Chatbot Smart Trigger

11 Jul 2022
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Chatbot Smart Trigger

Updated on 11 Jul 2022
8 Minutes to read

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Chatbot Smart Trigger

Chatbot Smart Triggers - Chatbot Smart Triggers Manage
- GET bot/chatbots/{id}/chatbotSmartTriggers - Get the list of Chatbot Smart Triggers
- GET bot/chatbotSmartTriggers/{id} - Get a single Chatbot Smart Trigger
- POST bot/chatbotSmartTriggers - Create a new Chatbot Smart Trigger
- PUT bot/chatbotSmartTriggers/{id} - Update the Chatbot Smart Trigger
- DELETE bot/chatbotSmartTriggers/{id} - Remove the Chatbot Smart Trigger

Chatbot Smart Trigger JSON Format

Chatbot Smart Trigger is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`id`	guid	Id of the smart trigger.
`chatbotId`	guid	Id of the chatbot.
`name`	string	Name of smart trigger.
`isEnabled`	bool	Whether an action is enabled or not.
`conditionExpressionType`	enum	Allowed values are `any`, `all`, `logicalExpression`.
`logicalExpression`	string	It is an expression that users one or more conditions, example: (1 or 2) and 3.
`order`	integer	Must be greater than or equal to 0, ascending order.
`chatbotSmartTriggerConditions`	chatbotSmartTriggerConditions[]	Reference to Chatbot Smart Trigger Condition.
`chatbotSmartTriggerActions`	chatbotSmartTriggerActions[]	Reference to Chatbot Smart Trigger Action.

Chatbot Smart Trigger Action JSON Format:

Name	Type	Description
`id`	guid	Id of the smart trigger action.
`smartTriggerId`	guid	Id of the smart trigger.
`type`	enum	Allowed values are `sendNotification`, `autoMonitor`, `transferChat`, `changeAssignee`, `addToSegment`, `transferZendeskChat`.
`isEnabled`	bool	If an action is enabled.
`agentOfflineMessage`	string	Agent offlineMessage prompt message.
`targetType`	enum	Allowed values are `agent`, `department`, `segment`, `zendeskDepartment`.
`segmentId`	guid	Segment Id of the visitor.
`segment`	segment	Reference to Segment.
`agents`	agents[]	Reference to Agent.
`departments`	departments[]	Reference to Department.
`agentIds`	array	The list of the action identifiers of chatbot smart trigger, which the agent is related to.
`departmentIds`	array	The list of the action identifiers of chatbot smart trigger, which the department is related to.

Chatbot Smart Trigger Condition JSON Format:

Name	Type	Description
`id`	guid	Id of the smart trigger condition.
`smartTriggerId`	guid	Id of the smart trigger.
`fieldName`	string	FieldName of the condition.
`operator`	enum	Allowed values are `is`, `isNot`, `contains`, `notContains`, `regularExpression`, `isLessThan`, `isMoreThan`, `isOneOf`, `isNotIn`, `isEmpty`, `isNotEmpty`.
`value`	string	A string of condition matching value.
`order`	integer	The order of the condition, must be greater than or equal to 0, ascending order.

Get the list of Chatbot Smart Triggers

GET bot/chatbots/{id}/chatbotSmartTriggers

Parameters:

Name	Type	in	Required	Description
`chatbotId`	guid	query	yes	Id of the chatbot.
`include`	string	query	no	Allowed values are "chatbotSmartTriggerCondition", "chatbotSmartTriggerAction".

Response:

An array of Chatbot Smart Trigger

Example

Sample Request:

curl https://api11.comm100.io/v4/bot/chatbots/55c51763-8241-40a7-bb61-95231a03bb86/chatbotSmartTriggers \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

