Andy",
  "lastName": "Liao",
  "isAdmin": true,
  "isActive": true,
  "phone": "13712345678",
  "title": "Manager",
  "bio": "Hello, I am Andy",
  "timeZone": "Pacific Standard Time",
  "datetimeFormat": "YYYY/MM/DD HH:mm:ss",
  "systemAvatarId": "1383d4fd-3114-eb11-80fc-00155d081d0b",
  "ifCustomizeAvatar": true,
  "customizeAvatar": "https://dash11.comm100.io/Global/agents/c1ad60f8-e2e1-47d2-ad50-8b5de24d2b06/customizeAvatar?SiteId=10000&amp;version=6e7b513d20baaf89b84e81e56d365111",
  "createdTime": "2020-12-25T06:01:00.913Z",
  "isLocked": false,
  "lockedTime": "2020-12-25T06:01:00.93Z",
  "isDeleted": false,
  "language": "en",
  "superAgentId": "00000000-0000-0000-0000-000000000000",
  "externalId": "",
  "permissionIds": [
      "45A2EF45-7D46-EB11-8100-00155D081D0B"
  ],
  "departmentIds": [
      "b6ff11d8-0be7-4e99-b8c7-5a7ab501c69b"
  ],
  "roleIds": [
      "e0bf1302-d145-eb11-8100-00155d081d0b"
  ],
  "shiftIds": [],
  "chatbotSmartTriggerActionIds": [],
  "triggerIds": [],
  "segmentIds": [],
  "skillIds": []
}

Change the agent's password

POST Global/agents/{id}:changePassword

Parameters:

Name	Type	in	Required	Description
`password`	string	body	yes	New password of the agent.

Response:

No Content

Example

Sample Request:

curl https://api11.comm100.io/v4/global/agents/edd568c2-9e9f-416c-b98b-17fb03c1ee52:changePassword \ 
    -X 'POST' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"password":"Aa5857dksc"}'

Response:

HTTP/1.1 200 OK

Unlock the agent

POST Global/agents/{id}:unlock

Parameters:

No Parameters

Response:

No Content

Example

Sample Request:

curl https://api11.comm100.io/v4/global/agents/edd568c2-9e9f-416c-b98b-17fb03c1ee52:unlock \ 
    -X 'POST' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \

Response:

HTTP/1.1 200 OK

Update the Agent

PUT global/agents/{id}

Parameters:

Name	Type	in	Required	Description
`email`	string	body	yes	Agent login email.
`displayName`	string	body	yes	Different Agents can have the same Display Name. If not display name given, will be set by both first name and last name.
`firstName`	string	body	yes	First name of the agent.
`lastName`	string	body	yes	Last name of the agent.
`isAdmin`	bool	body	no	Whether the agent is an administrator or not.
`isActive`	bool	body	no	Whether the agent is active or not.
`phone`	string	body	no	Phone number of the agent.
`title`	string	body	no	Title of the agent.
`bio`	string	body	no	Bio info of the agent. You can pass both plaintext and base64 encoded text. If the request containing plaintext is blocked by comm100 WAF, use base64 format. When using base64, add "data:text/plain;base64," before the content.
`timeZone`	string	body	yes	Time zone of the agent. Value includes all Time Zone Option identifiers, if not selected, will use the time zone selected in site profile.
`datetimeFormat`	string	body	yes	Date & Time format selected by agents to display on the site. Allowed values are "YYYY/MM/DD HH:mm:ss", "YYYY-MM-DD HH:mm:ss", "MM/DD/YYYY HH:mm:ss", "MM-DD-YYYY HH:mm:ss", "DD/MM/YYYY HH:mm:ss", "DD-MM-YYYY HH:mm:ss".
`systemAvatarId`	guid	body	no	Id of system avatar.
`ifCustomizeAvatar`	bool	body	no	Whether the agent avatar is customized or not.
`customizeAvatar`	image	body	no	Customized avatar of agent.
`createdTime`	datetime	body	no	Time when the agent was created.
`isLocked`	bool	body	no	Whether the account is locked or not.
`lockedTime`	datetime	body	no	Time when the agent account got locked.
`isDeleted`	bool	body	no	Whether the agent is deleted or not.
`language`	string	body	no	The control panel display language.
`superAgentId`	guid	body	no	The super agent id When the agent is a super agent, "00000000-0000-0000-0000-000000000000" means agent is not a super agent.
`externalId`	string	body	no	External id of the thirdparty system.
`avatar`	string	body	no	Avatar of the agent.
`permissionIds`	array	body	no	The list of permission identifiers.
`departmentIds`	array	body	no	Id of the selected agents for this department.
`roleIds`	array	body	no	The selected agents for this role.If not offered, will use role identifier of "AllAgents" as default.
`shiftIds`	array	body	no	The shifts for the selected agents.
`chatbotSmartTriggerActionIds`	array	body	no	The chatbot smart trigger actions for the selected agents.
`triggerIds`	array	body	no	The chatbot smart triggers for the selected agents.
`segmentIds`	array	body	no	The segmentations for the selected agents.
`skillIds`	array	body	no	The skills for the selected agents.

