Do More With Comm100

Do More with Comm100

Our integration and extension capabilities make it easy to connect our platform to your CX ecosystem, and beyond.

If you want your agents to truly deliver, they need the best tools and the right information at their fingertips. You need your comm100 platform to connect seamlessly to other core systems.

API is the interface that your internal applications can use to communicate with Comm100. Comm100 APIs allow you to share data seamlessly with third party systems (such as CRMs, help desk software etc.). This breaks down barriers between applications and allows for smoother, quicker workflows. Read more about Comm100 API capabilites below.

Server API(Restful)

You can pull raw data from Comm100 Live Chat into your own systems via Server(RESTful) API calls. This allows you to store data outside of the Comm100 platform, create custom reports, build powerful integrations with other systems, and more. For example, you can automatically attach related chats or messages to the corresponding customer in your CRM or create new records for chatting visitors that are not yet available in the CRM.

Read more details on Server API Reference

Visitor Side API(JavaScript)

Comm100’s Visitor Side JavaScript API allows you to customize the behavior and appearance of your visitor side chat interface, including chat button, invitation, pre/post-chat survey, chat window, offline message window and side-window. One common use case is to implement interdependent selection fields into pre-chat forms, where the second selection field changes depending on the first selection field.
Read more details on Visitor Side API Reference

Agent Console API(JavaScript)

Comm100’s Agent Console JavaScript API allows you to extend the capability of your Agent Console. It helps make your Agent Console Custom Extension more powerful with capabilities such as returning information about chatting visitors, information about logged-in agents, and sending messages to the current chat.

Read more details on Agent Console API Reference

Agent Console SDK

Extend the power and visibility of your agent console to suit your unique needs.

Read more details on How to add a custom tab to my Agent Console

Mobile SDK

Enable live chat in your mobile app with ease.

Read more details on How to Integrate Live Chat to Mobile Apps