{
  "chatbotSmartTriggers": [
      {
          "id": "55c51763-8241-40a7-bb61-95231a03bb86",
          "chatbotId": "55c51763-8241-40a7-bb61-96231a03bb86",
          "name": "Testtrigger",
          "isEnabled": false,
          "conditionExpressionType": "all",
          "logicalExpression": "(1 or 2) and 3",
          "order": 1,
          "chatbotSmartTriggerConditions": [
              {
                  "id": "76ef3d7c-372f-4c34-8642-e51496accdfc",
                  "smartTriggerId": "0DB25329-7C46-EB11-8100-00155D081D0B",
                  "fieldName": "intent",
                  "operator": "is",
                  "value": "test",
                  "order": 0
              }
          ],
          "chatbotSmartTriggerActions": [
              {
                  "id": "bbec7c36-9c72-4789-8e07-8951c22eb945",
                  "smartTriggerId": "0DB25329-7C46-EB11-8100-00155D081D0B",
                  "type": "addToSegment",
                  "isEnabled": true,
                  "agentOfflineMessage": "No one on the Sales team is currently online.",
                  "targetType": "department.",
                  "segmentId": "18B25329-7C46-EB11-8100-00155D081D0B",
                  "segment": {
                      "alertToType": "none",
                      "conditionMetType": "all",
                      "logicalExpression": "",
                      "id": "b797848b-0e86-41ac-b048-d72bd0f075ed",
                      "name": "Segment One",
                      "isEnabled": false,
                      "description": "This is Segment One",
                      "color": "#339FD9",
                      "order": 2,
                      "segmentConditions": [
                          {
                              "id": "76ec9bdb-854a-4536-8d5b-451b75b908b9",
                              "segmentId": "51b60908-28db-427f-aebc-b3afa145f051",
                              "fieldName": "{!Visitor.Number of visits}",
                              "operator": "is",
                              "value": "3",
                              "order": 0,
                              "description": "Segment - Number of visits"
                          }
                      ],
                      "agentIds": [
                          "4BA2EF45-7D46-EB11-8100-00155D081D0B"
                      ],
                      "departmentIds": [
                          "6fd98c99-f183-4247-bdda-47491426e577"
                      ]
                  },
                  "agents": [
                      {
                          "id": "c2c165b7-d5ce-40e5-a492-f586f514a062",
                          "email": "andy@comm100.com",
                          "displayName": "Andy Liao",
                          "firstName": "Andy",
                          "lastName": "Liao",
                          "isAdmin": true,
                          "isActive": true,
                          "phone": "13712345678",
                          "title": "Manager",
                          "bio": "Hello, I am Andy",
                          "timeZone": "Pacific Standard Time",
                          "datetimeFormat": "YYYY/MM/DD HH:mm:ss",
                          "createdTime": "2020-12-25T06:01:00.913Z",
                          "isLocked": true,
                          "lockedTime": "2020-12-25T06:01:00.93Z",
                          "ifCustomizeAvatar": true,
                          "customizeAvatar": "https://dash11.comm100.io/Global/agents/c1ad60f8-e2e1-47d2-ad50-8b5de24d2b06/customizeAvatar?SiteId=10000&amp;version=6e7b513d20baaf89b84e81e56d365111",
                          "systemAvatarId": "1383d4fd-3114-eb11-80fc-00155d081d0b",
                          "avatar": "https://api11.comm100.io/v4/Global/agents/c2c165b7-d5ce-40e5-a492-f586f514a062/avatar",
                          "permissionIds": [
                              "45A2EF45-7D46-EB11-8100-00155D081D0B"
                          ],
                          "departmentIds": [
                              "b6ff11d8-0be7-4e99-b8c7-5a7ab501c69b"
                          ],
                          "roleIds": [
                              "e0bf1302-d145-eb11-8100-00155d081d0b"
                          ]
                      }
                  ],
                  "departments": [
                      {
                          "id": "a0831b44-a2d0-4bed-96c4-43f7eb69b095",
                          "name": "markting",
                          "description": "markting departments",
                          "isAvailableInLiveChat": true,
                          "isAvailableInTicketingAndMessaging": true,
                          "offlineMessageMailTo": "toAllAgents",
                          "offlineMessageEmailAddresses": "andy@comm100.com",
                          "agentIds": [
                              "3CA2EF45-7D46-EB11-8100-00155D081D0B"
                          ]
                      }
                  ],
                  "agentIds": [
                      "48A2EF45-7D46-EB11-8100-00155D081D0B"
                  ],
                  "departmentIds": [
                      "6fd98c99-f183-4247-bdda-47491426e577"
                  ]
              }
          ]
      }
  ],
  "nextPage": null,
  "previousPage": null,
  "total": 1
}

Get a single Chatbot Smart Trigger

GET bot/chatbotSmartTriggers/{id}

Parameters:

Name	Type	in	Required	Description
`include`	string	query	no	Allowed values are "chatbotSmartTriggerCondition", "chatbotSmartTriggerAction".