Response:

Agent

Example

Sample Request:

curl https://api11.comm100.io/v4/global/agents/c2c165b7-d5ce-40e5-a492-f586f514a062 \ 
    -X 'PUT' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"email":"andy@comm100.com","displayName":"Andy Liao","firstName":"Andy","lastName":"Liao","isAdmin":true,"isActive":true,"phone":"13712345678","title":"Manager","bio":"Hello, I am Andy","timeZone":"Pacific Standard Time","datetimeFormat":"YYYY/MM/DD HH:mm:ss","createdTime":"2020-12-25T06:01:00.913Z","isLocked":true,"lockedTime":"2020-12-25T06:01:00.93Z","ifCustomizeAvatar":true,"customizeAvatar":"https://dash11.comm100.io/Global/agents/c1ad60f8-e2e1-47d2-ad50-8b5de24d2b06/customizeAvatar?SiteId=10000&amp;version=6e7b513d20baaf89b84e81e56d365111","systemAvatarId":"1383d4fd-3114-eb11-80fc-00155d081d0b"}'

Response:

HTTP/1.1 200 OK

{
  "avatar": "https://api11.comm100.io/v4/Global/agents/c2c165b7-d5ce-40e5-a492-f586f514a062/avatar",
  "id": "c2c165b7-d5ce-40e5-a492-f586f514a062",
  "email": "andy@comm100.com",
  "displayName": "Andy Liao",
  "firstName": "Andy",
  "lastName": "Liao",
  "isAdmin": true,
  "isActive": true,
  "phone": "13712345678",
  "title": "Manager",
  "bio": "Hello, I am Andy",
  "timeZone": "Pacific Standard Time",
  "datetimeFormat": "YYYY/MM/DD HH:mm:ss",
  "systemAvatarId": "1383d4fd-3114-eb11-80fc-00155d081d0b",
  "ifCustomizeAvatar": true,
  "customizeAvatar": "https://dash11.comm100.io/Global/agents/c1ad60f8-e2e1-47d2-ad50-8b5de24d2b06/customizeAvatar?SiteId=10000&amp;version=6e7b513d20baaf89b84e81e56d365111",
  "createdTime": "2020-12-25T06:01:00.913Z",
  "isLocked": false,
  "lockedTime": "2020-12-25T06:01:00.93Z",
  "isDeleted": false,
  "language": "en",
  "superAgentId": "00000000-0000-0000-0000-000000000000",
  "externalId": "",
  "permissionIds": [
      "45A2EF45-7D46-EB11-8100-00155D081D0B"
  ],
  "departmentIds": [
      "b6ff11d8-0be7-4e99-b8c7-5a7ab501c69b"
  ],
  "roleIds": [
      "e0bf1302-d145-eb11-8100-00155d081d0b"
  ],
  "shiftIds": [],
  "chatbotSmartTriggerActionIds": [],
  "triggerIds": [],
  "segmentIds": [],
  "skillIds": []
}

Remove the Agent

DELETE global/agents/{id}

Parameters:

No Parameters

Response:

No Content

Example

Sample Request:

curl https://api11.comm100.io/v4/global/agents/c2c165b7-d5ce-40e5-a492-f586f514a062 \ 
    -X 'DELETE' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 204 No Content

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What's Next

Custom Agent Away Status

Table of contents

Agent

Agent

Agent

Agent JSON Format

Get the list of Agents

Parameters:

Response:

Example

Get a single Agent

Parameters:

Response:

Example

Create a new Agent

Parameters:

Response:

Example

Change the agent's password

Parameters:

Response:

Example

Unlock the agent

Parameters:

Response:

Example

Update the Agent

Parameters:

Response:

Example

Remove the Agent

Parameters:

Response:

Example

What's Next