Response:

Chatbot Smart Trigger

Example

Sample Request:

curl https://api11.comm100.io/v4/bot/chatbotSmartTriggers/55c51763-8241-40a7-bb61-95231a03bb86 \ 
    -X 'GET' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

{
  "id": "55c51763-8241-40a7-bb61-95231a03bb86",
  "chatbotId": "55c51763-8241-40a7-bb61-96231a03bb86",
  "name": "Testtrigger",
  "isEnabled": false,
  "conditionExpressionType": "all",
  "logicalExpression": "(1 or 2) and 3",
  "order": 1,
  "chatbotSmartTriggerConditions": [
      {
          "id": "76ef3d7c-372f-4c34-8642-e51496accdfc",
          "smartTriggerId": "0DB25329-7C46-EB11-8100-00155D081D0B",
          "fieldName": "intent",
          "operator": "is",
          "value": "test",
          "order": 0
      }
  ],
  "chatbotSmartTriggerActions": [
      {
          "id": "bbec7c36-9c72-4789-8e07-8951c22eb945",
          "smartTriggerId": "0DB25329-7C46-EB11-8100-00155D081D0B",
          "type": "addToSegment",
          "isEnabled": true,
          "agentOfflineMessage": "No one on the Sales team is currently online.",
          "targetType": "department.",
          "segmentId": "18B25329-7C46-EB11-8100-00155D081D0B",
          "segment": {
              "alertToType": "none",
              "conditionMetType": "all",
              "logicalExpression": "",
              "id": "b797848b-0e86-41ac-b048-d72bd0f075ed",
              "name": "Segment One",
              "isEnabled": false,
              "description": "This is Segment One",
              "color": "#339FD9",
              "order": 2,
              "segmentConditions": [
                  {
                      "id": "76ec9bdb-854a-4536-8d5b-451b75b908b9",
                      "segmentId": "51b60908-28db-427f-aebc-b3afa145f051",
                      "fieldName": "{!Visitor.Number of visits}",
                      "operator": "is",
                      "value": "3",
                      "order": 0,
                      "description": "Segment - Number of visits"
                  }
              ],
              "agentIds": [
                  "4BA2EF45-7D46-EB11-8100-00155D081D0B"
              ],
              "departmentIds": [
                  "6fd98c99-f183-4247-bdda-47491426e577"
              ]
          },
          "agents": [
              {
                  "id": "c2c165b7-d5ce-40e5-a492-f586f514a062",
                  "email": "andy@comm100.com",
                  "displayName": "Andy Liao",
                  "firstName": "Andy",
                  "lastName": "Liao",
                  "isAdmin": true,
                  "isActive": true,
                  "phone": "13712345678",
                  "title": "Manager",
                  "bio": "Hello, I am Andy",
                  "timeZone": "Pacific Standard Time",
                  "datetimeFormat": "YYYY/MM/DD HH:mm:ss",
                  "createdTime": "2020-12-25T06:01:00.913Z",
                  "isLocked": true,
                  "lockedTime": "2020-12-25T06:01:00.93Z",
                  "ifCustomizeAvatar": true,
                  "customizeAvatar": "https://dash11.comm100.io/Global/agents/c1ad60f8-e2e1-47d2-ad50-8b5de24d2b06/customizeAvatar?SiteId=10000&amp;version=6e7b513d20baaf89b84e81e56d365111",
                  "systemAvatarId": "1383d4fd-3114-eb11-80fc-00155d081d0b",
                  "avatar": "https://api11.comm100.io/v4/Global/agents/c2c165b7-d5ce-40e5-a492-f586f514a062/avatar",
                  "permissionIds": [
                      "45A2EF45-7D46-EB11-8100-00155D081D0B"
                  ],
                  "departmentIds": [
                      "b6ff11d8-0be7-4e99-b8c7-5a7ab501c69b"
                  ],
                  "roleIds": [
                      "e0bf1302-d145-eb11-8100-00155d081d0b"
                  ]
              }
          ],
          "departments": [
              {
                  "id": "a0831b44-a2d0-4bed-96c4-43f7eb69b095",
                  "name": "markting",
                  "description": "markting departments",
                  "isAvailableInLiveChat": true,
                  "isAvailableInTicketingAndMessaging": true,
                  "offlineMessageMailTo": "toAllAgents",
                  "offlineMessageEmailAddresses": "andy@comm100.com",
                  "agentIds": [
                      "3CA2EF45-7D46-EB11-8100-00155D081D0B"
                  ]
              }
          ],
          "agentIds": [
              "48A2EF45-7D46-EB11-8100-00155D081D0B"
          ],
          "departmentIds": [
              "6fd98c99-f183-4247-bdda-47491426e577"
          ]
      }
  ]
}

Create a new Chatbot Smart Trigger

POST bot/chatbotSmartTriggers

Parameters:

Name	Type	in	Required	Description
`chatbotId`	guid	body	yes	Id of the chatbot.
`name`	string	body	yes	Name of smart trigger.
`isEnabled`	bool	body	yes	Whether an action is enabled or not.
`conditionExpressionType`	string	body	yes	Allowed values are "any", "all", "logicalExpression".
`logicalExpression`	string	body	no	It is an expression that users one or more conditions, example: (1 or 2) and 3.
`order`	integer	body	no	Must be greater than or equal to 0, ascending order.
`chatbotSmartTriggerActions`	chatbotSmartTriggerActions[]	body	yes	Reference to Chatbot Smart Trigger Action.
`chatbotSmartTriggerConditions`	chatbotSmartTriggerConditions[]	body	yes	Reference to Chatbot Smart Trigger Condition.

Response:

Chatbot Smart Trigger

Example

Sample Request:

curl https://api11.comm100.io/v4/bot/chatbotSmartTriggers \ 
    -X 'POST' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"chatbotId":"55c51763-8241-40a7-bb61-96231a03bb86","name":"Testtrigger","isEnabled":false,"conditionExpressionType":"all","logicalExpression":"(1 or 2) and 3","order":1,"chatbotSmartTriggerActions":[{"type":"addToSegment","isEnabled":true,"agentOfflineMessage":"No one on the Sales team is currently online.","targetType":"department.","segmentId":"18B25329-7C46-EB11-8100-00155D081D0B"}],"chatbotSmartTriggerConditions":[{"fieldName":"intent","operator":"is","value":"test","order":0}]}'

Response:

HTTP/1.1 201 Created

{
  "id": "55c51763-8241-40a7-bb61-95231a03bb86",
  "chatbotId": "55c51763-8241-40a7-bb61-96231a03bb86",
  "name": "Testtrigger",
  "isEnabled": false,
  "conditionExpressionType": "all",
  "logicalExpression": "(1 or 2) and 3",
  "order": 1,
  "chatbotSmartTriggerConditions": [
      {
          "id": "76ef3d7c-372f-4c34-8642-e51496accdfc",
          "smartTriggerId": "0DB25329-7C46-EB11-8100-00155D081D0B",
          "fieldName": "intent",
          "operator": "is",
          "value": "test",
          "order": 0
      }
  ],
  "chatbotSmartTriggerActions": [
      {
          "id": "bbec7c36-9c72-4789-8e07-8951c22eb945",
          "smartTriggerId": "0DB25329-7C46-EB11-8100-00155D081D0B",
          "type": "addToSegment",
          "isEnabled": true,
          "agentOfflineMessage": "No one on the Sales team is currently online.",
          "targetType": "department.",
          "segmentId": "18B25329-7C46-EB11-8100-00155D081D0B",
          "segment": {
              "alertToType": "none",
              "conditionMetType": "all",
              "logicalExpression": "",
              "id": "b797848b-0e86-41ac-b048-d72bd0f075ed",
              "name": "Segment One",
              "isEnabled": false,
              "description": "This is Segment One",
              "color": "#339FD9",
              "order": 2,
              "segmentConditions": [
                  {
                      "id": "76ec9bdb-854a-4536-8d5b-451b75b908b9",
                      "segmentId": "51b60908-28db-427f-aebc-b3afa145f051",
                      "fieldName": "{!Visitor.Number of visits}",
                      "operator": "is",
                      "value": "3",
                      "order": 0,
                      "description": "Segment - Number of visits"
                  }
              ],
              "agentIds": [
                  "4BA2EF45-7D46-EB11-8100-00155D081D0B"
              ],
              "departmentIds": [
                  "6fd98c99-f183-4247-bdda-47491426e577"
              ]
          },
          "agents": [
              {
                  "id": "c2c165b7-d5ce-40e5-a492-f586f514a062",
                  "email": "andy@comm100.com",
                  "displayName": "Andy Liao",
                  "firstName": "Andy",
                  "lastName": "Liao",
                  "isAdmin": true,
                  "isActive": true,
                  "phone": "13712345678",
                  "title": "Manager",
                  "bio": "Hello, I am Andy",
                  "timeZone": "Pacific Standard Time",
                  "datetimeFormat": "YYYY/MM/DD HH:mm:ss",
                  "createdTime": "2020-12-25T06:01:00.913Z",
                  "isLocked": true,
                  "lockedTime": "2020-12-25T06:01:00.93Z",
                  "ifCustomizeAvatar": true,
                  "customizeAvatar": "https://dash11.comm100.io/Global/agents/c1ad60f8-e2e1-47d2-ad50-8b5de24d2b06/customizeAvatar?SiteId=10000&amp;version=6e7b513d20baaf89b84e81e56d365111",
                  "systemAvatarId": "1383d4fd-3114-eb11-80fc-00155d081d0b",
                  "avatar": "https://api11.comm100.io/v4/Global/agents/c2c165b7-d5ce-40e5-a492-f586f514a062/avatar",
                  "permissionIds": [
                      "45A2EF45-7D46-EB11-8100-00155D081D0B"
                  ],
                  "departmentIds": [
                      "b6ff11d8-0be7-4e99-b8c7-5a7ab501c69b"
                  ],
                  "roleIds": [
                      "e0bf1302-d145-eb11-8100-00155d081d0b"
                  ]
              }
          ],
          "departments": [
              {
                  "id": "a0831b44-a2d0-4bed-96c4-43f7eb69b095",
                  "name": "markting",
                  "description": "markting departments",
                  "isAvailableInLiveChat": true,
                  "isAvailableInTicketingAndMessaging": true,
                  "offlineMessageMailTo": "toAllAgents",
                  "offlineMessageEmailAddresses": "andy@comm100.com",
                  "agentIds": [
                      "3CA2EF45-7D46-EB11-8100-00155D081D0B"
                  ]
              }
          ],
          "agentIds": [
              "48A2EF45-7D46-EB11-8100-00155D081D0B"
          ],
          "departmentIds": [
              "6fd98c99-f183-4247-bdda-47491426e577"
          ]
      }
  ]
}

Update the Chatbot Smart Trigger

PUT bot/chatbotSmartTriggers/{id}

Parameters:

Name	Type	in	Required	Description
`chatbotId`	guid	body	yes	Id of the chatbot.
`name`	string	body	yes	Name of smart trigger.
`isEnabled`	bool	body	yes	Whether an action is enabled or not.
`conditionExpressionType`	string	body	yes	Allowed values are "any", "all", "logicalExpression".
`logicalExpression`	string	body	no	It is an expression that users one or more conditions, example: (1 or 2) and 3.
`order`	integer	body	no	Must be greater than or equal to 0, ascending order.
`chatbotSmartTriggerActions`	chatbotSmartTriggerActions[]	body	yes	Reference to Chatbot Smart Trigger Action.
`chatbotSmartTriggerConditions`	chatbotSmartTriggerConditions[]	body	yes	Reference to Chatbot Smart Trigger Condition.

Response:

Chatbot Smart Trigger

Example

Sample Request:

curl https://api11.comm100.io/v4/bot/chatbotSmartTriggers/55c51763-8241-40a7-bb61-95231a03bb86 \ 
    -X 'PUT' \ 
    -H 'Authorization: Bearer {access_token}' \ 
    -H 'Content-Type: application/json' \ 
    -D '{"chatbotId":"55c51763-8241-40a7-bb61-96231a03bb86","name":"Testtrigger","isEnabled":false,"conditionExpressionType":"all","logicalExpression":"(1 or 2) and 3","order":1,"chatbotSmartTriggerActions":[{"type":"addToSegment","isEnabled":true,"agentOfflineMessage":"No one on the Sales team is currently online.","targetType":"department.","segmentId":"18B25329-7C46-EB11-8100-00155D081D0B"}],"chatbotSmartTriggerConditions":[{"fieldName":"intent","operator":"is","value":"test","order":0}]}'

Response:

HTTP/1.1 200 OK

{
  "id": "55c51763-8241-40a7-bb61-95231a03bb86",
  "chatbotId": "55c51763-8241-40a7-bb61-96231a03bb86",
  "name": "Testtrigger",
  "isEnabled": false,
  "conditionExpressionType": "all",
  "logicalExpression": "(1 or 2) and 3",
  "order": 1,
  "chatbotSmartTriggerConditions": [
      {
          "id": "76ef3d7c-372f-4c34-8642-e51496accdfc",
          "smartTriggerId": "0DB25329-7C46-EB11-8100-00155D081D0B",
          "fieldName": "intent",
          "operator": "is",
          "value": "test",
          "order": 0
      }
  ],
  "chatbotSmartTriggerActions": [
      {
          "id": "bbec7c36-9c72-4789-8e07-8951c22eb945",
          "smartTriggerId": "0DB25329-7C46-EB11-8100-00155D081D0B",
          "type": "addToSegment",
          "isEnabled": true,
          "agentOfflineMessage": "No one on the Sales team is currently online.",
          "targetType": "department.",
          "segmentId": "18B25329-7C46-EB11-8100-00155D081D0B",
          "segment": {
              "alertToType": "none",
              "conditionMetType": "all",
              "logicalExpression": "",
              "id": "b797848b-0e86-41ac-b048-d72bd0f075ed",
              "name": "Segment One",
              "isEnabled": false,
              "description": "This is Segment One",
              "color": "#339FD9",
              "order": 2,
              "segmentConditions": [
                  {
                      "id": "76ec9bdb-854a-4536-8d5b-451b75b908b9",
                      "segmentId": "51b60908-28db-427f-aebc-b3afa145f051",
                      "fieldName": "{!Visitor.Number of visits}",
                      "operator": "is",
                      "value": "3",
                      "order": 0,
                      "description": "Segment - Number of visits"
                  }
              ],
              "agentIds": [
                  "4BA2EF45-7D46-EB11-8100-00155D081D0B"
              ],
              "departmentIds": [
                  "6fd98c99-f183-4247-bdda-47491426e577"
              ]
          },
          "agents": [
              {
                  "id": "c2c165b7-d5ce-40e5-a492-f586f514a062",
                  "email": "andy@comm100.com",
                  "displayName": "Andy Liao",
                  "firstName": "Andy",
                  "lastName": "Liao",
                  "isAdmin": true,
                  "isActive": true,
                  "phone": "13712345678",
                  "title": "Manager",
                  "bio": "Hello, I am Andy",
                  "timeZone": "Pacific Standard Time",
                  "datetimeFormat": "YYYY/MM/DD HH:mm:ss",
                  "createdTime": "2020-12-25T06:01:00.913Z",
                  "isLocked": true,
                  "lockedTime": "2020-12-25T06:01:00.93Z",
                  "ifCustomizeAvatar": true,
                  "customizeAvatar": "https://dash11.comm100.io/Global/agents/c1ad60f8-e2e1-47d2-ad50-8b5de24d2b06/customizeAvatar?SiteId=10000&amp;version=6e7b513d20baaf89b84e81e56d365111",
                  "systemAvatarId": "1383d4fd-3114-eb11-80fc-00155d081d0b",
                  "avatar": "https://api11.comm100.io/v4/Global/agents/c2c165b7-d5ce-40e5-a492-f586f514a062/avatar",
                  "permissionIds": [
                      "45A2EF45-7D46-EB11-8100-00155D081D0B"
                  ],
                  "departmentIds": [
                      "b6ff11d8-0be7-4e99-b8c7-5a7ab501c69b"
                  ],
                  "roleIds": [
                      "e0bf1302-d145-eb11-8100-00155d081d0b"
                  ]
              }
          ],
          "departments": [
              {
                  "id": "a0831b44-a2d0-4bed-96c4-43f7eb69b095",
                  "name": "markting",
                  "description": "markting departments",
                  "isAvailableInLiveChat": true,
                  "isAvailableInTicketingAndMessaging": true,
                  "offlineMessageMailTo": "toAllAgents",
                  "offlineMessageEmailAddresses": "andy@comm100.com",
                  "agentIds": [
                      "3CA2EF45-7D46-EB11-8100-00155D081D0B"
                  ]
              }
          ],
          "agentIds": [
              "48A2EF45-7D46-EB11-8100-00155D081D0B"
          ],
          "departmentIds": [
              "6fd98c99-f183-4247-bdda-47491426e577"
          ]
      }
  ]
}

Remove the Chatbot Smart Trigger

DELETE bot/chatbotSmartTriggers/{id}

Parameters:

No Parameters

Response:

No Content

Example

Sample Request:

curl https://api11.comm100.io/v4/bot/chatbotSmartTriggers/55c51763-8241-40a7-bb61-95231a03bb86 \ 
    -X 'DELETE' \ 
    -H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 204 No Content

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